Key Strategies to Reduce Cart Abandonment Rates Via Push Notifications
Apr 04, 2022
10 min read
Cart abandonment is a major challenge for companies in today's eCommerce world. Some sectors have seen a stunning adoption of this strategy. According to a report, 37% of smartphone users in the United States experienced push notifications during unlock sessions originating from utility apps. Systems apps ranked second with 24% and messaging apps with 10%. Consider a scenario in which an online consumer comes to your store to add items to their shopping basket, only to abandon the transaction. You cannot let this happen when you've spent so much time and money marketing your business!
Source: Pexels
While it's impossible to know why internet customers spend so much time searching for things they'll never buy, there are strategies to keep them from abandoning their carts - or at least attempting. Rescue abandoned carts in two stages: first, while the customer is still on your site, and second, after leaving your site. That is the most effective strategy to take.
What is a "push notification"?
A web push notification is a notice that pops up on a subscriber's desktop or mobile browser when they are logged in. Using this notice, the brand may communicate with the client even while the user is not on your website. Push notifications are used to convey discounts, transaction confirmation, and order fulfillment and deliver targeted reminders regarding abandoned carts. When paired with the correct offers and sent at the right moment, Push notifications can encourage customers to return to the basket and complete the transaction.
Why does cart abandonment happen?
There are several reasons why a customer abandons a transaction. When it comes to making a sale, it's not always about the price or the quality of the goods you're selling. Some of the other elements that influence their purchasing decisions include the website experience, the availability of a mobile app, the payment and delivery alternatives, and more. Let's face it, no matter how great the product is, if you encounter any of the problems listed above, you'll be the one to quit! Especially if you have alternative options available to you.
What happens when people ditch their shopping carts?
The most apparent consequence of cart abandonment is losing more than half of your store's revenue. Then there's the fact that you'll miss out on all of your store's potential earnings and the lack of brand loyalty in the market. That is like eliminating your future sales before you can contact any new clients at all.
Why use push notifications for cart abandonment recovery?
You may use Facebook advertisements and email campaigns to remind customers what they have left behind. You may even offer them a discount on the items to get them to buy them. But in both circumstances, you're still waiting for the consumer to see the ad, open the email, read the content, and then purchase. On the other hand, mobile push notifications ensure your unique offer gets read on the go and prompts customers to buy right away.
1. The opt-in rate for push notifications is greater.
The top-grossing online retailers are now increasingly using push notifications to engage with their consumers, according to a 41 percent opt-in rate. Customers are more likely to accept push alerts from an online business since they are already required to provide their contact information to get updates.
2. Push notification has a higher open rate
There is a 30% open rate for push notifications, higher than the open email rate. Instead of risking the possibility of being in a spam box or waiting for the customers to check emails, the message is digested because it's on mobile.
3. Push notification has a higher click-through rate
According to a blog post by Andrew Chen, push notifications to have an average click-through rate (CTR) of roughly 40%. Push messages have a higher open rate than emails, with an average open rate of 23%.
4. A larger percentage of people open and respond to push alerts.
Push notifications have been shown to increase online retailer engagement. They can lead to an 80 percent level of engagement if used correctly. All you have to do is guarantee that your push message is personalized, relevant, and uses intriguing content to express all of that. An online business may effectively use push notifications to keep its customers interested and entice them to make further purchases or, even better, to complete those they started but never finished.
Tips on how to get push notifications to work
Reward yourself with a small favor.
Discounts are the most effective technique to entice customers to return and finish a transaction. You may revive an abandoned cart with a reminder of what they left behind and a promo code that makes the pricing even better. Even a ten percent discount appears to be enticing for everyone.
Create a sense of urgency.
No matter how generous your discount on the items they've left behind, it will be worth nothing if there is no deadline. Your customers may put off making their purchases if you allow them to decide when and where they want to complete the transaction. Why not inform them they have a day or two to use the coupon?
Make sure the timing is correct.
Push notifications are all about time. Neither being too early nor too late is ideal while trying to reclaim an abandoned cart. Early is a little spooky, while leaving things behind too late may result in the client losing interest completely. Determine when to deliver a relevant message to your typical consumer based on their behavior.
Help find a solution to an issue.
Most likely, a buyer departed because they couldn't figure out how to make the best purchase for themselves. They might blame concerns about the good's size, quality, or quantity for sale. Another approach to reclaiming an abandoned cart is to assist in making a purchasing choice.
