How is the DTC Cosmetics Industry Moving in 2024?

Direct-to-consumer (DTC) brands revolutionized the global DTC fashion & apparel industry, propelling names like The Ordinary, Harry's, and Fenty Beauty to unprecedented heights. Yet, as we step into 2023, the landscape has undergone a seismic shift. NielsenIQ's illuminating analysis reveals a dip in U.S. DTC beauty sales, citing factors from an abundance of offerings to the impact of iOS 14 privacy regulations. However, amidst this evolution, pockets of growth and uncharted opportunities persist. The bath and shower sector saw a 6.3% surge, while cosmetics and nail grooming soared by 33.2% in the 12 months leading up to October 30, 2022. Fragrances and hair care too, experienced robust DTC growth potential, marking a resurgence in select segments.

This transformation prompts a critical question: How can DTC brands survive and thrive amidst unprecedented competition? We offer a roadmap, highlighting the power of personalized products, diagnostic quizzes, subscription models, and sustainable offerings in capturing consumer loyalty. The rules governing the past no longer hold sway. In 2023, learning and mastering the new rules will be the linchpin of brand success in the ever-evolving world of DTC beauty marketing.

What is a DTC Beauty Brand?

A "DTC beauty brand" refers to a company that opts to sell its products directly to consumers, thereby minimizing overhead costs and bypassing outside influences involved in distribution or operations. This approach has enabled these brands to cultivate meaningful connections with potential customers through e-commerce platforms and social media, facilitating direct product sales.

There are three primary forms of DTC brands: those that originated online and exclusively sell online, exemplified by brands like Glossier or Madison Reed; multi-level marketing (MLM) firms such as Monat or Rodan + Fields, which utilize a network of individual sellers; and the online presence of established brands, like the e-commerce offerings from Kiehl’s or Clinique.

The Scope of DTC in the Beauty Industry

The scope of the DTC market in the beauty sector is immense. It has only grown in the last years, and if the past is any testament, it shall only continue to expand further. Below, we shall discuss the recent DTC fashion & apparel industry trends with you.

Trends in DTC Beauty Brands

Several trends are making waves, transforming the way consumers engage with personal care and cosmetic products. Let’s take a look at them;

Statistics on DTC Beauty

In 2022, the DTC beauty market, encompassing skincare, fragrance, makeup, and haircare, saw a substantial surge, generating an impressive $430 billion in revenue. This meteoric rise is a testament to the industry's resilience, despite global economic challenges. What's more, this upward trajectory is poised to continue across all categories. Projections indicate that by 2027, the DTC beauty market is expected to reach a staggering $580 billion , with an estimated annual growth rate of 6 percent, aligning it with or even surpassing other prominent consumer segments like apparel, footwear, eyewear, pet care, and food and beverages.

This buoyant DTC growth potential is drawing the attention of top-tier financiers and attracting A-list celebrities, all eager to partake in the flourishing DTC fashion & apparel industry. It's become a dynamic segment ripe for transformation, with an expanding range of products, channels, and markets on the horizon. This evolution will be chiefly driven by consumers, especially younger generations, who are reshaping their definitions of beauty and their perceptions of various elements, from sustainability to the role of influencers and key opinion leaders, to the significance of self-care.

One of the remarkable trends within this landscape is the phenomenon of "premiumization." The premium beauty tier is anticipated to experience an impressive annual growth rate of 8 percent between 2022 and 2027, outpacing the 5 percent growth projected for mass beauty. Consumers are showing a proclivity for trading up and increasing their spending, particularly in fragrance and makeup.

As the industry gears up for transformation, competition is expected to intensify. Independent brands that successfully entered the market over the past decade are now seeking to scale, while new challengers are also on the horizon. This heightened competition is prompting established brands and retailers to adapt. Responding to trend-driven dynamics, a significant 42 percent of consumers across key global markets express a keen interest in trying out new brands.

