How Can You Humanize The Process Of Marketing Automation?
Sep 07, 2021
10 min read
In a world where businesses take every possible step to make the most with the help of technology, Marketing Automation proves to be a significant game-changer. Marketing Automation is a software technology that automates your firm’s marketing’s repetitive tasks requiring less human supervision to expound the concept. With the growing need to go the extra mile for customer satisfaction and a pleasing experience, business firms across the globe are searching for methods that allow them to become dynamic and efficient in anticipating what customers want and fulfill those things via technology.
Although a few marketing tasks, which are often too easy to be automated and repetitive, are taken charge of by Marketing Automation, there are still some ways your business can add a human touch to create more leads. According to a study, the global valuation of Marketing Automation software was scorching high USD 4.06 billion in 2019.
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Not only that, with more and more businesses investing in MA technology, the concept is expected to increase its worth in the coming years significantly. That said, it becomes a responsibility for companies worldwide to undertake marketing automation, a severe and beneficial advancement to tap on their customers. The primitive reason to avail your business with the profitable marketing automation system is the benefits that it provides your business-
- Efficient and targeted marketing,
- Increase in lead generation rates and tapping on quality leads,
- It allows your marketing experts to create creative marketing campaigns instead of stressing mundane and repetitive tasks.
5 Ways To Make Marketing Automation Technology More Human!
Before we dive into the concept of humanizing the Marketing Automation system, your business must realize why it is essential. It may strike your mind that marketing automation defines itself as the technology that allows the software to take charge of some marketing tasks requiring less human effort. However, with the increasing need for personalized communication, involving human touch in marketing automation technology is suggested to target your prospect empathetically.
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Below are some ways in which your business can catch up with adding a human touch in your marketing campaigns, with the help of practical marketing automation tools -
1. Nurture Your Leads
One of the primary ways to humanize your marketing automation approach is to understand and nurture the prospect leads, build a personalized connection with them to seek information about their expectations from your brand and the products/services you offer. There are always debates between quantity vs. quality in marketing. Since automation usually means tapping into the quantitative aspects, it is necessary to look after your generated leads to ensure acceptable quality.
Nurturing your leads refers to staying in one place and not focussing on the number of leads, but harvesting the existing leads with active listening and extensive understanding of their reviews about you. Nurturing may require an excess of time and effort, but gaining the customer’s trust helps your business add the worthiness to its name.
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2. Empathize As Much As Possible
Envisioning yourself in the customer’s shoes gives you an idea of its purchasing needs, brand expectations, and purchase behavior. If you want to connect with your customers, your business must use empathy to communicate. If customers are unsatisfied with the services, tap on their minds and aim at connecting at a personal level.
Satisfying customer experience should be your business’ ultimate objective and knowing when to empathize and under what circumstances can boost the efficiency of marketing automation’s system. Empathy also enables your business to positively affect each customer across multiple platforms by building a one-on-one understanding to realize things they care about in a product or a service.
3. Relate To Your Customer
Another way of humanizing the marketing automation process is to be rational in your marketing actions so the customers can consider your business as an identity and not a software system. Including real names in your marketing automation strategies makes it convenient for a customer to believe in your brand. For instance, when you deploy marketing automation to render email targeting, the content of the email should sound relatable to the customer to obtain a deeper connection. Using first names in addressing the customer often works well in these situations.
Making your emails and communication trail engaging and need-specific helps you add an authentic tone to your business, thus proclaiming it as a genuine brand rather than an automated process.
4. Customer Engagement
Humanizing your marketing campaigns requires your business to enhance and boost customer engagement via the emails you send. Since automation does most of the tasks, you must act upon the purchase journey of a customer. The word ‘engagement’ usually refers to a constant conversation. As marketing automation aims at targeting your customers consistently, it becomes beneficial for your business to invest much time and effort in providing that humanness via customer satisfaction.
