What is Enterprise Marketing Automation? Know Everything You Need

When it comes to marketing in general, chatbots are the latest fad. While we have already talked about how employing one on your website and making use of conversational marketing can help you nurture leads, provide exceptional customer support and help engage visitors in various ways any time of the day... Employing a chatbot on your Facebook business page as well has its own set of additional benefits that we will go through in this blog. Facebook messenger chatbots have come a long way since they were first launched in 2016 and many brands have come around to realize their true potential. How? By the sheer number of open rates and click-through rates it boasts which is as much as 80%. We are one of those brands and have recently started providing ‘Facebook Chatbot Services’ in our digital marketing services suite. If you are looking to get a messenger chatbot for your business, we can surely help! Reaching out to customers via messenger or other messaging platforms is the new way to personally connect with users and is considered as the new email. While that doesn’t mean email is dead, it just means there is a new marketing channel that gives better return on investment than the old email and that is just one of the many reasons why they triumph over every other marketing channel out there today. So, without further ado, here are a few more reasons why you are soon going to see chatbots everywhere on Facebook’s messenger - 1.Messenger now has more than 1.3b users Today, almost everyone and their grandmother is on messenger. You can easily reach out to anyone and engage them with the help of a messenger chatbot, combine it with the staggering open rates it delivers and none of your pitches will go in vain ever again. Moreover, you can get a lot of personal information about a user in messenger. Knowing about a user’s interests, likes, age, gender and other preferences will only help you customize your messages to them for maximum impact that would boost conversions, which is not possible in email. 2. An easy way to get around Facebook’s everdecreasing organic reach and Ad impressions Source Facebook’s ever declining organic reach and Ad impressions is no joke. After the latest Facebook update, business pages have seen their organic posts reach dwindle down to 1-2% of their total following and the story is more or like the same with Facebook Ads. To tackle this, you can use a messenger bot and blast personal, valuable and engaging messages to all your fans in a jiffy and enjoy great open rates and eventually engagement, relationships and conversions. 3. Build subscriber lists and blast messages Talking about blasting messages, just like emails, you can blast a message to all your fans using a messenger chatbot with ease and engage with them on-the-spot. Even better, you can create a custom audience and feed the data to your messenger chatbot to blast targeted messages and boost conversions. It is just like how you do in emails, but with a better open-rate and more click-throughs which is always great for your marketing endeavours. Building your subscriber list is not a goliath task when it comes to Messenger as each conversation you have with a prospect automatically adds him/her to your subscriber list which you can use later to implement your marketing campaigns. 4. Your best customer service representative The reason chatbots were hyped up in the first place. With every brand out there maintaining a presence on Social Media, it is always a good idea to have a brand representative cater to every customer conversation on social media platforms as soon as possible. While there are obvious complications with hiring people for this task, employing a chatbot makes replying promptly to each and every conversation is a piece of cake. A messenger chatbot can be your customer service representative that’s up and working for your brand 24*7, is cheap prompt, and your human customer service representatives can easily take over the chatbot if it’s not able to take care of a particular query because of its complexity. 5. Easy to set up Unlike popular belief, chatbots are simple to set up and require zero coding knowledge (some of them). You no longer need an experienced developer to build chatbots for your website or facebook page, a majority of bot-builders provide visual chatbot builders that can quickly help you set-up a chatbot using easy drag-n-drop options. As more and more people flock to messenger platforms, it only makes sense to maintain a strong brand presence on those platforms as well. With the help of a messenger chatbot, you’ll be maintaining an everlasting brand presence that is ready to serve customers and prospects any time of the day. So, what are you waiting for? Get one for yourself today, it will only take 2 minutes. ...