E-commerce in the DTC beauty sector has witnessed a remarkable surge, nearly quadrupling between 2015 and 2022. Its current share exceeds 20 percent, with substantial room for further growth. This trajectory is attributed to several factors, including the expansion of beauty offerings by online giants like Amazon and Tmall, increased digital sophistication among direct-to-consumer players, and the growing significance of online channels for omnichannel retailers. E-commerce is expected to maintain its position as the fastest-growing sales channel, with a projected annual growth rate of 12 percent between 2022 and 2027. Nevertheless, traditional channels such as specialty retail, grocery retail, and drugstores are expected to experience a resurgence post-pandemic, driven by consumers' continued desire for in-store product discovery and trial.

Strategic decisions regarding where to operate will be just as crucial as how to compete. Brands will need to reevaluate their global strategies and introduce greater nuance and tailoring to their approaches. Geographic diversification is poised to become more pivotal than ever. While China and the United States continue to wield substantial influence, individual brands may face tougher competition in these markets. This shift is opening up new opportunities in regions like the Middle East and India, presenting unique potential for specific categories and price tiers. This new paradigm will likely necessitate a diverse set of localized strategies.

Overall, the DTC growth potential and market share of DTC beauty brands are poised for further expansion, driven by consumer preferences and dynamic market forces. Key players in the industry will need to navigate this evolving landscape strategically to maintain their positions and seize new opportunities on the horizon.

Categories within DTC Beauty

Skincare

Challenges

Opportunities

Cosmetics

Challenges

Opportunities

Haircare

Challenges

Opportunities

Wellness

Challenges

Opportunities

Growth Strategies for DTC Beauty Brands in 2023

Social and Paid Media

Social media wields immense influence over consumers, especially in the beauty industry, with its whopping 71% impact on purchasing decisions. Optimizing social and paid media campaigns is paramount for beauty brands. The goal is to create an exceptionally personalized and exclusive experience for every visitor while maximizing the traffic generated. Here are four strategies to achieve this:

UTM-Based Targeting

Imagine tailoring your online presence to perfectly align with the content that enticed visitors to click through to your site. This approach involves meticulous synchronization between your social media, influencer collaborations, and advertising campaigns. Consider incorporating:

For instance, when using swipe-up links in stories, drive traffic to dedicated landing pages, which can even be full-page takeovers. These pages should prominently feature the referring influencer's name, image, and unique offer. This personalization deepens the visitor's emotional connection with your brand, making it an unforgettable experience.

Tab—Click to Open Opt-Ins

When it comes to engaging traffic from Instagram on your site, sometimes less interruption is more effective. Here's an innovative approach: implement a mobile traffic opt-in tab. This unobtrusive bubble stays discreetly at the corner of their screen, ready for them to explore whenever they're prepared. By not diverting their focus from your products, you maintain a seamless shopping experience. When they do click the tab, it effortlessly opens up a standard lead capture form for easy opt-ins, minimizing distractions.

Limited Time/Exclusive Collaborations

Beauty brands are increasingly launching mini-capsules inspired by their top influencers. This strategy works wonders for limited-edition products while aligning the influencer's dedicated audience with your brand.

But why stop there?

You can extend this approach beyond product releases. Consider streamlining the power of intelligent product recommendations. Create curated collections based on what these influencers use and recommend to their followers. Categorize and tag products as belonging to specific influencers. Then, seamlessly integrate these curated collections across your website. It's a strategy that fosters a deeper sense of connection between your audience and the influencers they admire.

Audience Sync for Retargeting

To truly supercharge your lead capture promotions, set up Audience Sync. This dynamic feature enables the automatic transmission of subscriber information to Google and Facebook audience managers. Why is this so powerful? It opens up a realm of possibilities, from retargeting specific audience segments to prospecting lookalike audiences. Showcasing additional creative content, such as social proof based on products previously browsed, is a masterstroke. It serves as a gentle nudge to move shoppers seamlessly down the conversion funnel, all while enhancing overall campaign performance.

SEO

For beauty brands, SEO Help DTC retail is crucial, especially with eCommerce sites featuring numerous product pages. Given that consumers are now 40% more open to trying new beauty products and brands post-pandemic, an impressive SEO Help DTC retail strategy is vital for maximizing brand visibility.

