5 Ways to Engage with your Patient database to increase acquisition
Sep 06, 2019
10 min read
In this digitizing era, traditional marketing is not substantial for dental practices life family dentists, cosmetic dentists, and so on. While the classic way works to a certain extent, it cannot compare digital marketing. With the Internet by your side, your dental practice will be capable of reaching an audience you thought was not possible.
According to Live Internet Stats, Google processes more than 5 billion searches per day. There is no doubt that these numbers include people searching for a dentist in your local area. Relying solely on traditional marketing methods is keeping you from reaching current and prospective patients. Read on for reasons why digital marketing is essential for your practice.
Best ways to engage with Potential Patients
Social Media Marketing
Social media marketing is the ultimate way to build relationships with your audience. Proving that you can provide your customers with a pain-free experience is essential and important. It's important to keep in mind that you're selling comfort, good health, confidence, trust and above all, a pleasant experience. The social media platform connects you with your patients. Remind them that you're all about people, not just teeth.
Benefits of using Social Media
- Increased Brand Awareness: Social media cost-efficient and is used to syndicate content and grow your business' visibility. Designing a well-planned social media strategy will significantly increase your brand recognition, considering you will be engaging with a broad audience of consumers.
- Increases Traffic: Your social media profiles are a gateway to your website, and every post is another opportunity to acquire a new customer. Utilizing social media will help you reach potential customers outside your loyal circle.
- Higher Conversion Rates: Your conversion rate increases as your visibility increases. Every brand promoting post will lead users to your website and in-return increase traffic. The humanization factor of social media marketing gives your business a positive impression. By sharing content, commenting, and posting on social media, your brand becomes interactive and personified. People believe in doing business with other people than companies.
Pay-Per-Click Advertising
According to WordStream,“PPC stands for pay-per-click, a model of internet marketing in which advertisers pay a fee each time one of their ads is clicked. Essentially, it’s a way of buying visits to your site, rather than attempting to “earn” those visits organically.”
Benefits of using PPC Advertising
- Targeted Advertising: PPC advertising allows you to choose specific terms or interests for you to target your perfect audience. Use Google AdWords, to select keywords people are searching for, and send them to a relevant page on your site, to get the best chance of a conversion. Selecting these keywords takes research, but can often reap results if you can target the right audience.
- PPC advertising does not depend on SEO or Google Algorithm changes: PPC advertising is not as risky if you are using organic listings. Your success is not primarily dependent on Google algorithmic changes or your website’s optimization. PPC advertising is more of a numbers game. The amount of money you are spending and the amount of return you are receiving are the only factors you should look out for.
- Measurable ROI: PPC advertising gives you quantifiable ROI, which precisely shows you what your getting out of your investment in the ads. You can measure the users' actions and other related stats such as the interaction your ad is getting with your viewers. This will help you get an estimate of your returns from the ads posted. Estimating your ROI couldn't be more straightforward.
Email Marketing
According to wikipedia, simply put, Email marketing is the procedure of sending commercial messages, to a group of people, using email. In its broadest sense, every email sent to a potential or current customer could be considered email marketing.
Benefits of Email Marketing
- Distribution at Scale: Subscribers that share your deals and offers with others are marketing your services for free. In this way your business is automatically creating links without you investing a whole lot of resources. Users sharing your content act as brand promoters. This way you increase reach and credibility.
- Low costs: Email marketing is very cost-effective compared to mainstream marketing channels. Unlike advertising on billboards, magazines or television channels, there are no fees paid in exchange for exposure on emails. Email marketers invest in software to automate, track and evaluate the emails. Sending thousands of emails at a time seems like a challenging task, but the costs are far lower than other marketing channels.
- You can reach people on any device: The number of users checking their email from their mobile devices is enormous. It means you can use email marketing to reach people on any device at any place, improving visibility and reach over time. It is vital to make sure that your emails are easy to open and read from mobile devices, paying close attention to image sizes and the amount of text on the page.
Displaying Testimonials
If you're selling a product on your website, customer testimonials can be a crucial content element because they are unbiased comments that prompt visitors to buy. By using testimonials in text, audio or video formats on your site, you introduce content that will promote your product in convincing fashion.
