Healthcare Marketing Strategy - A Comprehensive Guide

As per the survey published by ABA, 76% of their respondents who run a legal firm said that they engage with online communities and social media platforms to boost their online presence. Among all marketing channels, social media is the one that has been able to garner a lot of popularity as several big brands have been utilizing its capabilities to boost customer reach and engagement. A huge misconception about social media as a marketing channel is that it can be only beneficial for consumer brands and businesses, mainly eCommerce brands. But this isn’t true. Even independent attorneys and law firms can use social media platforms to boost their business growth. Many say that social media is an integral part of their legal marketing strategy. According to another report published by ABA in 2020 , across all marketing channels, 42% of the respondents rely on LinkedIn, 41% on Email, 33% on Facebook, and 21% on print media. You might have noticed how legal firms and lawyers are making use of their social media platforms to market their legal businesses . There is a reason behind that. What? Social media is a great platform that can be used to boost online presence. As per the statistics published by Hootsuite in “Digital 2020”, social media has 3.8 billion active users, which’s a massive audience. This makes it a great platform for marketing. Well, there are several other benefits for a legal firm when it comes to social media as a marketing channel. Improves Brand Awareness The usage of social media platforms among consumers has increased exponentially. Maintaining a powerful presence over your social media handles can help your legal firm in delivering the right message to your target audiences.In 2021, social media platforms saw a 13% hike in the number of new users as compared to the previous year, boasting a total of 4.2 Billion users.As per the survey made by Thomson Reuters, almost 54% of the consumers said that they would hire an attorney that has an active presence on social media. It might be quite obvious as of now, as to why you should use social media as a marketing channel for your legal firm. Connects Your Business To Your Prospects A survey published by ABA in 2018 said that almost 35% of lawyers used their social media accounts to attract high intent clients. Therefore, the law firms that invest their time and effort in building their social media presence have an upper edge over their competitors as they are more like to attract new prospects easily.?? Stay Connected With Your Target Audience You might think that social media users would only prefer interacting with their friends or family members but there they love to engage with different types of brands and businesses over the internet too.This makes social media a golden opportunity for a legal firm, You can use your social media account to answer their queries or to educate them regarding an ongoing legal topic.Consumers over the internet love to know more about things that make them curious, so you can use your social media account to publish content related to their interests.?? Gain Trust Of Your Prospects, Gain Authority Legal issues and services are something that most average citizens struggle with. Many of them are clueless or uninformed regarding the functioning of such legal procedures. Such people are often looking for answers to their queries.It doesn’t matter if the prospects aren’t giving you a call, make sure you offer them some valuable information or detail so that you can induce trust among them. This can help you in gaining more potential leads and clients as you get a chance to prove your brand’s credibility. Get Maximum Results Out Of Your SEO Efforts Although, it is believed that Social media websites don’t have a direct impact on your website’s search rankings and SERP position but there are several organizations that have claimed that it may affect the search engine algorithm.We have often seen that even Google Search results show Facebook, YouTube, and Twitter links on the search query result page. Therefore, we find a strong relationship between your Tips To Enhance Your Legal Firm’s Social Media Strategy Pay Attention To Audience Feedback and Reviews Give close attention to what people are saying about your legal firm . You must check the kind of reviews you have been receiving on Google, Facebook, LinkedIn, Twitter, etc. Before publishing anything look at the kind of demands or queries your customers have. This would help you in gathering valuable audience feedback and will also help you in knowing the demands of your prospects. Choose The Best Social Media Channel For Your Law Firm While there are a dozen of social media websites over the internet, the best is the one that suits your type of law practice. The audience on LinkedIn is way professional and mature than the audience on Facebook. Therefore, your content has to be optimized as per the requirements or aesthetic of the platform. You can create a list of rich keywords that rank well for your law firm’s website. Based on your keyword list you can figure out what are the trending topics on each of your social media platforms. Craft and design your content with reference to it. This is a great way to engage and attract your audiences in trending conversations. Be Consistent With Your Content If a potential client is browsing through your website and it shows them some old or outdated content then they’ll be the first one to leave your website. To drive a constant stream of traffic you must stay updated with the latest industry trends and make sure to provide relevant information or content to your visitors. This enhances your credibility before your potential customers and makes your firm appear relevant to them. Get Instant Exposure With Paid Ads One of the top benefits of having your legal firm on social networking websites is that it lets you run paid ads that can bring instant exposure to your business. Social Media users provide tons of information and data to such platforms, based on their activities, likes, tastes, and preferences, the algorithm captures their data.This data can be utilized once you start investing in paid ad campaigns for your law firm. Running paid ads is a direct way to put your brand