In addition, you can create customer loyalty by focussing on customer engagement practices on various channels via customized content. And the more you communicate with your customers, the more reviews you can obtain from them, thus getting opportunities to work on and go the extra mile for your loyal customers.
5. Segment Your Customer Base
Last but not least, to bring personalization in your marketing automation, consider segregating your customers into small segments and target each with relevant communication. Broadcasting your marketing content on large groups of customers sometimes fail as they have different demographics.
Therefore, your business can segment a batch of customers to create content that triggers the relevant customers. According to a study, marketing automation requires a business to consider segmentation to intend communication to the right audience. Incorporating customer-specific information into your automated emails helps create a credible business impression.
Is your business thinking of integrating marketing automation in its campaigns? Saffron Edge allows your business to tap on the latest automation technologies to boost your marketing department and present your organization as a relevant search for your prospective customers. With our expert guidance on digitizing your marketing campaigns, we aim at advancing your business towards a digital transformation! To know more, contact our team today and take a step forward towards marketing automation!
Top Seven Benefits Of Using Twitter As A Tool To Drive Traffic In 2021
Currently,Twitter is ranked at the 6th positionamong the most popular apps in the world. Twitter receives a massive amount of engagement, it receives almost500 million tweets per day!Digital marketers believe Twitter is a great place to build a community of customers and an excellent social media platform to market products. --> Source:Pexels--> Twitter advertising revenue went up to $899 million in the first quarter of 2021. That means it saw an enormous 32% hike in advertising revenue when compared to the previous year.According to Statista, as of April 2021, Twitter had 199 million daily active users. As per the statistics released by Twitter in the first quarter of 2021, the totalTwitter ad engagements also went up by 11% within a year.Hence, it is quite obvious why brands and businesses are so keen to market their products on this specific social media website. Here are some of the key benefits of using Twitter as a tool for marketing and driving traffic in 2021. 1. Connect directly via direct messaging Just like several other social media platforms, even Twitter has the provision of reaching out to accounts via private conversations. Two users can hold private discussions over Twitter like any other social media app. The only requirement to enable dialogue between two accounts is that they must follow each other. Due to this feature, marketers felt Twitter isn’t a great place to come in touch with celebrities or influencers. However, they think it’s a perfect place to engage customers and provide them with an authentic and personalized experience. Source:Pexels 2. Use engagement tags. The best way to deliver your tweets to a particular customer or an individual user on Twitter is by using the “@” feature. In this way, your tweet reaches directly to the recipient. Many businesses use the features to quote another brand, artist, influencer, etc., during a collaboration. Another great advantage of the “@” feature is that it allows users to receive tweets from people they might not even follow. The branched algorithm of Twitter enables users to witness tweets from multiple other users depending upon how their followers engage with other accounts. The network algorithm also allows the user to see similar types of content that they usually engage with. With such a feature, you can club your Twitter marketing services and end up getting a tremendous amount of engagement and reach. 