Everything You Need to Know About Customer Experience Automation (CXA)

We are all aware of the fact that banner ads are in deep trouble not only from a customer’s perspective but also the advertisers; who also complain about the ROI they get in return. Ad blocking softwares are gaining momentum to relieve customers from ads on every website they visit. According to Digiday, You’re are more likely to: ...survive a plane crash than click on a display ad ...get in MIT than click on a display ad ...complete Navy SEAL training than click on a display ad Even after talks of such gloom and doom about display ads, to be specific banner ads, growth in investment on display advertising continues to grow. Ad blocking softwares are unable to stop them. The reason behind is simple, the analytic softwares help marketers in targeting, retargeting, machine learning, and programmatic approaches to serving the ad units to customers based on their online behaviours and interests. A survey by eMarketer: What is Display Advertising and why is it in trouble? Display advertising is type of online advertising in many forms like banner ads, text ads, rich media and more. It relies more on image ads, audio and video for conveying the advertisement message. Some marketers complain that it doesn’t works as well, as compared to other channels or modes of advertising. That might be true in some cases but ultimately it boils down to how well the banner was designed and the way it was targeted. These complaints arose with onset of the new era of marketing- Content Marketing. Most content marketers produce and promote the top funnel content, i.e., ebooks, free guides, articles etc. However, display advertising was growing on the back of mid funnel content- free trials, case studies, catalogs etc. This has a problem because getting someone to the top of the funnel still requires some additional advertising expense to get them to the middle and ultimately towards achieving the ROI of conversions when the lead moves to the bottom of the funnel. In B2B communications, this process could take a lot of time ranging from months to even years. This is the specific reason why most of the investment for the display advertising comes from B2C industries where the cost of display advertising is not much and where the journey of the customer from top of the funnel to the bottom is quicker-- could be days and even minutes in some cases. Other Modes of Marketing to meet your goals As it seems outbound marketing continues to wane and more and more marketers are turning to content marketing and native advertising. While the native advertising can prove to be more expensive for most of the brands, we advocate for the paid content marketing which is more cost effective. The cold hard facts that could be given to prove the worthiness of content marketing are: Most of the companies save upto 14 dollars in cost per acquisition for every new customer they get. It is a robust method of inbound marketing. Inbound marketing generates 54% more leads as compared to other traditional advertising. (stateofinbound) Almost all of the B2B businesses using the content marketing state that content is fuel across all the channels where they are present: events, social, demand generation etc. 67% of B2B businesses say that marketing the content is one of their top three priorities or higher, and hence spending by these businesses in inbound marketing is increasing.(kapost) Reason why you should adopt Content Marketing 189 million of Facebook’s users are mobile only. (Fastcompany.com) In a study cited to gauge brand relationship, 64% consumers stated that they shared the same values on which the brand is based. ( a study by Harvard Business review) A study shows that interactive content such as apps, games, quizzes, blogs etc. generate more conversions 70% of the time as compared to 36% of the passive content.( White papers ) Social Media sites and blogs reach out to 8 out of 10 U.S. internet users and accounts for 23% of their time spent online.(Source) If we compare interactive to passive content, interactive content has been more effective at educating customers about the product or brands (93% Vs 70%), differentiating from competitors(88% Vs 55%) and being shared by them(38% Vs 17%). ( White papers ) Custom content is what more consumers rely to as per a study( 61%), and they admit to buying from that company. (Source) The key to a successful content marketing strategy is to produce great content that is helpful to consumers in achieving their goals and desires, and to connect brand to individuals in a memorable way. It also means that you place your existing or new customers first even if it means that you refer them to businesses that have nothing to do with your industry. Display ads are undoubtedly phasing out and it is matter of time when we are not bugged by the visual ads but they will continue to exist or even grow until the B2C businesses feel their importance. About Saffron Edge:Saffron Edge is a digital marketing brand with the purpose of assisting companies in improving their Branding and Search Visibility through Inbound Marketing. ...