Benefits of using Testimonials
- Build Trust & Credibility: Testimonials allow your satisfied customers to fill the minds of your prospective buyers for you. Then their anxious thoughts are put at ease, knowing that other customers have been happy and satisfied after doing business with you. “Social Proof” is a powerful tool, well understood by marketer’s. When users see others trying/buying/enjoying something, they are most likely to do the same.
- Affordable: Getting testimonials is free. Given that they are positive, all you have to do is to get customer feedback and then get permission to publish it on your website. There is no need to spend a penny!
Offering Discounts and Promos
While you’re concerned about staying ahead in terms of your technical craft, customer service, and managerial practices, don’t forget marketing and promotions. Special offers enhance your business and empower you to control the variables. Providing exclusive offers are critical in the competitive world of dentistry, orthodontics, and prosthodontics.
Discount Ideas
- Free Consultation: A free consultation is a simple but valid offer. Offering free consultations is one of the best ways to get new patients.
- New patient discount: This can be a costly yet nearly universally effective promotion. Some clinics offer free or discounted first appointments. The ROI can be low until and unless a high percentage of these people become long-term patients.
- Back To School Discounts: February and July present a great deal of opportunity to attract families with kids to your dental practice by offering a back to school offer like free check-up and discounted cleaning. These offers will give your clinic a nice boost at least twice a year.
If your dental marketing strategy isn't primarily digital, it's time for an overhaul. Contact us.
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9 Best SaaS Workflow Automation Tools in 2024
Did you realize that 90% of your employees are being burdened by repetitive tasks that could be automated? If you want to avoid this obstacle, workflow automation software is the answer. This software can help you streamline repetitive tasks and enhance the efficiency of your overall business processes, resulting in a potential 20% to 30% increase in annual savings. According to another study, workflow automation systems can reduce previous manual processing costs by 10% to 50%. They will also create a collaborative environment that simplifies monitoring and evaluating processes and workflows. In this blog, we will explore workflow automation software and why it is becoming increasingly crucial for businesses across industries. What is workflow automation software? Workflow automation software simplifies tasks by using technology to perform them automatically, reducing the need for manual intervention. It is designed to handle repetitive tasks consistently and efficiently. Top workflow automation tools excel at quickly executing repetitive tasks, ensuring accuracy, and minimizing errors. This helps free up employees' time for more important tasks, enhancing productivity. These automation tools are cost-effective, helping businesses save money. They provide excellent tracking capabilities and ensure compliance with industry regulations. This makes them particularly beneficial for enhancing customer service, as they ensure tasks are completed promptly and accurately. Using leading SaaS marketing automation software helps businesses operate more smoothly and efficiently. Key Components of Workflow Management Software 1. Structured, repeatable workflows: Software must facilitate consistently processing tasks or projects. 2. Macro-level views to monitor progress: Users should be able to observe and track the progress of projects or campaigns over time to fine-tune their workflows using the tool. 3. Compatibility with other software: A fundamental aspect of workflow management tools is to maximize the efficiency of tasks and project flow. This involves integrating existing tools to make processes more efficient and automate tasks. 4. Features for analysis and reports: It is important to have access to analytics and reporting features to refine workflows and processes continually. These allow you to evaluate your productivity and success, highlighting the necessity for a reporting function within your marketing automation services and workflow management tool. Let’s break through your revenue hurdles We find your primary growth blockers, build expert-led strategies, and provide custom data-driven solutions to help you hit your revenue goals. Set up a 1:1 strategy call Top 9 Workflow Automation Tools for SaaS Companies 1. Zapier Zapier has long been a leader in workflow automation and will continue to impress in 2024. This powerful platform allows users to connect and automate actions between thousands of popular apps and services without requiring any coding knowledge. Key Features: Supports over 3,000 app integrations Intuitive visual workflow builder Multi-step Zaps for complex automation Filters and conditional logic for precise control Ideal for: Businesses of all sizes looking to automate tasks across multiple applications, from simple data transfers to complex multi-step processes. 2. SureTriggers SureTriggers is receiving considerable appreciation in the workflow automation SaaS market.This user-friendly platform for connecting popular apps and services is particularly well-suited for WordPress users looking to automate their website processes. Key Features: Visual workflow builder 600+ app integrations WordPress-specific automation Detailed action logs Ideal for: SMBs, particularly those that are operating on WordPress. 