3. You Can Post Multiple Times A Day! Unlike other social media platforms, Twitter is pretty friendly with brands and businesses posting a thread of tweets. Almost every Twitter Marketing Service Agency will recommend you to post fifteen tweets a day. Such freedom over the number of posts isn’t there on Instagram or Facebook. Since tweets feature for a short interval, Twitter’s algorithm is fine with multiple tweets. It keeps the continuous feed engaging and allows you to send regular updates. In this way, your brand or business can stay relevant among the audiences. Marketers that provide Twitter Marketing Services use this feature as an opportunity to create a mixed variety of content. The most successful Twitter marketers use Tweets to educate audiences about a specific product or service; they post images, polls, QnAs, etc., that keeps the consumers engaged. 4. Develop A Consistent Brand Voice With a flexible posting schedule, Twitter is a social media platform that can help your brand build its voice and personality. The tonality and texture of your tweets depend upon the kind of brand or business you own. The brands that sell pop-culture merchandise will have a sassy, more casual tone, whereas firms that deal with stocks or bonds shall use a more informative and formal style. Several fast-food companies have done campaigns that attract the youth; they talk about music, lifestyle, and more pop-culture stuff. Many media entertainment or production houses use a sarcastic tone to keep their audiences engaged daily. Humor is one of the most popular elements that businesses use to keep their audience hooked. With a consistent and unique brand voice, you can interact with potential customers who share your existing clients’ same interests. However, as a public brand or business, you must take care of old and problematic tweets as they can cause some severe backlash. Otherwise, you can use Twitter to display the kind of energy your brand radiates. 5. Twitter Advertising Is Cost-Effective So many companies are now looking for Twitter marketing services because advertising via Twitter is cheaper and more effective than many social media platforms. Most ads on Twitter cost a business something over a dollar! However, Twitter provides excellent scope for optimization. A Twitter Marketing Service Agency can help you create campaignsthat can maximize the impact of your ad. For that, you need to hire a team or a marketer who knows how to spend wisely and uses data-driven strategies to target your ads. You can perform A/B testing with your campaigns and customize them as per your preference. When it comes to optimization, Twitter is incredibly user-friendly! Source:Pexels 6. Influencer Marketing In today’s modern world, no one can underestimate the power of influencer marketing. Celebrities on Twitter are known for their trendy tweets, and they have a lot of engagement. Many marketers have created phenomenal influencer Marketing campaigns that have yielded a higher return on ad spend. However, there are too many influencers on Instagram, due to which there are too many products! Hence, you need to have a much fresher approach to influencer Marketing as Twitter has an enormous amount of potential to scale businesses. Twitter is also famous for having a high-purchase intent audience. Therefore, when consumers come across their favorite celebrity and an advertised product, they are more likely to purchase it. 7. Twitter Can Help You Drive Traffic To Your Website Nowadays, social media platforms act as a homepage for businesses. As we discussed above, Twitter is the perfect place to develop a unique voice for your brand. Many users visit and follow the Twitter accounts of their favorite brand. If they get to see a well-optimized Twitter profile of the brand, they are more likely to become your brand advocates. Many brands and businesses use Twitter as a medium to send traffic to their website. They also link their Twitter accounts on their website. In this way, when a consumer visits a website and finds a Twitter handle, they quickly check that out. If the brand can maintain a consistent identity across all channels, it helps them create their unique brand voice. Now you know the reason behind Twitter Marketing Services being so popular. If customers get to a well-optimized Twitter account, they are more likely to become your brand advocates. Due to this reason, several brands and businesses rely on Twitter Marketing. Twitter also provides some fantastic metrics and native analytics within the platform, such as demographics, lifestyle, behavior, and mobile footprint. These metrics are pretty helpful to know if your marketer is planning to launch a campaign. ...
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What is a Marketing Automation Manager?