Employing long-tail and semantic keywords in descriptions and images enhances the likelihood of dominating high-intent search results. Maintaining swift loading times and implementing a solid internal linking strategy is equally important. These factors collectively facilitate seamless navigation for shoppers, enhancing their overall experience and reducing bounce rates.

Personalization

Retention

Building strong customer relationships is key to creating brand loyalty, especially in the beauty and cosmetics industry. Implementing loyalty and subscription programs can be highly effective in transforming one-time buyers into loyal, returning customers.

Subscription programs are particularly well-suited for the beauty industry due to the consumable nature of the products. Customers will eventually need replacements, making subscriptions a reliable source of recurring sales. While customers may not initially sign up for a subscription, targeting returning visitors with a pop-up offering a discount on their re-purchase when they subscribe can be a compelling incentive.

In addition to subscriptions, loyalty programs play a crucial role in retaining customers. These programs focus on providing rewards and enhancing the overall brand experience. Offer perks like discounts, early access to products, seasonal savings, loyalty points, and birthday gifts to foster long-term customer retention.

Consider introducing gamification elements to your loyalty program. This could include point systems that encourage specific behaviors, such as following your company on Instagram or referring friends. This approach not only engages customers but can also turn your VIP segment into micro-influencers, employing the power of word-of-mouth in the beauty industry.

Creating a competitive leaderboard within your loyalty program based on lifetime spending can further enhance customer engagement. As customers spend more, they unlock progressively better benefits, creating a sense of exclusivity. Tangible benefits like free shipping and early access to sales can be as impactful as intangible benefits, such as feeling like a valued VIP. Use threshold banners to inform customers of how much they need to spend to reach the next tier, motivating them to make additional purchases.

Lastly, implementing a sample strategy can be highly effective. Even in larger mini sizes, offering samples can encourage product discovery and diversify orders. This is particularly important in reducing barriers to purchase for customers who may be hesitant to commit to full-size products, especially if they are new to the brand. Gamify the sample experience by allowing customers to use their loyalty points to "purchase" exclusive minis or gain access to seasonal gifts before the general public. The possibilities for gamification in this area are limitless, as long as they align with what matters most to your customers, ultimately creating an enticing and irresistible experience.

UGC

Social proof stands as one of the most powerful tools to sway consumers' decisions. In fact, a notable 64% of shoppers actively seek out User-Generated Content (UGC) before committing to a purchase. For beauty and cosmetics brands, this dynamic is especially crucial, as customers typically require a wealth of information to confidently choose a product, often seeking the experiences of others who have used it.

Using a UGC and reviews application like Okendo provides beauty brands with invaluable insights. Not only does it grant access to product attributes within reviews, but it also allows for the customization of these attributes for ratings. This means key selling points can be spotlighted, even if the reviewer didn't explicitly mention them. Furthermore, capturing additional information about the reviewer, such as skin type, concerns, and age, enhances conversions by helping new shoppers find reviews from individuals with similar characteristics. This alignment increases the likelihood of conversion, as potential buyers identify with someone who shares their profile.

Taking things a step further, beauty brands can harness these ratings, reviews, and customer photos across various platforms. The cross-channel impact is maximized by showcasing them on social media, incorporating them into carousels on their website, and even featuring them in Google Shopping results. This multi-faceted approach bolsters buyer confidence by providing a diverse array of authentic perspectives.

Reviews exemplify the power of "show versus tell" in DTC Performance marketing. They offer a platform for your brand to demonstrate how customers have experienced your products. These firsthand accounts can delve into transformations, and problem-solving successes and address specific concerns that may not have been covered in the product description itself.

SMS and Email

Building a customer database is essential for brand success. For brands, specific strategies can be employed to achieve maximum list growth.

One approach involves a standard two-step lead capture process, where email information is collected on the first screen, followed by SMS details on the second. This technique, exemplified by our client BK Beauty, has proven highly effective. Offering staggered discounts (10% for email and 15% for SMS) and featuring a dynamic tab that displays the earned discount helped BK Beauty achieve remarkable results. In fact, an impressive 63% of new subscribers converted during the same session.

For an alternative approach, consider staggering the opt-in process. Begin by collecting email opt-ins during the initial visit, and follow up with SMS later on. This method allows time to demonstrate value to the visitor. Sweetening the pot for SMS opt-ins with exclusive perks, such as early access to products or sales and additional loyalty points, can further incentivize participation.