3. Pabbly Connect Pabbly Connect offers robust features for businesses looking to automate their workflows without breaking the bank. With a focus on affordability and ease of use, it's an excellent option for startups and small businesses. Key Features: 1,000+ app integrations Multi-step workflows Real-time data transfer Workflow templates for quick setup Ideal for: Businesses with limited budgets and startups are looking for an all-in-one SaaS workflow automation solution with many integrations 4. Kissflow Kissflow is a versatile workflow automation platform for businesses of all sizes. Its low code development approach makes it accessible to individuals with zero technical knowledge while offering powerful automation capabilities. Key Features: Visual workflow designer Customizable forms and fields Built-in analytics and reporting Case management functionality Ideal for: Mid-sized to large organizations looking for a comprehensive workflow automation SaaS solution to handle complex processes across multiple departments. 5. Atlassian Jira Initially, Jira was known as a project management tool. Now, it has powerful features for automating workflows, which makes it a top choice for development teams and IT departments. Key Features: Customizable workflow engines Integration with other Atlassian products Advanced reporting and analytics Agile and Scrum support Ideal for: Software development teams, IT departments, and organizations already using other Atlassian products looking to automate their project management and issue-tracking workflows. 6. Bitbucket Bitbucket is another Atlassian product that focuses on Git repository management and offers powerful workflow automation capabilities for development teams. Key Features: Built-in CI/CD pipelines Code review automation Integration with Jira for issue tracking Branch permissions and merge checks Ideal for: Development teams seeking to automate their code collaboration, review, and deployment processes within a Git-based workflow. 7. Pneumatic Pneumatic is a user-friendly workflow automation tool emphasizing simplicity and ease of use. It's designed to help businesses quickly implement and improve their processes without requiring extensive technical knowledge. Key Features: Drag-and-drop workflow builder Task management and tracking Role-based access control Custom form creation Ideal for: Small to medium-sized businesses looking for a SaaS automation solution that can be quickly implemented and easily managed. 8. Integrify Integrify offers a powerful workflow automation platform for enterprises and large organizations with complex process needs. Its flexibility and scalability make it suitable for various industries and use cases. Key Features: Visual process designer Robust form builder Advanced reporting and analytics Enterprise-grade security features Ideal for: Businesses and companies with large and complicated processes in their operations. 9. QNTRL QNTRL (pronounced "control") is a workflow automation tool that focuses on providing powerful features at a competitive price point. It's designed to make workflow automation accessible to businesses of all sizes. Key Features: Intuitive workflow designer Real-time process monitoring Customizable dashboards Mobile app for on-the-go management Ideal for: Small to medium-sized businesses looking for a cost-effective workflow automation solution that doesn't compromise features or scalability. Let’s break through your revenue hurdles We find your primary growth blockers, build expert-led strategies, and provide custom data-driven solutions to help you hit your revenue goals. Set up a 1:1 strategy call How to Implement SaaS Workflow Automation in Your Organization? Implementing SaaS workflow automation in your organization can bring significant benefits, such as improved productivity, streamlined processes, and increased efficiency. Assess Your Needs: Identify areas of your organization that can benefit from SaaS workflow automation and determine the specific workflows and tasks that can be automated. Select the Right Tool: Choose a SaaS workflow automation tool that aligns with your organization's needs, budget, and goals. Train Your Team: Provide adequate training and support to ensure a smooth transition to SaaS workflow automation and maximize its benefits. Monitor and Improve: Continuously monitor your workflows to identify areas for further automation and regularly assess the overall effectiveness of your SaaS workflow automation implementation. By taking these steps, your organization can effectively implement SaaS workflow automation and enjoy increased productivity, streamlined processes, and improved efficiency. Successful Use Cases of SaaS Workflow Automation Organizations across various industries have leveraged SaaS workflow automation to enhance operational efficiency and customer experience, with notable success in sales pipeline management, customer support ticketing, and HR onboarding processes. Improving Sales Pipeline Management: Streamlining lead qualification and nurturing using workflow automation significantly improves conversion rates and sales team productivity. Enhancing Customer Support Ticketing: Automated workflows facilitate efficient ticket routing and resolution, resulting in faster response times and enhanced customer satisfaction. Streamlining HR Onboarding Processes: Implementing workflow automation in your SaaS business streamlines employee onboarding, ensuring a seamless and consistent experience for new hires. Optimizing Content Marketing Processes: Content marketing automation empowers marketers to streamline content creation, distribution, and tracking, improving content quality and audience engagement. Personalizing Email Marketing Campaigns: Leveraging email marketing automation allows marketers to deliver highly personalized and targeted email campaigns, improving open and click-through rates. Through these successful use cases, organizations have demonstrated the potential for SaaS workflow automation to drive efficiency and effectiveness across diverse functions, including content marketing automation, email marketing automation, and marketing automation workflows. Choosing the Right Workflow Automation Software Choosing the best SaaS workflow automation software is crucial for increasing your team’s productivity. Here’s a step-by-step process: Conduct a Needs Analysis: Evaluate your current workflow automation softwares to identify time-consuming tasks hindering productivity. This assessment will