Remind them what they left behind
Sometimes all it takes is reminding the consumer of what they left behind and why they were seeking those things in the first place to get them back on the right track. Push messages don't need discounts; all you need to do is make them seem like a subtle hint rather than a sales pitch.
Maintain your brand's distinctiveness
As vital as it is to keep your message short and to the point, it is also important to maintain your brand's identity. When it comes to marketing, you should write as you talk, and your push notifications should do the same.
Be specific
Don't be distracted from your primary aim of finding an abandoned cart. Keep your push notifications simple, and don't try to cram too much information into them. Including a call-to-action at the end of a blog article is just as effective as being explicit.
Ask for feedback
You may not be able to entice a consumer to make another buy at a later time. You should always know why you're doing anything. As a result, incorporating customer input into your push notification campaign is important. Additionally, you'll have a more enjoyable time shopping due to this.
Make sure you don't overdo it.
All those abandoned purchases are something you'd like to recoup. It's fine to go overboard, but don't go overboard. Too many push notifications might cause uninstallation. Thus you must realize that this can be a negative experience for the user. Optimize the frequency of your push notifications based on your campaign results.
Automate your notification pushes to save time and money.
Don't wait until the last minute to rescue carts that have been left behind. You need to set up a push notification strategy from the start, so you need to automate these notifications. You may set up push notifications in minutes with the Shopify mobile app powered by Global Apps. Your push alerts will go out at the right moment, and you'll be able to see how they're doing in real-time.
Wrapping Up
You can't afford to miss out on key clients in the digital economy because of the fierce competition. Push alerts are an essential part of a successful cart recovery program. To know more about ROI-driven Push Notification campaigns, contact our experts today!
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What is Customer Journey Automation? Use Cases, Benefits, and Strategies
Companies always want to know their customers better and make their experience smooth and enjoyable. One of the best ways to do this is through customer journey automation. This method helps companies monitor how customers interact with their brand from the moment they first contact it until after they purchase. By understanding these interactions, companies can improve the customer experience. By adopting customer journey automation, companies can make their customers happier, keep them coming back, and ultimately make more money. In this blog, we will discuss customer journey automation, why it's so important, discover its advantages, map out a customer journey, and how to choose the best platform for your company. Let's get started! What is Customer Journey Automation? Customer journey automation involves an automated system that tracks and analyzes all interactions and communications between a business and a customer. 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By leveraging innovative SaaS marketing automation solutions, businesses can proactively identify and address these pain points, ultimately enhancing customer satisfaction. Let’s break through your revenue hurdles We find your primary growth blockers, build expert-led strategies, and provide custom data-driven solutions to help you hit your revenue goals. Set up a 1:1 strategy call The 7 Steps of Mapping a Customer Journey Mapping a customer journey is a crucial step in understanding the customer experience and identifying areas for improvement. Here are the seven key steps involved in creating an effective customer journey map: 1. Define Objectives The first step in mapping a customer journey is to define the project's objectives. These objectives may include identifying challenges, optimizing conversion paths, or improving the user experience. Clearly defining the goals will guide the entire process and ensure the map serves its intended purpose. 2. Identify Buyer Personas Next, businesses must create detailed buyer personas representing their ideal customers. These personas should include information about customer behaviors, preferences, pain points, and motivations. Understanding these aspects will help businesses tailor the customer journey to meet the specific needs of their target audience. 3. List Touchpoints Businesses must identify all the touchpoints where customers interact with the brand. This includes online touchpoints like websites and social media and offline interactions like in-store visits or phone calls. Listing these touchpoints will help businesses understand how customers engage with the brand and create strategies to enhance the experience at each stage. 4. Identify Stages The customer journey should be divided into different stages: awareness, consideration, purchase, and post-purchase. 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A well-designed interface will make it easier for employees to navigate the platform and access the information they need to manage the customer journey effectively. 3. Cost Cost is an important consideration when choosing an automation platform. Businesses should compare the costs of various platforms and consider factors such as subscription fees, user licenses, and scalability. Choosing a platform that fits the budget while still offering the necessary features and capabilities is important. 