A full-page takeover strategy can create a sense of exclusivity and urgency. By "locking" a site or product page and collecting opt-ins for product release notifications, brands can generate high levels of anticipation and subscriber interest.

Brick and Mortar

An increasing number of digitally native direct-to-consumer brands are venturing into physical retail spaces, including well-known outlets like Sephora, Ulta, and Target. For brands considering or already pursuing this transition, it's imperative to bridge the online and in-store experiences for customers seamlessly.

A powerful strategy involves utilizing geo-targeting technology to engage visitors who are on the verge of leaving your online platform. By identifying their location, you can provide them with valuable information about the nearest physical stores where your products are available. This approach is founded on the belief that some potential customers prefer to acquire their desired products immediately, even in an age of rapid shipping. As the trend of beauty brands making their mark on the shelves of major retailers continues to grow, employing such online-to-offline marketing tactics can yield substantial results.

Integrating geo-targeting into your DTC Performance marketing approach will enhance convenience for customers seeking instant gratification and strengthen the connection between your digital presence and physical retail locations. This fusion of experiences fosters brand loyalty and facilitates a seamless transition for consumers who may want to explore your products in-store after discovering them online.

Ultimately, this strategy capitalizes on the evolving nature of retail in the beauty industry, offering a strategic advantage for DTC brands looking to expand their reach and influence across multiple channels. As the lines between online and offline shopping continue to blur, utilizing geo-targeting to drive in-store traffic serves as a forward-thinking approach to amplifying your brand's presence in the ever-evolving beauty market.

AI and VR

Leading beauty companies are venturing beyond conventional approaches by harnessing the power of VR technology to craft immersive, digitally-native shopping environments. These 3D-rendered spaces allow online shoppers to explore and interact with products, creating an experience akin to walking through a physical store.

The surge in popularity of virtual shopping was further amplified by the COVID-19 pandemic, which accelerated the adoption of innovative retail solutions. According to IDC, global spending on augmented reality (AR) and VR technologies in 2020 reached an estimated $18.8 billion, representing a remarkable 78.5% increase from the previous year.

Virtual stores represent a paradigm shift in e-commerce, transcending static product catalogs to present dynamic, ever-evolving environments that closely mimic the immersive experience of a brick-and-mortar store. This evolution provides a significant competitive edge for online beauty brands, allowing them to engage customers more effectively and personally.

A standout example is Charlotte Tilbury's Virtual Beauty Gifting Wonderland, unveiled in time for the 2021 holiday season. This virtual space allows consumers virtual beauty consultations and grants access to exclusive products. Moreover, it lets shoppers meet and shop with friends through video chat virtually, elevating the social aspect of the shopping experience.

Influencer Marketing

Influencers and beauty brands have forged a potent and mutually beneficial partnership. Sponsorships and gifted products serve as the foundation for content creation, including reviews and tutorials, which significantly drive online sales and engagement.

Projections indicate that spending on influencer DTC Performance marketing will reach a substantial $15 billion by 2022 . Esteemed brands like Estée Lauder have adapted by allocating 75% of their marketing budget to beauty influencers.

The outcomes are impressive. Beauty brands that invest in influencer marketing witness a remarkable ROI of $11.45 for every $1 spent, as reported by the British Beauty Council.

For instance, Mielle Organics has perfected a micro-influencer strategy, collaborating with influencers who boast a smaller yet deeply engaged fanbase. They enlisted the support of natural hair advocate Tasha Jeana to endorse their Essentials Collection, yielding notable results.

Future Trends in DTC Beauty

Hyper-Personalization with AI and AR

Today's consumers expect a personalized shopping experience, with 71% expressing this preference . Failing to meet this expectation can lead to frustration in over 75% of shoppers. The impact of personalization on customer loyalty is significant, as nearly 80% are more likely to make repeat purchases and recommend the brand if they receive a personalized experience.

In the beauty industry, 58% of shoppers are inclined to buy from a business offering an online quiz for personalized product recommendations. Additionally, 45% are more likely to make a purchase if a virtual reality or AI experience allows them to try out a product online.