Marketing automation involves using software to streamline customer communication. This can help organizations save time and maintain brand visibility, even in a competitive market. This is where the Marketing Automation Manager comes into play. This role is essential for connecting technology with marketing strategy to ensure that businesses reach their target audiences in a personalized and scalable manner. Automating your company's marketing is essential for growth. It enables sales reps to concentrate on selling rather than sending follow-up emails and frees up a recruiter's time. Overall, automating marketing efforts can optimize workflows and expand your outreach. What is a Marketing Automation Manager? A Marketing Automation Manager oversees implementing, managing, and optimizing an organization's marketing automation tools and strategies. Their role revolves around utilizing technology to streamline marketing processes, enhance lead generation and nurturing, and boost overall marketing effectiveness. Responsibilities typically include designing and executing automated marketing campaigns through marketing automation platforms, developing lead nurturing strategies to guide leads through the sales funnel, and analyzing campaign performance to refine strategy for better outcomes. Collaborating closely with marketing and sales teams is essential to align marketing automation efforts with overarching business objectives by providing the best marketing automation services . Additionally, tasks may involve managing customer segmentation and personalization initiatives, integrating marketing automation systems with other tools like CRM platforms, and upholding data quality within the system. What is the Role of a Marketing Automation Manager? A Marketing Automation Manager coordinates and manages a company’s marketing automation systems. By automating these processes, businesses can ensure that they stay top of mind with their customers, even when numerous other demands are on their attention. Certainly! Let's expand on the responsibilities of a Marketing Automation Manager: Designing and Implementing Automated Marketing Campaigns Creating workflows and automation sequences to engage leads and customers at different customer journey stages. Setting up trigger-based campaigns to deliver personalized content based on user interactions or behaviors. A/B testing different elements of automated campaigns to optimize performance. Developing and Managing Lead Nurturing Strategies Developing lead scoring models to prioritize and qualify leads for sales teams. Implementing drip campaigns to educate, engage, and convert leads into customers. Continuously refining lead nurturing strategies based on data and feedback. Analyzing Campaign Performance Monitoring key performance metrics (e.g., open rates, click-through rates, conversion rates) to assess the effectiveness of campaigns. Using data analytics and reporting tools to track ROI and make data-driven decisions. Conducting A/B testing and experiments to identify what works best for different segments. Collaborating with Marketing and Sales Teams Aligning marketing automation efforts with overall marketing and sales strategies. Working closely with the sales team to ensure smooth lead handoff and alignment on lead qualification criteria. Providing insights and recommendations to improve lead generation and conversion rates. Managing Customer Segmentation and Personalization Segmenting the audience based on demographics, behaviors, and interests to deliver targeted and personalized content. Implementing dynamic content and personalization tactics to enhance the user experience. Using marketing automation tools to automate personalized communications at scale. Integrating Marketing Automation with Other Systems Integrating marketing automation platforms with CRM systems, email service providers, and other tools to streamline data flow and processes. Ensuring data consistency and accuracy across integrated systems. Leveraging APIs and automation features to create seamless workflows between different tools. Monitoring and Maintaining Data Quality Regularly audit and clean up contact lists to ensure data hygiene. Implementing data governance practices to maintain data accuracy and compliance with regulations. Troubleshooting data integration issues and ensuring data integrity within the marketing automation system. Staying Current on Industry Trends and Best Practices Keeping up with the latest trends, technologies, and best practices in marketing automation. Attending industry conferences, webinars, and training sessions to enhance skills and knowledge. Continuously experimenting with new features and strategies to stay ahead of the competition. By effectively fulfilling these responsibilities, a Marketing Automation Manager can drive targeted engagement, nurture leads, optimize conversions, and ultimately contribute to the overall success of an organization's marketing efforts. Want to reduce your CAC to half? Book a strategy call Skills All Marketing Automation Managers Need A Marketing Automation Manager must clearly understand the business’s goals and how automation can help achieve them. Here are some of the key skills that are essential for anyone in this position: Strategic Vision A Marketing Automation Manager must clearly understand the business’s goals and how automation can help achieve them. This requires seeing the big picture and developing strategies that align marketing efforts with overall business objectives. They must also anticipate trends, adapt to market changes, and constantly innovate to stay ahead of the competition. Creativity While much of the work involves technical tasks, creativity is still crucial. Marketing Automation Managers must be creative to create the right messages that appeal to the target markets. They