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Growth is the only factor that helps a business to keep going. It is the most important and constant aspect of all the different industries. Your competitors are constantly refining their products to appeal to consumers, and failing to keep pace could leave you with a shrinking customer base. A growth marketing firm becomes your strategic ally in navigating this dynamic environment. As businesses across various industries gear up for growth, having a solid growth strategy is non-negotiable. The question then becomes, what exactly does a growth marketing agency do, and why should you enlist their services to enhance the success of your enterprise? In this guide, we will let you know the core functions of a growth marketing firm and explore the reasons why their expertise is essential for the prosperity of your business. Let’s start to know more about growth marketing and discover how it can reshape the trajectory of your enterprise. The Concept of Growth Marketing In business, achieving growth is a continuous process for enhancing overall enterprise success. When we shift our focus to marketing, this enhancement involves more than just acquiring leads or increasing sales—it encapsulates a comprehensive evolution that may extend to expanding your product line and achieving diverse objectives. At its core, growth marketing is a strategic solution to address these challenges. Unlike conventional advertising, which tends to stay on the surface, growth marketing takes a deeper dive into the intricacies of sales funnels. Through a blend of scientific methodologies and creative analysis, it unlocks avenues for business expansion by relying on experimentation and data analysis. What distinguishes growth marketing is its commitment to delivering prompt results. While traditional marketing adopts a long-term approach to building brand recognition, growth marketing recognizes the urgency, particularly for businesses in their early stages or those facing a plateau in brand growth. The approach of growth marketing centers around continuous testing and experimentation. It's a dynamic framework designed to identify and maximize sales opportunities at every customer journey stage. This approach hones in on the right audience, engages them throughout their buyer's journey, and employs proven retention strategies to ensure their sustained loyalty. Growth marketing is the strategic amalgamation of science and creativity, propelling your business forward in your industry. Key Elements of a Growth Marketing Strategy A growth marketing strategy revolves around key metrics such as customer acquisition rates, conversion rates, customer retention rates, and customer lifetime value. Below are some leading tactics employed by today's growth marketers to attract, convert, create, and retain engaged customers. While commonly utilized in the e-commerce sector, these tactics can also prove beneficial for brick-and-mortar businesses. A/B Testing A/B testing, and its more sophisticated counterpart, multivariate testing, stands as a cornerstone practice within a robust growth marketing strategy. This technique is applicable across various formats, including email marketing, landing pages, social media ads, and more. The process involves deploying different variations (A and B tests) to discern which content variation, incorporating customizations in graphics, copy, design, and other features, better engages the audience and improves the conversion rate. Subsequently, marketers optimize future campaigns based on the most successful variation, consistently iterating on successes to enhance performance with each test. It's crucial to note that what works for one audience segment (e.g., B test) might differ for another (e.g., C test). Therefore, conducting A/B tests for customized segments helps understand audience preferences, leading to ongoing improvements in campaign performance. Cross-Channel Marketing Cross-channel marketing focuses on developing a strategic channel plan to reach customers through various mediums, such as email marketing, SMS messaging, push notifications, in-app messages, direct mail, and more, depending on audience preferences. Integrating cross-channel marketing into a growth strategy involves understanding individual user communication preferences and tailoring campaigns accordingly. A/B testing aids in identifying how specific users respond to different channels, allowing marketers to customize future campaigns for maximum impact. Building a holistic marketing plan that integrates multiple channels enables engagement with the audience across platforms, leveraging contextual campaigns informed by past behavior on each channel. Customer Lifecycle The customer lifecycle represents customers' journey as they discover, interact, purchase, convert, and re-engage with a company. Growth marketers prioritize three critical lifecycle stages: activation, nurture, and reactivation, each playing a distinct role in enhancing the customer experience. Activation Stage: This initial stage seeks to capture consumer attention and interest through campaigns like welcome messages, onboarding initiatives, trials, and other introductory efforts, building familiarity and credibility. Nurture Stage: Here, companies focus on cultivating and engaging consumers to strengthen relationships. This stage typically encompasses a variety of cross-channel marketing initiatives, including sales, promotions, newsletters, and more. Reactivation Stage: This final stage concentrates on re-engagement, aiming to drive retention and loyalty through campaigns such as post-purchase outreach, abandonment messages, loyalty programs, and win-back initiatives. While no single stage outweighs another in importance, growth marketers proactively cater to changing customer needs throughout this lifecycle using a range of purpose-specific campaigns. Key Metrics for Measuring Business Growth Understanding and effectively utilizing Growth KPIs is fundamental for any business looking to gauge and enhance its growth trajectory. These metrics not only serve as benchmarks but also enable companies to assess the efficacy of their strategies. Integrating a well-balanced mix of these KPIs into your digital strategy is essential for a data-driven approach. Revenue Growth Revenue Growth signifies the positive