JOB BRIEF

Client Relationship Manager

We are looking for a proactive and experienced client relationship digital account manager who can review, analyze and communicate with digital marketing customers and build long-lasting business relationships and maintain a healthy client retention rate.

Main Responsibilities of a Client Relationship Manager

Your responsibilities will include:

Act as the point of contact for clients for digital management matters
Build strong, long-term client relationships and maintain frequent contact
Discuss & review digital strategies for your assigned customers, considering their specific requirements
Suggest, design, and implement digital strategies (with the help of the operations team) to increase customer ROI
Address client queries effectively and in a timely manner
Present Reports on web performance metrics
Analyze and Report (internally) project performance
Stay up-to-date with digital technology trends
Handle Client Escalations effectively
Ability to create Cross-Sell and Upsell opportunities with clients
Technical SEO including website architecture, silo structuring, and internal linking optimization.
Ownership of client’s business and project success
Ability to adapt to changing business needs
Communicate project development, timelines, and results to team, management and clients
Sound knowledge of Web analytics platforms and tools like Google Analytics, SEMRush, Moz, Majestic, Google Search Console, Google Keyword Planner, etc.
Work closely with the other team members to meet client goals.

Key Requirements:

An experience 3-5 years in a similar field of CRM or account management
Preferred to have an experience in both B2B and B2C
Have a good understanding of the US and the UK market

Open Position: 1

Full Time

Experience Required

3-5 years of industry experience

Specialties

communication, B2B, B2C

hr@saffronedge.com