often collaborate with designers and copywriters to create campaigns that are not only automated but also engaging and personalized. This creative flair ensures marketing efforts stand out in a crowded digital landscape. Technical Proficiency Technical knowledge is important when handling the various tools and platforms used in marketing automation. This includes understanding how to set up and manage automated workflows , integrate different systems (such as CRM and email marketing automation platforms), and analyze data to measure campaign success. A Marketing Automation Manager should be comfortable working with various technologies, from content management systems to analytics platforms. Analytical Skills Other essential skills include analyzing data and deriving actionable insights. Marketing Automation Managers must regularly review campaign performance, identify trends, and adjust strategies accordingly. This requires a deep understanding of conversion rates, customer engagement levels, and ROI. They can make necessary changes that optimize marketing efforts and drive business growth by being data-driven. Collaboration and Communication Given the role's cross-functional nature, Marketing Automation Managers need strong collaboration skills. They work closely with various teams, including sales, IT, and creative departments, to ensure that automation strategies align with broader company goals. Effective communication is key to managing these relationships and ensuring everyone is on the same page. Additional Role Responsibilities and Skills Needed The Marketing Automation Manager role is crucial in assisting companies in acquiring a more profound comprehension of potential clients' behaviors, thoughts, actions, and content interests. Beyond the core skills mentioned above, a Marketing Automation Manager often has additional responsibilities that require a broader skill set. These include: Having business acumen to develop marketing strategies. Understanding consumer psychology and behavior. Possessing strong collaboration skills to work with different departments. Demonstrating project management skills to improve client engagement. Being a digital expert in web, email, social media, smartphones, and other platforms Having exceptional written and verbal communication skills. Being tech-savvy and organized to progress projects without relying solely on technology. Being flexible to adapt to changing consumer behavior. Being analytical and driven by data metrics. The Marketing Automation Manager needs to excel in both technology and interpersonal skills. This role is obvious and may interact with numerous departments, so the individual must be a team player and stay updated on the latest marketing software tools. Want to reduce your CAC to half? Book a strategy call Suggested Software Proficiency for Marketing Automation Specialists To excel in this role, a Marketing Automation Manager must be proficient in various software tools. These include: Marketing Automation Platforms: Tools like Marketo, HubSpot, Pardot, and Eloqua are essential for automating various aspects of marketing campaigns. A Marketing Automation Manager should be well-versed in setting up workflows, segmenting audiences, and measuring campaign performance within these platforms. Customer Relationship Management (CRM) Software: Integration between marketing automation platforms and CRM systems is crucial for managing leads and tracking customer interactions. A Marketing Automation Manager should know how to use these systems to ensure marketing efforts align with sales strategies. Analytics Tools: Understanding how to use analytics tools like Google Analytics, Optimizely, or Mixpanel is essential for measuring the success of marketing campaigns. These tools offer detailed insights into customer behavior, campaign performance, and overall ROI, allowing the Marketing Automation Manager to make data-driven decisions. Social Media Management Tools: Tools like Hootsuite, Sprout Social, or Buffer help automate social media posts and track engagement. Proficiency in these tools helps a Marketing Automation Manager maintain a consistent presence across multiple platforms and track the impact of social media campaigns. Email Marketing Software: Managing email campaigns is a key aspect of marketing automation. Tools like Mailchimp, Constant Contact, or SendGrid allow Marketing Automation Managers to create and automate email campaigns, segment lists, and track open and click-through rates. However, the role of a Marketing Automation Manager goes beyond simply setting up these tools. They must also develop strategies that leverage automation to achieve broader business goals. This could include increasing lead generation, improving customer retention, and enhancing the overall customer experience. The Marketing Automation Manager uses technology to make marketing efforts more efficient, effective, and measurable. Conclusion A Marketing Automation Manager role is crucial for companies aiming to improve their marketing strategies and achieve better results. These professionals use strategic thinking, innovation, and technology to assist organizations in effectively achieving their objectives. As the marketing world continues to evolve, the demand for skilled Marketing Automation Managers is expected to increase, underlining their importance in today's business environment. As a Marketing Automation Manager, our expertise lies in assisting companies in maximizing the potential of lead management automation. We offer tailored solutions to suit your requirements and seamlessly integrate with your current systems to produce measurable outcomes. To enhance your lead management processes, contact us at Saffron Edge today to arrange a consultation. Let us demonstrate how our services can revolutionize your operations. ...