change in total revenue over a specified period, influenced by increased prices or the quantity of products and services sold. The challenge lies in attributing this growth to specific strategies, tactics, and budget allocations within your marketing approach. Conversion Rate Conversion Rate, within growth marketing terminology, refers to the ratio of leads that transform into paying customers. It's a pivotal metric reflecting the effectiveness of your efforts in converting potential customers into actual revenue. Customer Acquisition Cost (CAC) Customer Acquisition Cost is the total expenditure involved in acquiring new users, covering marketing activities, sales, and related expenses. This metric aids in evaluating the efficiency of marketing and sales efforts, offering insights into cost-effectiveness. Customer Lifetime Value (CLV) Customer Lifetime Value measures the long-term value derived from a customer relationship, providing a holistic understanding of the investment worth making in acquiring and retaining customers. Customer Lifetime Value to CAC Ratio (LTV/CAC) This essential metric gauges the long-term profitability of a customer relationship by dividing Customer Lifetime Value by Customer Acquisition Cost. A higher ratio indicates successful marketing efforts and enhanced customer value. Return on Ads Spend (ROAS) ROAS measures the efficiency of an advertising campaign by comparing the total revenue generated to the advertising expenditure. It serves as a key performance indicator, guiding adjustments to strategy or budget for improved returns. Average Order Value (AOV) Average Order Value indicates the average size of each customer order over a specified period. This metric aids in understanding spending patterns, segmenting data, and optimizing marketing campaigns. Retention/Churn Rate Retention Rate measures the percentage of loyal customers over time, showcasing the success of efforts in building customer loyalty. Conversely, Churn Rate reveals the rate at which customers discontinue using a product or service, emphasizing the need for adjustments. Net Promoter Score (NPS) NPS assesses customer loyalty and satisfaction by evaluating their likelihood to recommend the brand. It provides insights into customer retention success and guides improvements in loyalty and satisfaction. Inbound Inquiries Inbound inquiries represent leads originating directly from organic search results, referral links, and marketing campaigns. Valuable for their pre-qualified nature, these inquiries indicate active interest from potential customers and present opportunities for conversion. Services Offered by a Growth Marketing Agency A growth marketing analyst plays a pivotal role in fostering comprehensive company growth across various domains. Here are the key areas where our support can enhance your business: Strategic Marketing Strategic marketing is the blueprint for securing a market share by defining a mission, analyzing industry dynamics, and setting specific objectives. It guides your company toward customer satisfaction, positioning you as a leader in your industry. Services include: Marketing strategies Product launch solutions Social media strategy Digital Marketing In a digital era, online presence is very important for every organization in every industry. Digital marketing connects you with a vast audience at the right time and place. Leveraging assets like websites, search engines, email, and social media, our services encompass: Digital advertising Search advertising Social media marketing SEO ASO Inbound Marketing Building meaningful relationships with prospects and customers is the essence of inbound marketing. This methodology values and empowers consumers, drawing the right audience through valuable content and conversations. Our services cover: Marketing automation Account-based marketing Email marketing Content marketing Campaign management Digital Analytics Customer behavior is key to improvement in every industry. Digital analytics extracts insights from online marketing activities, enabling a clear vision for enhancing customer experiences. Our services include: Adobe and Google Analytics optimization Tag management Data management platforms Data Science Design and Creatives Compelling visuals are indispensable for online engagement. A design-driven approach fosters creativity, attracting more customers and ensuring brand recognition. Our creative design services comprise: UX and UI design Customer experience (CX) design Growth-led website design Animation and live-action video services How Can A Growth Marketing Firm Help You Drive Results? Growth marketing firms greatly help businesses who need expertise for their deck of work with better results. These specialized firms go beyond traditional marketing approaches, focusing on strategic methodologies to drive substantial growth for their clients. Let's understand the multifaceted responsibilities and key functions that define what a Growth Marketing Firm does: Strategic Planning and Execution At the core of a Growth Marketing Firm's operations lies strategic planning. This involves developing comprehensive strategies to propel a company towards its growth objectives. From defining mission statements to analyzing industry landscapes, these firms meticulously chart the path that aligns with the client's goals. Customer-Centric Approach Customer satisfaction is the North Star for growth, and Growth Marketing Firms understand the importance of prioritizing the customer journey. They make strategies that resonate with target audiences, focusing on creating meaningful connections that go beyond conventional marketing tactics. Data-Driven Decision Making In the era of big data, Growth Marketing Firms leverage analytics to inform their strategies. By analyzing metrics such as customer acquisition rates, conversion rates, and customer lifetime value, they ensure that every decision is backed by actionable insights, optimizing results and return on investment. Comprehensive Digital Marketing Recognizing the shift in consumer behavior towards online platforms, Growth Marketing Firms excel in digital marketing. From making compelling digital advertising campaigns to implementing effective search engine optimization (SEO) strategies, these firms harness the power of the digital realm to connect with audiences at the right time and place. Inbound