in front of your target audiences. Optimize your messaging as per the insights provided by these social media platforms to convert individuals into customers of your legal firm. Publish Video Content It’s high time you get a YouTube Account for your law firm. You can use your YouTube page to publish informational videos that can be consumed by your target audiences, it can also encourage them to reshare the videos that would allow you to attract more audiences to your website or YouTube Channel. Use your Video content as a FAQ page, answer their questions and address their concerns. Publishing videos based on topics related to keywords can help you in boosting your website’s ranking on SERPs as well. Give Your Content A Personal Touch Social media is not just about selling your brand, it’s also about narrating your brand’s story. Use the platform to post about your upcoming ventures, services, events, conferences, or even occasions like birthdays/anniversaries.Post pictures of your advocates and staff, give your profile a humanized touch so that your clients feel connected with you. Your social media account can also be a medium through which you can portray your work ethics, culture, and company values. Social Media Marketing can help your business to convey its message to its audience, it can be a powerful marketing channel for your law firm that can allow you to stand apart from the crowd. A great online presence can help your business to appear authentic, attractive, and reliable to your target audiences which enhances your opportunities to convert potential customers or visitors into high-value customers. You must use your social media platforms to deliver your firm’s vision and voice. Utilize the power of social media to build trust among your customers, take care of reviews and feedbacks that you receive on these platforms and make sure you resolve them to deliver an excellent client service. ...

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The world of ecommerce is a dynamic one that is constantly undergoing change, and this is why entrepreneurs often find themselves in perpetual pursuit of growth. Launching an online store, marketing products, and making consistent sales are critical milestones that lay the foundation for success. However, many business owners encounter a puzzling challenge along the way: their revenue starts to stagnate, seemingly trapped at a low average order value (AOV). As an ecommerce entrepreneur, witnessing your store on the precipice of plateauing can be disheartening. While increasing website traffic seems like an obvious solution, it often translates into more work, higher costs, and an unsustainable acquisition treadmill. Fortunately, there is a strategic remedy that offers immense potential: optimizing and elevating your average order value. By encouraging customers to purchase more items or invest in higher-priced products, you can break free from the shackles of stagnant revenue and ignite sustainable growth. In this article, we will delve into the concept of average order value, explore its significance for your business, and uncover practical strategies to measure and enhance this crucial metric. Unlocking the power of average order value not only bolsters your revenue but also fosters customer loyalty, increases profitability, and enables your business to thrive in an increasingly competitive ecommerce landscape. So, let us embark on this journey to uncover the secrets of maximizing average order value and unlock the full potential of your ecommerce business. Are you ready to take your online store to new heights? Let's dive in! What is AOV? The average order value (AOV) refers to the average amount of money customers spend per transaction at your store. It can be calculated by dividing the total revenue by the number of orders, resulting in the average order value. For instance, if your store generated $1,700 in total revenue from 100 orders, the AOV would be $17. This means that, on average, customers spend $17 per purchase at your store. Shopify provides customer reports that automatically calculate this metric, or you can utilize various apps available in the Shopify App Store. Two other important metrics to consider are average basket value and customer lifetime value. Average basket value indicates the average number of items sold per transaction, while customer lifetime value measures the total worth of a customer throughout their entire relationship with your business. Monitoring customer lifetime value is crucial for customer retention. To boost your average order value, you'll need to encourage customers to add more items or higher-priced items to their shopping carts. In the following sections, I will present five practical strategies that can help you increase the average order value of your store and encourage customers to make larger purchases at checkout. How to Calculate AOV? To calculate the Average Order Value (AOV), you can follow these steps: Determine the time period: Decide on the specific time period for which you want to calculate the AOV, such as a month, quarter, or year. Collect the necessary data: Gather the total revenue generated during the chosen time period and the number of orders placed within that same period. Calculate the AOV: Divide the total revenue by the number of orders to calculate the AOV using the formula:Average Order Value = Total Revenue / Number of Orders For example, if your total revenue is $10,000 and you had 500 orders, the calculation would be: Average Order Value = $10,000 / 500 = $20 Therefore, the AOV in this case would be $20. Remember that the AOV provides insight into the average amount spent per transaction by customers at your store. It can be a useful metric for evaluating customer behavior and identifying opportunities to increase revenue. Tips to Increase Your AOV Product Recommendations: Product recommendations are a powerful way to increase AOV by suggesting additional products that customers may be interested in. For example, on a fashion and apparel website, you can use phrases like "Complete the look" to showcase accessories or complementary items that go well with the main product. Websites like Zaful effectively display products that other users have viewed, incorporating social proof to encourage