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Among all the major trends that have emerged in the past 12–18 months on the online platform, the dark social media tops the list. When you hear the word dark social for the first time, it sounds like some illegal activity on the digital platform but in reality, it is a golden opportunity for all the online marketers out there since many people are not aware of the details of dark social media, they are not able to capitalize on it. With dark social giving multiple opportunities for digital marketers and with 84% of outbound share happening through dark social media, you should never overlook it and make it work in favour of your company. What is Dark Social? In layman language, dark social is the entire sharing that can never be tracked or we can say the stuff that web analytics platforms fail to pick. For example, you saw a post on a social media site with the title ‘Gain 10 kgs in just three weeks’ and you thought that it will be useful for your friend Daniel. You will then share the link of the article through Whatsapp and then Daniel will share the same link in his family group. Well, all the people involved in this type of sharing are unknowingly participating in the dark social media practice. The Use Of Dark Social Is Increasing Millions of people are practising the same type of sharing activity on an everyday basis and that’s why it is only going to grow in the future. If you will include all the top five messaging apps then they will account for almost 5 billion active users and that too, every month. This type of gigantic number has provided practices like dark social to thrive in the best possible way. This number will become more enticing for dark social media when you consider the fact that around 63% of the consumers from all around the world prefer sharing information through private messaging platforms. The numbers will become more interesting when you will look at the drop in the interactions of Facebook as they went down from 30 billion during the 1st quarter of 2017 to below 13 billion dollars during the 2nd quarter of 2018. And there is no doubt where the missing interaction is going as the portion of dark share in the overall sharing is increasing. But since this type of sharing is completely private, it becomes hard for any type of web analytics platform to track it. This is the main reason why no social media platform knows how big the dark social media coverage is in the overall social media sharing. What’s the reason behind people making a shift to dark social? There is no simple answer to this question but when we will go through the recent trends then the shift of people to dark social and its rise will start making sense. The presidential election incident of 2016 One of the biggest reasons is people in 2020 trust social sharing less in comparison to dark social. The presidential election of the US in the year 2016 witnessed an influx of ‘fake news’ and because of this, people started losing trust on social networks. There was also an article published on BBC with the title ‘Fake news becomes the news’ during the US presidential election 2016. From US elections being rigged to Vox calling Facebook for taking responsibility for the fake news, there were many incidents that made people lose trust on social networks. A $5 billion lawsuit for tracking users in incognito by Google Just when people thought that incognito mode is the safest mode to browse information, Google was accused of tracking users’ data in the incognito mode of Chrome and a lawsuit of $5 billion was filed on June 11, 2020. According to the reports of the New York Times, Google tracked the browsing history of its users even when they turned incognito in Chrome. Even this incident will lead to the shift of people from social networking sharing to dark social. Cambridge Analytica Case The Cambridge Analytica data leak case was among one of the biggest unauthorized data sharing by Facebook and it shook the whole world in the year 2018. In this incident, the private information of millions of users was compromised and this led to several changes in the privacy policy of all the websites out there on the online platform. All these incidents combined will start making sense for the increase in dark social media and people turning to dark social marketing. There is nothing in saying that private is the new trend when it comes to sharing information in the digital world. Dark social is omnipresent From the past 1.5 years, a large chunk of response to dark social shares is coming from smartphones only. This shows that dark social is not limited to only one or two devices, rather, it can be considered omnipresent on all the devices. The rise in the response to dark social media from mobile phones can be estimated from the data published by RadiumOne. It shows that the click backs coming from mobile devices have increased from 53 percent in August 2014 to 62 percent in February 2016. And the remaining 38 percent of click backs are coming from desktops. What does it mean for marketers? By using the easy process of deduction, digital marketers practicing social media marketing can track campaigns as dark social. By spending time and effort on Google Analytics, you will need to consider the total direct traffic and then you will have to take the deduction. By going to the bottom of your overall data, you will get the real opportunity created by dark social. And by making the deductions, you will be able to see whether your most valuable content is being shared through dark social media or not, and then you can work accordingly.  If you will have proper knowledge of which type of content is being shared on dark social then you will be able to optimize your content strategy accordingly and get expected results from your efforts. But you will need to make sure that this strategy is properly incorporated in both your dark social marketing and overall social media marketing strategy. With private becoming the new trend while sharing and with incidents making people lose trust in social networks, the current conditions are perfect for the proliferation of dark social networks. Instead of being surprised because of people flocking to dark social, you should better be prepared for it and make things work in favour of your overall marketing strategy. We have a dedicated team that consists of experienced content creators, social media strategist, social community managers will help your social profile go viral. Contact Us! ...