4. Customer Support Another crucial factor to consider is the platform vendor's level of customer support. Businesses should look for vendors that offer 24/7 support, quick response times, and a variety of support channels (e.g., phone, email, and live chat). Additionally, consider whether the vendor offers training and onboarding services to help employees get up to speed with the platform. 5. 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The Concept of Growth Marketing In business, achieving growth is a continuous process for enhancing overall enterprise success. When we shift our focus to marketing, this enhancement involves more than just acquiring leads or increasing sales—it encapsulates a comprehensive evolution that may extend to expanding your product line and achieving diverse objectives. At its core, growth marketing is a strategic solution to address these challenges. Unlike conventional advertising, which tends to stay on the surface, growth marketing takes a deeper dive into the intricacies of sales funnels. Through a blend of scientific methodologies and creative analysis, it unlocks avenues for business expansion by relying on experimentation and data analysis. What distinguishes growth marketing is its commitment to delivering prompt results. 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This methodology values and empowers consumers, drawing the right audience through valuable content and conversations. Our services cover: Marketing automation Account-based marketing Email marketing Content marketing Campaign management Digital Analytics Customer behavior is key to improvement in every industry. Digital analytics extracts insights from online marketing activities, enabling a clear vision for enhancing customer experiences. Our services include: Adobe and Google Analytics optimization Tag management Data management platforms Data Science Design and Creatives Compelling visuals are indispensable for online engagement. A design-driven approach fosters creativity, attracting more customers and ensuring brand recognition. Our creative design services comprise: UX and UI design Customer experience (CX) design Growth-led website design Animation and live-action video services How Can A Growth Marketing Firm Help You Drive Results? 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They make strategies that resonate with target audiences, focusing on creating meaningful connections that go beyond conventional marketing tactics. Data-Driven Decision Making In the era of big data, Growth Marketing Firms leverage analytics to inform their strategies. By analyzing metrics such as customer acquisition rates, conversion rates, and customer lifetime value, they ensure that every decision is backed by actionable insights, optimizing results and return on investment. Comprehensive Digital Marketing Recognizing the shift in consumer behavior towards online platforms, Growth Marketing Firms excel in digital marketing. From making compelling digital advertising campaigns to implementing effective search engine optimization (SEO) strategies, these firms harness the power of the digital realm to connect with audiences at the right time and place. 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From user experience (UX) and user interface (UI) design to animated and live-action video services, they develop compelling visuals that resonate with the target audience. How Big Brands Opt for the Right Growth Marketing Agency For prosperous brands, selecting the right growth marketing agency is an important decision with far-reaching implications. The process involves careful consideration of various factors to ensure alignment with your business goals. Follow these five steps to discern which growth agency best suits your brand: 1. Define Your Needs: Assess your readiness to collaborate with a growth marketing agency. If not ready, consider engaging with a digital marketing agency while retaining control of your growth strategies. 2. Specialization in Your Industry: Seek a growth agency with expertise in your specific industry or market. Specialization enhances the likelihood of tailored strategies and optimal results. 3. References Speak Volumes: Request and engage in conversations with references provided by the agency. Insights from past performance and client satisfaction are invaluable in your decision-making process. 4. Prioritize Culture Fit: Emphasize cultural alignment above all else. You need to ensure that the agency's values and goals resonate with your business's for a harmonious partnership. 5. Effective Management for Success: Implement efficient management practices to facilitate a successful partnership. Active management ensures the agency works cohesively to achieve the desired outcomes. Conclusion Through this blog, you must have acquired a sound knowledge about how a growth marketing firm helps businesses to get their desired results. You must know how a growth marketing functions and what services it offers so that you can leverage its services to get the most out of it. If you are searching for a perfect growth marketing firm, Saffron Edge is the name for you to remember. We offer a comprehensive range of services and solutions from growth marketing, SaaS marketing, and account-based marketing to expert digital marketing solutions, we got you covered for everything. To get data-driven and expert growth marketing strategies that can actually work for your business, you can contact Saffron Edge. ...