Marketing Excellence Growth Marketing Firms embrace the inbound methodology, focusing on building meaningful relationships with prospects and customers. Through content marketing, marketing automation, and targeted campaigns, they create an environment where customers actively engage with the brand, leading to higher conversion rates. Continuous Testing and Optimization A distinguishing feature of Growth Marketing is its commitment to continuous testing and experimentation. Firms conduct A/B and multivariate testing across various channels, refining strategies based on real-time data. This iterative approach ensures that campaigns are effective and adaptable to the evolving market landscape. Creative Design and Branding In a crowded digital space, standing out is crucial. Growth Marketing Firms offer creative design services to enhance brand recognition. From user experience (UX) and user interface (UI) design to animated and live-action video services, they develop compelling visuals that resonate with the target audience. How Big Brands Opt for the Right Growth Marketing Agency For prosperous brands, selecting the right growth marketing agency is an important decision with far-reaching implications. The process involves careful consideration of various factors to ensure alignment with your business goals. Follow these five steps to discern which growth agency best suits your brand: 1. Define Your Needs: Assess your readiness to collaborate with a growth marketing agency. If not ready, consider engaging with a digital marketing agency while retaining control of your growth strategies. 2. Specialization in Your Industry: Seek a growth agency with expertise in your specific industry or market. Specialization enhances the likelihood of tailored strategies and optimal results. 3. References Speak Volumes: Request and engage in conversations with references provided by the agency. Insights from past performance and client satisfaction are invaluable in your decision-making process. 4. Prioritize Culture Fit: Emphasize cultural alignment above all else. You need to ensure that the agency's values and goals resonate with your business's for a harmonious partnership. 5. Effective Management for Success: Implement efficient management practices to facilitate a successful partnership. Active management ensures the agency works cohesively to achieve the desired outcomes. Conclusion Through this blog, you must have acquired a sound knowledge about how a growth marketing firm helps businesses to get their desired results. You must know how a growth marketing functions and what services it offers so that you can leverage its services to get the most out of it. If you are searching for a perfect growth marketing firm, Saffron Edge is the name for you to remember. We offer a comprehensive range of services and solutions from growth marketing, SaaS marketing, and account-based marketing to expert digital marketing solutions, we got you covered for everything. To get data-driven and expert growth marketing strategies that can actually work for your business, you can contact Saffron Edge. ...

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With the aid of a Social Media Calendar, your content marketing campaign can be more organized, planned and easy to optimize. A good social media content marketing calendar is expected to appear in such a manner that it curate and create content, and also, help develop your marketing editorial strategy. Using a content calendar, there is every surety that your marketing process would receive a new change. It automatically helps to cut extra-time out of your content marketing strategy and undoubtedly helps allocates your resources wisely. Below are useful tips to help you figure out how a good marketing calendar should look like, understanding the rudiments and know-how will assist your journey to creating a classy content calendar. Legibility Social media content calendars should be written in such a way that it can be simply read without a legend. With regard to the number of personnel in your marketing team, it is always advisable to leave your calendar legible as to allow others make proper use of it. On the other hand, this helps to prevent minor erratum that may occur in the process of documentation. Clear update on Publications Your final decision on your monthly post volume is another essential element to consider. if you plan to publish twenty-five posts every month, then note it down, keeping in mind the timing. You can easily break it down in such a way that it fits in all the thirty days of the month, skipping one or two days before another posting day could be a wise idea. This process will help circulate the posts within all the days of the month and hence trigger your sites traffic. Paper Plan The easiest way to set up a content calendar is by using separate sheet to organize your monthly activities. Breaking the procedure down by daily or weekly would not also be a bad idea, though this depends on the volume of content you hope to publish. In the event that you have more than one copywriter, your calendar ought to reflect which of your writers is in charge of developing, publishing and perhaps promoting each content. This way, you have a full control of your daily, weekly or monthly activities, and should also plan ahead. If on the other hand, you have a network of social media platforms, for example Facebook, Twitter, Instagram, Pinterest etc. the whole procedure would be easier for you. Your social media icons can easily be incorporated into the contents, perhaps beside the title of each post. On the long run, this helps to streamline your content and social media strategies simultaneously. Dates are relevant You've most likely encountered this: you go about your day, just to acknowledge part of the way through the evening that you overlooked a decent friend’s birthday, simply because you saw the update on Facebook. It feels awful you’ve overlooked it all alone, however,it would feel a great deal more terrible to miss the birthday totally without no reminders. Sorting out all your contents in one place is a shield, as Facebook updates—it exists to guarantee you don't miss creating content significant for occasions imperative to your niche, industry or perhaps press release launch dates. ...

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