help you identify your requirements and guarantee that your SaaS automation works seamlessly. Check for Integrations: The software must integrate with your current tools, such as CRM, ERP, or email. Seamless integration with your current systems is essential for smooth operation. Assess Usability and Accessibility: It should have a user-friendly interface that enables the creation and editing of workflows without coding. Plan for Future Growth: Choose a solution that can scale with your business. It should be able to handle an increasing number of tasks, users, and workflows without needing a complete system overhaul. For instance, tech companies may require robust support for IT workflows, while non-profits might need tools to manage outreach and funding activities. Consider a SaaS automation solution that fits these needs. Review Security Measures: Ensure the software has advanced security protocols, such as data encryption, user authentication, and access rights, to meet organizational and regulatory requirements. Evaluate Customer Support: Test the quality, responsiveness, expertise, and availability of customer support services. Resources like tutorials, documentation, and community forums can also be valuable for troubleshooting and learning. Pricing Model: Look at the software's pricing structure. Consider both the costs at the beginning and those that may appear in the future, such as the need to upgrade the software, add new functions, or attract more users. Choose a solution with a clear pricing policy and a good cost-to-quality ratio. Test Thoroughly: Before finalizing your decision, gather feedback from potential users within your organization. Many workflow automation solutions offer free trials or demo versions—use these to test the software in real-world scenarios and ensure it meets your needs. In summary, selecting the best workflow automation tools empowers teams to streamline tasks, enhance productivity, and drive consistent business growth. Conclusion Investing in the right workflow automation tools has become essential as businesses focus more on boosting productivity, flexibility, and customer experience. In this blog, we discovered that these tools are perfect for small and large organizations, providing various functionalities to meet diverse automation needs. Whether simplifying routine tasks or handling complex processes, these tools bring the flexibility and scalability needed to streamline operations and adapt to evolving business requirements. Contact Saffron Edge today for more information and take your business to the next level. ...
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5 Tips To Choose The Right Social Media Marketing Company
Social Media is unarguably the most popular medium to communicate and spread a piece of information, in just a few seconds. And it is no different for businesses. Social media has become an essential commodity to garner traffic, create brand exposure and to achieve more revenue conversions. For this, your business needs to invest in social media marketing. But it is not a one-man job and further requires expertize. The selection process of a social media marketing company has a long-term effect on an organization’s success. This process demands for special attention and consideration to important details. Many social marketers does things that may be wrong, and it is better that you avoid those. This blog will help you in providing an insight as how to choose the best company for your business. 1. Understanding of Your Business You can get an idea if the social marketing company is right for you by looking at the kind of questions they ask. They should make efforts in learning and understand your marketing objectives in the personal brainstorming sessions. A good social media marketer never assume things, they ask you about your competitive factor, your target area and your weaknesses to create strategies that are customized for your business. 2. Number of Platforms Having a presence on a number of social media platforms is essential for the company. But it should never be overdone. Some marketers have the tendency to get its presence on every social media platform available. But not every platform is same, some are far more valuable than others. You can further lose your followers with reduced levels of relevancy if you don’t keep up with the regular posts. Go for a company that can create your presence on those platforms that are most valuable for your business. 3. Effective Communication Communication plays an important role, whenever you hire a company. You should always have an understanding of what is going on. It is imperative that the company you are hiring follows consistent communication regarding progress and goals. Monthly reports in the form of emails are not enough. Actual conversations through conference calls should take place at least twice in a month by your hired company. 4. Full Picture Many marketers keep their strategy focused only on the Traffic part. Traffic is certainly a better metric to follow and should be taken into account. But just because people are coming on your site doesn’t mean they are interested or going to buy. So, you need a social marketing company that focuses on the bigger picture. The quality of your traffic is an important factor, that needs to be taken very seriously. 5. Measurement of Success To know your success and failure rate, measurement is necessary. The key performance signal of the efforts of the company hired by you to manage the social marketing should be properly defined. There should be clear metrics to evaluate the performance in terms of reach, engagement, growth, lead generation and the increase in your website traffic. You have to make sure that the company has a detailed plan that makes sense to you and in relation to your business. Social media marketing is a bit complex than other marketing strategies. It requires you to do a proper research, understands your goals, values the experience and chooses a social marketing company which can provide you with strategies best for your business. ...