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Social Media Advertising Trends To Watch In 2021 And Beyond For Your Business
Social media marketing demands a lot of time and attention because you need to constantly review your existing strategies and publish new types of content on the platform. To stay in a sink with the updates one needs to keep a close eye on new trends because social media marketing is constantly evolving and influencing the way businesses will work in the future. As we begin the year 2021, all social media platforms are introducing new features, updates, and are modifying their old algorithms. As the time ticks, social media trends are evolving each minute and therefore your Social media marketing tactics should also undergo a makeover. Remember Snapchat's Snap Streak feature? It was so addictive, do you think so? Users had to maintain Snap Streaks by sending snaps or photos to your friends every day. This was a huge trend! On the contrary, Instagram has features like Reels, which can last forever on your feed, and ‘Story’, which lasts for 24 hours only, are highly popular among young adults. Instagram Reels feature came as a quick alternative for Tik Tok, and now almost every social media platform is planning to add such features to their interface too. Instagram has over 500+ million active user profiles, which makes this platform the second largest platform after Facebook. So, it boils down to one thing, social media evolution is all about exploring, adapting, and innovating new trends. But that’s not the end, presenting new trends before the audience is not sufficient, it's all about how quickly one can introduce these features. These instant changes pose new challenges for brands and businesses. Remoulded algorithms and updates keep social media marketers on their toes. If you are a business leader, marketer, or entrepreneur and you use social media sites for your online business then we have tried to list down some of the top social media trends of 2021 that can help your brand to grow more so that you can ace your sales target. But why Social media platforms important for an online business. Social media is one of the most powerful tools when it comes to social media advertising. It helps in creating brand awareness, boosts audience engagement, and helps you in driving large traffic to your eCommerce website or shop. It can bring huge conversions for your business. Having a great social media presence can help you to induce loyalty and trust in your customers towards your business. Social Media Trends That Can Enhance Your Social media marketing Brands need to revisit their marketing campaigns User-generated content can help you in building trust Create short format high-quality audio-visual content Companies should focus on authentic communication Analyze trends followed by your industry leaders on social media The Instagram story can be a powerful tool for storytellingCreate buzz using social media platforms 1. Brands need to revisit their marketing campaigns You need to be spontaneous and creative at the same time. Earlier brands and businesses use to plan their social media posts, releases, and promotions way before the date of actual action. But the year 2020 left everyone bewildered and introduced a twist to these tactics. We saw advertising companies withdrawing their ad strategies, campaigns, and way of delivering their messages to the crowd. Due to the risks associated with the spread of Covid-19, we saw brands scrapping out product catalog posts and spreading awareness about safety measures like social distancing and the importance of sanitizing. Popular brands that used to hire professional actors for shooting brand endorsements were sharing photos of their employees with their families who were working from home. So one should stop planning their social media releases? Should you drop your annual social media plans? No, not completely! You can plan certain special days but you should be open to developing new ideas. You need a mix of both. Be flexible with your campaigns, messaging, and product launches. Follow the recent campaign trends, take advantage of viral hashtags, and engage with your audience on a personal level. 2. User-generated content can help you in building trust Social media advertising is not just about selling products and services, it is much more than that. Crafting user-generated content is a way to make your brand look more authentic, fresh, and reliable. As per the statistics provided by Stackla, 78% of users said that user-generated content influences their purchasing choices. We also saw that paid or promoted ads left various customers skeptical about the authenticity of their products. Therefore brands should use user-generated content to induce trust among their customers. Feature Raw Instagram stories - Post raw videos and images that you receive from your customers. People on the internet love content that is more human to them. You don’t need to just invest all your money on creating perfect videos or images, try sharing or featuring Instagram stories that come from your fans. It makes your brand look more authentic. Post About Social Issues - Don’t fill your Facebook or Instagram feed with product images and videos about your company, highlight some social issues too. Your customers will value your brand even more. It will also attract other like-minded individuals to your brand. You Can Save Money On Advertising - Featuring user-created content like images, videos, stories, etc allows you to save money on producing costly video content. Photoshoots or video recordings are not only expensive but also time-consuming. Use UGC that’ll allow you in lowering your social media expenditure. Saving UGC files is also a great idea because they can be used for some future campaigns. 