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The advent of online shopping has overshadowed the traditional retail experiences. Especially in the wake of the pandemic, the convenience of shopping from the comfort of our homes has made us somewhat lazier and has us relying heavily on social media marketing employed by fashion brands to stay updated with the latest trends. In response, a new paradigm has emerged within the fashion industry. Alongside established brands like Gucci, Louis Vuitton, and Prada, emerging fashion labels have recognized the importance of establishing a social media presence to cultivate a target audience and foster engagement. Undoubtedly, a compelling social media marketing strategy is imperative for fashion brands seeking success in the vast realm of social platforms. The approach may vary based on the brand and its target audience, encompassing endeavors such as showcasing new season products online, live streaming fashion weeks, and much more. It is well-established that fashion brands require a well-tailored social media strategy to capture attention in the ever-expanding landscape of social platforms. However, understanding how to promote a clothing brand on social media effectively and implementing key tactics within digital marketing strategies can be overwhelming, given the multitude of available options. Fortunately, numerous social media platforms offer specific tools and recommendations catered to clothing brands. This allows for the implementation of distinct strategies on each platform, enabling effective connections with the intended target audience.While the choice of platforms to engage with is subjective, this article will provide detailed insights into the creation of suitable content for different platforms, tailored to the unique needs of your fashion brand. Continue reading to delve into a comprehensive exploration of the social media strategies employed by fashion brands, unveiling the intricacies of this ever-evolving landscape. Why Does Your Fashion Brand Need a Social Media Strategy? The emergence of new brands on a daily basis has heightened the importance of excelling in social media marketing like never before. Establishing a strong presence on social media platforms is no longer a luxury that only some can afford. It is now a necessity for businesses across various industries. By leveraging these networks, brands can achieve various objectives, including reaching their target audience, conducting competitor analysis, enhancing brand awareness, ensuring customer satisfaction, boosting sales, and fostering a vibrant community. Gone are the days when a fashion brand could afford to ignore social media. Nowadays, a brand's absence on these platforms can be equated to non-existence and irrelevance in this age of memes and trends. Window shopping has evolved from physically browsing malls to the virtual realm of social media, where fashion enthusiasts eagerly explore and engage with brands. Social media influencers have risen to prominence as key trendsetters, capturing the attention of followers who make purchases based on their recommendations. Platforms like Instagram and Pinterest serve as virtual fashion hubs, where users eagerly consume influencer content, save outfit ideas, and make informed buying decisions. The tremendous growth of the influencer marketing industry, witnessing a remarkable 18.8% increase from $13.8 billion in 2021 to $16.4 billion in 2022, further solidifies the importance of a robust social media strategy for brands. Crafting a well-designed social media strategy has become paramount in our digital age. It is not only a means to connect with the target audience but also a powerful tool to drive revenue and elevate brand accounts. By strategically leveraging social media platforms, fashion brands can tap into the vast potential of these networks, effectively engaging with their audience and nurturing long-term brand loyalty. How to Market Your Brand in an Optimized Manner? Finalize Your Medium Facebook: Unleashing the Power of Local Promotion Facebook, the quintessential social networking site, has evolved to become business-friendly, catering to a wide range of commercial transactions.Its ability to effectively promote businesses in local communities sets it apart. By leveraging user data, Facebook delivers targeted ads based on users' preferences, liked posts, interactions, and comments. This offers a valuable opportunity for brands seeking to establish a deeper connection with their target audience and create a more comprehensive brand image. Twitter: The Realm of Word-of-Mouth Influence Twitter serves as a platform for live news, real-time updates, engaging discussions, and meme-sharing. Users flock to Twitter to discover random thoughts, insights from favorite writers, opinions of celebrities and public figures, and to connect with their social circles. In the fashion industry, commercials on Twitter are often concise, straightforward, and accompanied by visually