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Engage and Nurture East Coast Prospects Insights
Are analytics showing a spike in the number of viewers/visitors on your website? Amazing, isn’t it? But this is just the first step to a cyclic journey that never ends. After all, the marketing world runs on the systematic approach to attract, engage, convert, and retain. And while attracting them with judicious strategies is a challenging task, going further uphill from there to engage and nurture the audience is as essential as it is even more difficult. Why do you ask? Because your audience will take a microsecond to move to your competitor if your website is not able to engage them with the right information and services that add value to their lives. Did you know engagement is the driving force behind a 23% share of profit, revenues, and maintaining the relationship between business and customer? Yes, the right engagement strategy can take your business to greater heights! But before we dive into our tips that will boost your ability and empower you to engage and nurture prospects going forward, lets touch upon the basics, shall we? So, how would you define customer engagement and nurturing? Engagement and nurturing are two aspects of marketing that are responsible for forging and fostering trust and building long-term relationships with consumers. With the aim to enrich customers’ experience, engagement in the simplest form can be defined as the process of interacting with the customer, keeping two visions in mind- one of fulfilling customer’s needs and second, yours, of checking the list of the unique set of goals. Why is customer engagement important? The unique interaction between the customer and the brand, which lays the foundation of a relationship is important in the long run. It goes beyond just communicating and using tailored and customized processes to serve the audience and convince them to move towards the buying and retention end of the sales funnel. The touchpoints at which engagement goes beyond communication are marketing, shopping, and purchasing, and this is where you can make the difference. How your business and brand is perceived is what makes the targeted audience choose you over others and build loyalty. Price(81%), quality(80%), and convenience(55%) drive engagement while loyalty is ensured by likeability(86%) and trust (83%). It is necessary to keep the customers interested and show them how committed you are to deliver to their personalized needs and how every product and service is aligned to resolve their issue and add value to their purchasing cycle. Proactive and personalized communication through email, messaging helps both ways- the consumers can better understand your business. With regular communication, your business can devise strategies that hit the bull’s eye. This ensures customer loyalty. If put in the right manner, customer engagement strategies with defined and periodically tracked metrics can continuously grow and improve. The defined metrics will help your team, work towards dedicated factors for customer satisfaction. So what should you practice? Don’t overlook the impact of feedback. Not gathering and implementing feedback will become a roadblock in your business’s growth and development. Be clear with your message, make it readable, easy to understand, and even easier to retain. This will guarantee retention marketing is done right. Connect with the audience with a personal tone. Take, for instance, address customers by their first name, or go for app-style chats, which give off the personal vibes. What you should avoid? Businesses often lack or don’t make enough effort to establish a human connection with consumers. We understand bots have made the work efficient, but nothing can replace the human touch. If your business does not have a case-by-case flexible solution and system that resolves issues, then the standard one-size approach will ruin the customer experience and affect the loyalty of your customer base in the long run. Having covered the basics, now let us move to some effective customer engagement tips that will help you maintain and grow a loyal customer base in 2020: What are some of the customer engagement strategies that will drive your business in 2020? Let us look at them: Conduct Surveys: Surveys are an effective form of communication that will not only engage your audience but also devise and implement strategies based on these surveys to improve your business’s brand engagement and loyalty. This will help you identify what process or system is the audience most satisfied with and want changes in. Utilize multiple channels: Keep your brand active on every possible channel where your target audience is. This will broaden the scope of awareness amongst your followers and widen the loyalty base. But it is essential to keep in mind that you need a different strategy to engage the audience on the respective channel. What would attract the Instagram audience might not be likeable to the Twitter crowd. Omnichannel engagement strategies have proven effective in retaining an average of 89% of their customers, compared to 33% for companies not utilizing engagement seriously? <!