customers to explore more options. Upsell or Cross-sell Complementary Products: Upselling involves recommending higher-priced or upgraded versions of the product the customer is considering. Cross-selling, on the other hand, suggests complementary products that enhance the customer's purchase. For instance, if a customer is buying a laptop, you can recommend a mouse or laptop bag as a cross-sell item. Colorado Crafted uses a cross-sell tactic on their checkout page, offering customers the option to add a Colorado Water Bottle and increase their order value. Set Order Minimums for a Discount: By setting order minimums, you can incentivize customers to increase their cart value to qualify for a discount or free shipping. United By Blue, for example, offers free shipping for orders over $100. This strategy encourages customers to add more items to their cart to meet the threshold and take advantage of the offer. Using a promotion bar on your website can effectively communicate the minimum order incentive. Set Up a Customer Loyalty Program: Implementing a customer loyalty program is an effective way to increase AOV and encourage repeat purchases. Rewards or loyalty programs provide incentives for customers to engage with your brand and earn benefits. Nordstrom's loyalty program, The Nordy Club, rewards big spenders, offering incentives such as exclusive discounts and early access to sales. By providing points-based systems or tiered rewards, you can motivate customers to spend more to earn additional benefits. Bundle Products or Create Packages: Product bundling involves combining multiple items together at a discounted price compared to purchasing them individually. This approach increases the perceived value for customers and encourages them to make a larger purchase. For example, BioLite bundles their camping stove with accessories, providing customers with a complete cooking solution. Offering customizable bundles, like allowing customers to build their own first aid kit or gift box, also increases AOV by empowering customers to choose additional items they desire. Optimising the Checkout Flow: Implementing cross-selling and upselling strategies in the last step of the checkout flow is a highly effective way to increase AOV. This is typically done by suggesting additional products that complement or enhance the customer's purchase. For instance, Weezie Towels cross-sells a pair of towels during the final checkout step, offering customers the opportunity to add an extra item to their order. Primally Pure Skincare takes a similar approach by presenting various upsell products based on what customers have already added to their cart. These strategies leverage the customer's intent to purchase and encourage them to consider adding more items, resulting in a higher AOV. Smart Cart: Promoting additional products through cross-sells and upsells in the cart is an effective method to increase AOV. Brands employ different approaches to present these opportunities. Parachute Home utilizes a side-cart upsell to showcase complementary products or even collect donations for charity. Black Rifle Coffee strategically offers recommended products, texture options, and additional upsells directly in the cart, making it easy for customers to add more items to their purchase. Draper James provides a simple upsell option for gift wrapping, while Margaux offers cross-sell products positioned below the cart. By strategically placing these options and showcasing relevant products, brands can entice customers to make additional purchases, thereby increasing AOV. Optimize Your Free Shipping Threshold: Optimizing your free shipping threshold is an effective way to encourage customers to increase their cart value. When customers see that they are close to qualifying for free shipping, it motivates them to add more items to their cart in order to meet the threshold. Homesick Candles, for example, displays a banner indicating the remaining amount needed to qualify for free shipping, providing a visual reminder and incentive for customers to add more products. By setting the threshold slightly above your average order value, you create a sense of attainability and encourage customers to add just a bit more to their order to enjoy free shipping. This strategy not only boosts AOV but also enhances the overall customer experience. Upsell & Cross-sell on the Thank You Page: After customers have completed their purchase, the thank you page offers another opportunity to increase AOV through upselling and cross-selling. Using tools like CartHook or Bold Checkout, you can present one-click upsells and cross-sells to customers who have already purchased. This presents an advantageous situation as customers are in a buying mindset and may be more receptive to additional offers. The key is to promote products that are easy to add without much consideration, allowing customers to make quick purchase decisions. This strategy capitalizes on the customer's existing purchase and maximizes the revenue potential from each transaction. In Conclusion Implementing strategies to increase average order value (AOV) can have a significant impact on your revenue. However, it's crucial to implement these strategies properly and in a way that aligns with your brand's image and user experience. Avoid using unexpected pop-ups, elements that deviate from your brand guidelines, or anything that disrupts the user experience negatively. The examples we've shared above demonstrate effective implementations that enhance the customer journey without being intrusive. Remember that optimizing your store for a higher AOV is equally important as optimizing for conversions. Bundles, selling larger quantities, cart cross-sells, checkout upsells, optimizing shipping thresholds, and post-purchase upsells are all effective ways to boost AOV. Start by implementing one strategy and test different products at various price points to find what works best for your business. If you need assistance optimizing your e-commerce store and implementing strategies to increase AOV, consider contacting Saffron Edge. Their team of experts can provide guidance and support to help you achieve your revenue goals. Take the next step towards increasing your AOV and driving higher revenues with Saffron Edge today! ...