appealing images that capture the essence of the brand. The "Twitter effect" has been observed, suggesting that microblogging word-of-mouth shared through platforms like Twitter influences consumers' post-purchase evaluations and early product adoption behaviors. Instagram: The Holy Grail of Fashion and Lifestyle When it comes to the world of fashion, Instagram reigns supreme. It has become an integral platform where fashion magic unfolds on a daily basis. Celebrities endorse renowned fashion brands through captivating posts, and viewers are enticed to explore further by expanding captions or tapping on enticing photos. Fashion brands use this opportunity to drive traffic to their Instagram pages or website landing pages, enticing visitors with discounts and attractive offers. Instagram provides diverse avenues for selling products, including single posts, sponsored ads, and engaging Instagram Stories. It is the social media platform where fashion-conscious individuals converge, scrolling through their feeds while savoring breakfast or indulging in a bit of social media exploration before bedtime. For fashion companies, Instagram represents the ideal realm for social media marketing, offering a global stage accessible anytime, anywhere. Influencer Marketing In the high fashion world, renowned brands are increasingly recognizing the profound impact of strategic PR campaigns. Far from being a mere expenditure, these campaigns serve as powerful tools to elevate branding, enhance visibility, and ultimately generate substantial financial gains. To amplify their reach and bolster sales, these esteemed fashion houses are turning to a coveted ally: influencers. Although some may raise an eyebrow, influencers have emerged as invaluable assets for fashion firms' social media marketing endeavors. Astonishingly, a staggering 49% of discerning consumers now place their trust in these influential figures for product recommendations. Through captivating video content, influencers possess the remarkable ability to sway their audience's purchasing power. From luxurious vacation escapades that exude effortless elegance, to step-by-step makeup tutorials that unveil the secrets of flawless beauty, these fashion mavens seamlessly blend styling recommendations and product evaluations. The result? A profound impact on consumer behavior, propelling fashion-forward individuals towards desired purchases and coveted fashion treasures. A truly groundbreaking example of influencer marketing brilliance unfolds when the pinnacle of luxury fashion, Prada, forges an extraordinary alliance with none other than Lil Miquela—an extraordinary American robotic persona. Conceived by the ingenious minds of Trevor McFedries and Sara DeCou in 2016, this captivating It-Girl has amassed a staggering 2.5 million devoted followers, attesting to her undeniable pull in the digital realm. In a momentous partnership, Lil Miquela assumes the reins of Prada's illustrious Instagram account, casting an enchanting spell over the virtual landscape as Milan Fashion Week unfurls its grand tapestry. Change Your Approach:Add Videos! If you wish to master the art of captivating an audience's attention, you have to understand that it rests in the seamless fusion of visual splendor and concise storytelling. The current culture of content consumption is based on mindless scrolling that plagues our social media feeds. Video reigns supreme as the medium that effortlessly captivates and enthralls. Unlike lengthy textual narratives, it possesses an inherent ease of absorption, allowing fashion brands to seize their audience's interest promptly within seconds. The key to triumph in the realm of social media lies in distilling information into bite-sized yet aesthetic snippets—sufficiently engaging to hold viewers spellbound. Relevancy is the sacred ingredient that must flavor your content. Through the power of video, your fashion brand acquires a resonant voice, empowering you to respond to the ever-evolving tapestry of breaking news, customer trends, and viral sensations. The most illustrious of brands master the art of real-time strategies, adroitly transforming themselves into a living social discourse. Elegantly intertwined with recurring hashtags that beckon to diverse customer demographics, these campaigns effortlessly spark conversations, breathing life into the very fabric of social discourse. As a fashion luminary, your aim is to ignite fervent discussions, and there is no better way to achieve this than by expertly aligning your videos with the pulse of the present. Try Your Theories Out A/B testing is a valuable research method in the fashion industry to compare different versions of content and determine audience preferences. When it comes to leveraging social media for brand promotion, A/B testing proves highly beneficial. It helps fashion brands optimize their content strategy by experimenting with variations in copy, photos, videos, headlines, and other elements that may be uncertain. By conducting