-- --> Keep Customers Updated: To keep your customer base engaged, it is essential that you keep them well informed about any new service that is being launched or if you are coming up with a new update of a product. Pre-renewal communication and offering personal discounts will keep your customer base stay loyal to your brand. Now that you know the what, why, and how of customer engagement, let's move on to nurturing. So, what is lead nurturing? While many businesses can generate leads and begin through the first step of the sales funnel, they find themselves stuck with how to convince those who visit but do not buy. This is where nurture marketing comes to rescue. Nurturing goes one step ahead, which taps on the consumer's experience to understand better and devise effective strategies that can build a loyal base of customers who will become advocates of your products and services while they are moving through the sales funnel. Why is nurturing important? This nurturing marketing through effective communication empowers your brand's standing as the authority after the consumer is done with the researching across the channels for the product that desire to invest. Some of the common examples that effectively used nurture marketing to convert prospects into buyers are Nike Run Club, Amazon, Helix, etc. Amazon, take, for instance, sends emails to remind you of the products you have added to cart or a wish list but didn't go through the purchase. While it takes time to deliver results, incorporating nurturing in your sales and marketing strategy will result in an exponential increase in return on investment. Effective nurture marketing increases the number of opportunities that enter the pipeline and further enhances response to the campaign. When incorporated right, nurture marketing plays a crucial role in improving prospect segmentation and push the conversion rate to a higher level. The Annuitas Group reported a 47 % increase in the purchase made by leads that were nurtured throughout the sales funnel compared to those that weren't. With nurtured leads, companies can shorten their sales cycle by 23% and generate 50% more sales leads at a 33% low cost per lead. As the marketing landscape gets competitive, research shows that compared to before, 48% of businesses now need a more comprehensive cycle for nurturing their leads before they convert. What should you practice? Make use of marketing resources to pique interest in the users and how your product/service will add to the customer's life. Keep track of the step where your consumer is in the buying process so that you can confidently send relevant, targeted content. Take a cue from Apple with the way in which it asks people to create free content which enhances the personalized buying process. This drills the company's name in the consumer's mind, affecting their purchase decision. What shouldn't you do? Don't skip the research. It is important that you know that thorough research of the prospect is important, not just in capturing them but also in building long term relationships. Don't go all sales-ey the minute you receive a lead’s contact information and overwhelmed with information about your products and service. Never overlook email campaigns in the lead nurturing. Take Amazon, for example, which makes use of captivating email reminders if the consumers have shown interest in certain products but didn't, but it or have abandoned their cart. Now that you are aware of the basics, allow us to help you with the tips to create an effective lead nurturing process that will deliver in the long term: Segment the audience: Do you know what is a good way to lose your customer? Trying to sell your product and service without keeping into consideration the stage of which the audience is, in the buying process. This is why you should first segment your audience on the basis of their buying behaviour, which can include the blogs they read, the material they downloaded, or the video they watched. The audience segmentation will lay the foundation for a strong nurturing campaign. Go Multichannel: Consumers now spent more than half of their time online. It only makes sense to be present to get the maximum return on investment from the nurturing campaign. Retargeting, social media monitoring, website content are just some of the ways which will help you build brand awareness and reach out to a broader spectrum of prospects. Automate email marketing: Invest in an automated email marketing system to boost the impact of your nurturing campaign impact. You can opt for drip-feed or event-based trigger email campaigns. When compared to standard marketing rates, automated email messages generate 70.5% of enhanced open rates and an increase in the number of clicks by 152%. The aim should be to make consumers feel valued, especially in this testing times of COVID, by devising strategies to approach with the products and solutions in a way that culminates into a long term relationship. The aforementioned strategies should help influence retention marketing and convince consumers to repeat the purchases. You can always reach out to a team of digital marketing specialist of Saffron Edge for effectively engaging and nurturing your prospects with the maximum possibility of a higher return on investment. ...
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