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Return on Advertising Spend, or ROAS, is a crucial metric for any business looking to measure the effectiveness of its advertising efforts. In simple terms, ROAS is a ratio that compares the revenue generated from an advertising campaign to the cost of that campaign. ROAS is used to determine whether an advertising campaign is profitable or not, and to optimize future ad spend. Understanding ROAS is essential for businesses looking to make data-driven decisions when it comes to their advertising strategy, especially when working with an AdWords management company. By analyzing the ROAS of different campaigns managed by an AdWords management company, businesses can identify which campaigns are performing well and which ones are not. This information can be used to make adjustments to campaigns to improve their ROAS and to allocate ad spend more effectively with the help of the AdWords management company. In this article, we will explore ROAS in more detail, including how it is calculated, why it is important, and how businesses can use it to optimize their advertising campaigns. What is ROAS? ROAS is a metric used in digital advertising to measure the effectiveness of your ad campaigns. It shows you how much revenue you're earning for each dollar you spend on advertising. This metric is especially useful for businesses that rely on digital advertising to drive their revenue. ROAS is similar to return on investment (ROI), but it focuses specifically on your advertising spend. ROI, on the other hand, takes into account all of your business expenses, including things like salaries, rent, and equipment costs. To calculate ROAS, you simply divide the revenue earned from your advertising by the cost of your advertising. This gives you a ratio that represents the amount of revenue you're generating for each dollar you spend on advertising. Let’s break it down with an example, say you spent $1,000 on a Google Ads campaign and earned $5,000 in revenue from that campaign. Your ROAS would be 5. In other words, for every dollar you spent on advertising, you earned $5 in revenue. It's important to note that ROAS should not be the only metric you use to evaluate the success of your advertising campaigns. While a high ROAS indicates that your advertising is generating revenue, it doesn't tell you anything about your profit margins or overall profitability. ROAS is a valuable metric for businesses that want to optimize their advertising performance and maximize their return on investment. By tracking your ROAS and other important metrics, you can make data-driven decisions about how to allocate your advertising budget and improve your overall marketing strategy. Why does calculating return on ad spend matter? Tracking ROAS is crucial for optimizing your ad campaigns and ensuring that you're getting the most out of your advertising budget. By measuring the revenue generated by your advertising spend, you can make data-driven decisions about which campaigns and strategies are most effective and where to allocate your budget in the future. ROAS is also important because it allows you to see the bigger picture of your advertising efforts. While metrics like click-through rate and conversion rate can give you an idea of how users are interacting with your ads, they don't tell you anything about the revenue generated by those interactions. By tracking ROAS, you can see the direct impact of your ad campaigns on your bottom line. Additionally, ROAS can help you identify areas for improvement in your ad campaigns. If you notice that certain campaigns or keywords have a low ROAS, it may be a sign that those campaigns are not resonating with your target audience. You can use this information to refine your targeting, messaging, and ad creative to generate more revenue from your campaigns. Overall, calculating ROAS matters because it provides a clear and measurable way to evaluate the success of your advertising efforts. By tracking ROAS and other important metrics, you can make data-driven decisions about where to allocate your advertising budget and how to optimize your campaigns for maximum revenue generation. Tips to Increase Your ROAS We have discussed why your ROAS matters extensively. Let's explore some ways to improve your returns. 1. Are you tracking it properly? Before you go ahead and stop a campaign that may have great potential, know that accuracy is key. If your tracking is even slightly off, your reported metrics could be misleading, and you could end up making decisions based on false information. You would not want to be the person who puts all their eggs in one basket, only to realize the basket has a few holes in it. So, take the time to review your tracking and make sure you're getting reliable data. Are you considering your ad costing? Have you included your offline sales and indirect revenue? What model of Google Ads attribution model are you utilising? All these questions add up to the quality of your data. Moreover, understand that accuracy isn't just about avoiding mistakes. It's about finding opportunities for improvement. When you review the accuracy of your tracking, you might uncover some areas where you could be getting even better results. 