Notable brands like Prose and Revieve are implementing high-tech personalization methods, achieving notable results. For instance, Prose's "Prose Hair Care" has seen a 200% increase in search volume over the past five years. JCPenney has also adopted AI skincare and AR makeup try-on experiences to enhance customer engagement.

Moreover, companies like Pure Culture Beauty and Dr. Elsa Jungman are employing technology and scientific analysis to provide customized skincare solutions. The demand for such personalized approaches is evident in the 325% increase in search volume for "men’s skincare routine."

Biotech Innovations with a Sustainability Focus

The biotechnology trend in the beauty industry aligns seamlessly with the sustainability movement, with search volume for "sustainable beauty" surging by over 700% since 2019. Biotech methods are revolutionizing ingredient sourcing, allowing for sustainable mass production in labs, and circumventing land destruction and excessive water usage.

Companies like Algenist and Evolved By Nature are leading the way by utilizing biotech to create sustainable compounds. For example, Algenist's patented ingredient, Alguronic Acid, derived from microscopic algae, has shown remarkable results in improving skin health.

Major corporations like Unilever are also embracing biotech, partnering with firms like Geno to create sustainable alternatives to non-environmentally-friendly ingredients.

Natural and Organic Ingredients

Consumers are becoming increasingly conscious of the ingredients in their personal care products. With an average of 126 unique ingredients in just nine daily-use products, more than 65% are seeking environmentally-friendly brands, even if it means paying a premium.

Search volume for "sustainable skincare" has surged by 566% in the past five years, reflecting a growing interest in clean, natural, and organic products. Brands like Walmart have responded by offering clean beauty shops, providing customers with a curated selection of products that align with their values.

Beauty Sales and Brand Engagement on TikTok and Instagram

Social media platforms like TikTok and Instagram are becoming significant avenues for beauty brand engagement and sales. Nearly half of all social media users are expected to make a purchase on a social platform this year, with an estimated annual spend of $800 per shopper on social commerce by 2024.

TikTok and Instagram have proven to be particularly influential for beauty products. TikTok's engagement rate for beauty influencers is an impressive 7.52%, while Instagram follows closely at 1.87%. Brands like Truly Beauty have harnessed TikTok's power, amassing millions of followers and generating millions of views for their videos.

User-generated content on Instagram has also demonstrated its impact, with beauty influencers driving significant product sales.

Demand for Men's Beauty Products

Social media, especially TikTok, has played a pivotal role in the rise of male grooming. The hashtag “men skincare” has garnered nearly 974 million views on TikTok, reflecting a growing interest in men's beauty products.

Search volume for “men’s skincare routine” has increased by 325% in the past five years, and the market is expected to reach $110 billion by 2030. Brands like Atwater and Manscaped are capitalizing on this trend by providing tailored skincare solutions and a range of products catering to male consumers.

Calls for More Diversity and Inclusion

Consumers are demanding greater diversity and inclusivity in beauty advertising. While 43% of beauty consumers appreciate seeing diverse representations, nearly one-in-five still feel underrepresented. Brands like Fenty Beauty and Ami Cole are leading the way in inclusivity, offering extensive shade ranges and featuring models of various backgrounds.

This push for diversity extends to racial inclusivity, with McKinsey reporting that Black consumers make up more than 11% of beauty spending, yet Black brands only account for 2.5% of industry revenue. Brands like Fenty Beauty and Ami Cole are helping to address this imbalance by providing inclusive product lines that cater to a broader range of consumers.

In Conclusion

The Direct-to-Consumer (DTC) beauty industry stands at the forefront of innovation, driven by an array of dynamic trends and consumer demands. To navigate this sphere, brands must adopt forward-thinking strategies. Moreover, embracing diversity and inclusion is not just an ethical imperative, but a strategic move towards a more inclusive and profitable future.

Staying ahead of these trends and implementing effective strategies will be essential for brands looking to thrive in this competitive market. To explore how Saffron Edge can help your beauty brand employ these trends and strategies, visit our website. Elevate your brand, captivate your audience, and embrace the future of DTC beauty with us.