3. Create short format high-quality video content You must be aware of the fact that videos on social media have a better reach and audience engagement as compared to any sort of content. Adding descriptions, offers, CTAs to your videos can drive audiences towards purchasing your products. As we have discussed earlier, recording videos can be expensive too. Therefore you should emphasize your Return On Investment. You can make this affordable by using a smartphone camera to shoot a video. You can use your smartphone camera to make engaging videos because features like Reels, stories, or IGTVs provide some really helpful editing options. Short format content like Reels can be used to create remarketing ads and sponsored ads. Another great feature from Facebook, Instagram, YouTube, etc is the Live feature. You can use live streams when you are introducing or launching a new product. Live streams can be used directly to connect with your audiences because from there you would be able to see their comments or opinions in real-time. Customers love it when they can ask questions on live streams. Remember, live streams can stay on your feed and new audiences can come and watch it later. The algorithm pushes such streams too! Your audiences will be able to see the unedited stream that will give the stream a human touch. When a large group of customers watches your live stream together, they feel as if they are a part of your family. 4. Companies should focus on authentic communication Customers on social media platforms tend to revisit their ‘following list’ from time to time and unfollow accounts that are redundant or irrelevant to them. As a brand, you can manage to engage your audience and keep them hooked on by posting content that can boost brand loyalty. How? Make sure to go live once a month or once a week. Talk to your customers, make sure you answer their questions and thank them for being a part of your online business. Post stories and photos of your office, working style, office activities, etc. You can also create ‘memory posts’ where you can recall a memory, for example - your first delivery order. You can also curate posts where you can thank them for their support in the journey so far. You can also post pictures or videos about your brand’s vision and mission. 5. Analyze trends followed by your industry leaders on social media Have you heard about ‘social listening’ on social media? Social listening means analyzing what trends your industry leaders are following currently and also listening to the demands of your online customers. You need to hear what they are trying to say. In short, you need to know what’s in demand? Without social listening, you won’t be able to figure out things that are currently popular. Pay attention to what investors and influencers are trying to convey. It’ll help you in gathering enough information about the ongoing trends. Plan your moves according to them. Use social media management tools that provide you updates about the current trends. By monitoring these trends, conversations, and actions you can figure out the best social media tactic for your brand as well. 6. The Instagram story can be a powerful tool for storytelling We have already talked about the importance of humanizing social media posts and campaigns. Instagram’s ‘story’ feature, which keeps the story on your feed for 24 hours, has been adopted by Facebook, Twitter, LinkedIn, and YouTube ‘Shorts’ as well. These quick 15 second snippets can help you to introduce new products, offers, and deals. It also allows your customers to remain connected with your brand daily. On Instagram stories, you can set up question polls, QnA, GIFs, memes, and more. Such features give your fans a reason to check your profiles back again. 7. Use social media to boost purchase intent among your customers Instagram provides various types of user interfaces such as ‘Private account’, ‘Public account’, ‘Creator’, and ‘Business account’. It depends on your needs. Each of them provides a different set of features. For instance, a business account on Instagram can reap the benefits of the ‘Shops’ feature where they can display their product catalog. Customers can learn more about the products and services. A feature like this enhances the consumer experience and provides a user to do window shopping on the go. This feature can also allow a buyer to simply click on the link to place an order without leaving the app. Similar features are available on Facebook as well. These features are really helpful, especially for small and medium businesses. Conclusion Social media platforms have grown exponentially. The growth in their audience base says it all. Social media is one of the most powerful tools that can be used to empower your marketing efforts. From creating brand awareness, boosting audience engagement, to helping you in driving large traffic, Social media can help you to boost your revenues and bring large conversions. It can help you to induce loyalty and trust in your customers towards your business. Follow these top social media trends of 2021 to build a user base of dedicated fans and smash your sales targets. ...
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