2. How much are your ads costing you? No one likes overspending. By lowering your campaign cost, you can not only save money, but you can also optimize your budget for better performance. It's like getting two birds with one stone, or shall we say two conversions with one ad? It's all about finding that sweet spot where you're getting the best possible results for the lowest possible cost. Here are a few tips to get you started: 1. Optimize your targeting: Make sure you're targeting the right audience with your ads. The more targeted your ads are, the more likely you are to get conversions at a lower cost. 2. Refine your messaging: Make sure your ad messaging is clear, concise, and compelling. The more effective your messaging is, the more likely you are to get clicks and conversions, which can help lower your overall cost. 3. Focus on the quality score: Most ad platforms use a quality score to determine the relevance and quality of your ads. The higher your quality score, the lower your cost per click (CPC) will be. To improve your quality score, focus on ad relevance, landing page experience, and expected click-through rate. 4. Remember to use negative keywords: The average Google Ads account wastes 76% of its allocated budget in targeting the incorrect keywords, so it's important to ensure that your negative keywords list is spot on. Negative keywords are words or phrases that you don't want your ads to show up for, and by using them, you can avoid wasting ad spend on irrelevant or low-converting searches. Use keyword research tools to identify negative keywords that are likely to trigger your ads but aren't relevant to your product or service. By doing so, you can ensure that your ads are only shown to users who are more likely to convert, which can help increase your ROAS while keeping your campaign costs under control. 5. Reduction of labour cost: Consider managing your resources better and more efficiently. See what works better for you, an in-house team or outsourcing the work. 3. Are you getting your money’s worth? It is important to analyse costs at all stages of a process when it comes to digital strategy. You need to maximise the revenue generation from your ads, and there are a few approaches to achieve this; One way to do this is by continuously refining your keyword strategy. By analyzing your keyword performance, you can identify high-performing keywords and eliminate low-performing ones. This will help you to better target your ads to the most relevant audience and generate more revenue from each click. Additionally, using automated bidding tools can help you to maximize revenue by adjusting your bids in real time based on performance data. By automating your bidding, you can ensure that your ads are showing to the most relevant audience and generating the highest possible revenue, without wasting ad spend on low-performing clicks. By staying on top of keyword refinement and using automated bidding, you can maximize your ad revenue and boost your overall ROAS. 4. Have you checked other avenues? Consider analysing other factors that affect your ROAS other than ads. There are several indirect factors that impact revenue generation. Maybe while your sales are good, ROAS is still sub-par because the product is not priced properly. Or perhaps if the CTR is great and the ROAS is still dwindling, consider the following possibilities; The ad copy is not capturing the essence properly The landing page is not up to the mark in terms of design (unstructured CTAs or copies) The checkout process is too tedious The product is expensive and doesn’t justify the cost These are just some of the many possibilities that affect your ROAS. Outline all possibilities to come up with a strategy that will help you achieve your goals the best. In Conclusion To get a more complete picture of your advertising performance, you should also track metrics like cost per acquisition (CPA) and customer lifetime value (CLV), along with return on ad spend (ROAS). These metrics can help you understand how much it's costing you to acquire new customers, how much those customers are worth over their lifetime, and how much revenue you're earning for each dollar you spend on advertising. In case you feel overwhelmed or simply desire better returns, reach out to Saffron Edge. We are a digital marketing agency that has the solutions to all of your digital dilemmas. Contact us today! ...

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