A/B tests, brands can uncover the types of content that spark meaningful discussions among followers and those that fail to engage. This valuable insight allows for fine-tuning of content to align with audience preferences, fostering genuine interaction and connection. A/B testing serves as a compass, guiding fashion brands toward captivating content that drives engagement and strengthens their presence on social media platforms. Embracing this enlightening approach, brands can unleash the power of data to craft compelling narratives, cultivate loyalty, and achieve unparalleled success in the ever-evolving digital landscape. Focus on Your Branding The quest to enhance brand awareness is a common aspiration among all marketers. However, devising effective strategies to achieve this goal can be daunting. To aid you in building a robust social media brand presence, consider these tactics, business examples, and actionable steps. Gone are the days when branding solely relied on logos and colors. Today, it encompasses a holistic approach that encompasses tone, imagery, and target audience. Measuring its impact can be challenging as the success of such branding efforts is more qualitative than quantitative. Nonetheless, by refining your social media branding, you can gauge results through key indicators like engagement, mentions, and share of voice. Fashion brands can further employ strategies such as regular audience surveys to assess their brand recognition, identify target demographics effectively reached, and ascertain if the perception of their brand aligns with their desired objectives. By diligently incorporating these insights into your social media endeavors, you can gradually amplify your brand's presence in the digital sphere. Remember, it's not merely about disseminating content but also crafting a cohesive and resonant brand narrative. Through strategic branding efforts and astute analysis of engagement metrics, fashion brands can forge deeper connections, foster brand loyalty, and solidify their position in the ever-evolving landscape of social media. Track Your Results Measuring the outcomes of your social media campaigns is crucial for fashion brands. They help you design your strategy for your future ventures. Utilizing the analytics tools provided by social media platforms allows you to assess the performance of your posts and videos. Additionally, leveraging tools like Google Analytics helps track website traffic from direct clicks on social media posts. By analyzing these metrics, you can gauge the effectiveness of your campaigns in driving engagement and increasing website visits. Furthermore, analytics provide insights into the popularity and effectiveness of different versions of ads or posts, enabling you to refine your strategies and focus on content that resonates with your audience, driving sales and brand growth. For fashion brands, investing in social media marketing is of great importance, as it serves as an ideal channel to amplify brand awareness among the target audience. While building a brand reputation on social media requires time and patience, employing the aforementioned tactics sets you on the right path toward developing a strong online brand presence. Remember, success in social media branding is an ongoing journey that requires continuous monitoring, analysis, and adaptation. By staying attuned to analytics and employing effective strategies, fashion brands can cultivate a compelling online brand identity and establish a lasting connection with their audience. In Conclusion The world of fashion and social media is that of vibrancy and superficiality. What you see is what you buy, hence, making what you portray yourself and your brand to be very significant in the consumer’s perception. It becomes imperative to measure the outcomes of social media campaigns, leveraging powerful analytics tools to gain invaluable insights. By delving into the wealth of data provided by social media platforms and tools like Google Analytics, you can unravel the performance of their posts, videos, and ads. This knowledge empowers them to refine their strategies, optimize content, and drive engagement while keeping a keen eye on the ultimate goal—increasing sales and brand growth. Remember, your social media journey is not limited to one campaign or one moment. It is an ongoing process of honing your brand identity, nurturing connections, and sparking conversations that resonate with your audience. With each step, you can craft an authentic and captivating brand narrative that stands out amidst the digital noise. As you begin to embrace newer possibilities, let Saffron Edge be your trusted partner on this exhilarating journey. Our team of experts is ready to guide you through the ever-changing social media landscape, ensuring your brand shines the brightest, and captures the hearts of your audience. If you are ready to take your fashion brand to new heights, contact us today. ...

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