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Product Marketing for SaaS: A Strategic Toolkit for Success
Saas Product Marketing stands out as a strategic powerhouse. Whether you're a seasoned marketer or a SaaS-based company, understanding the ins and outs of marketing SaaS products is essential for success. Even though SaaS product marketing has gained rapid popularity. Many people are still unaware of this, and the common questions that arise are: What is Saas Product Marketing? How does SaaS Product Marketing differ from Traditional Product Marketing? And what is the significance of SaaS product marketing? This blog will reveal the importance of SaaS product marketing, exploring how marketing for Saas products differs from traditional approaches. We will discuss its significance and equip you with actionable insights on creating a robust marketing strategy for saas products. Join us as we break down the concept of marketing for SaaS products. What is Saas Product Marketing? SaaS product marketing is the strategic process of launching and promoting your SaaS product. It serves as the engine responsible for driving your business to success. This specialized approach involves customizing messages and positioning your product, focusing on its unique features and benefits in the market. It differs from traditional product marketing; product marketing for SaaS is especially designed to overcome the obstacles of selling digital products and ensuring users' adoption and continuing to use your product. It is indispensable for creating demand, expanding your user base, and maximizing the reach of your product in your saas marketing startup. How does SaaS Product Marketing differ from Traditional Product Marketing? Traditional product marketing primarily focuses on acquiring marketing qualified leads (MQLs) for the sales team, where the responsibility is handed over to the sales team for further action. On the other hand, SaaS product marketing takes a more product-centric approach and is centered on the continuous growth of the product through user onboarding at every stage of the user journey. To get a clear view, let's examine them individually: Traditional product marketing: Operates at the intersection of product, marketing, and sales Creates and develops messaging and positioning for products and services Creating demand and securing MQLs for the sales team SaaS product marketing: Utilizing the product as the key driver of acquisition, offering free trials and freemium models in product-led what is saas marketing Constructs messaging and positioning for products and services It fosters product growth by driving user onboarding throughout their journey. Understanding the Significance of SaaS Product Marketing 1. User-Centric Growth: Unlike traditional marketing approaches that focus on generating leads for the sales team, SaaS product marketing takes a user-centric approach to growth. It's not just about acquiring customers; it's about onboarding users seamlessly at every stage of their journey. By leveraging the product itself as a primary acquisition driver, SaaS product marketing ensures a continuous and engaging user experience. 2. Strategic Messaging and Positioning: Crafting the right message for your SaaS product is about highlighting features and strategic messaging and positioning. SaaS product marketing involves articulating the unique value proposition of your digital solution, addressing the specific pain points it solves, and positioning it effectively in the market. According to Insivia, customers retain 95% of information conveyed through video content, as opposed to only 10% when the same message is presented in written text. To effectively communicate the benefits of your product and its solutions, consider creating videos that guide viewers through its features and demonstrate how it can address their needs. This strategic communication is crucial for standing out in a crowded SaaS landscape. 3. Product-Led Growth: SaaS marketing funnel uses strategies where the product is not just a solution; it's a growth engine. SaaS product marketing often employs free trials and freemium models to let the product speak for itself. By putting the product in the hands of users, this approach fosters a self-sustaining cycle of adoption, engagement, and expansion. 4. Integration of Sales, Marketing, and Product: SaaS product marketing operates at the intersection of sales, marketing, and product development. It goes beyond the traditional handover of leads to the sales team; it actively contributes to the growth journey. This integration ensures a holistic approach, aligning the product's capabilities with market needs and optimizing the user experience for sustained success. 5. Driving Demand and Expansion: At its core, product marketing Saas is indispensable for driving demand, fostering product adoption, and enabling expansion. Product marketing sets the stage for acquiring users, retaining them, and encouraging continuous expansion by effectively communicating the value of your SaaS offering and facilitating a smooth onboarding process. How do you create a SaaS Product Marketing Plan? SaaS marketing strategies involve two key phases: Pre-launch and Post-launch. Pre-launch SaaS Product Marketing Strategy Crafting effective product marketing strategies for SaaS (Software as a Service) products involves a comprehensive approach tailored to the unique characteristics of the digital landscape. Marketing for SaaS products requires a strategic focus on pre and post-launch phases to ensure successful introduction and sustained growth in the competitive market. Define Your Ideal Customer Profile (ICP): Product marketing Saas involves understanding and defining your Ideal Customer Profile (ICP). This detailed persona gives information about the ideal users who will benefit most from your SaaS solution, resulting in revenue and generating referrals, insights, and testimonials for business growth using saas marketing playbook. Understand the competitive market: Successful marketing for SaaS products demands a thorough analysis of the competitive landscape. Identifying macro and micro trends impacting your launch and differentiating your product from competitors is key. Strategic Narrative, Positioning, and Message-Market Fit: Defining your positioning in the market and achieving message-market fit ensures that your SaaS product resonates with the target audience. Regularly revisiting and adapting your narrative keeps it relevant in the SaaS market. Setting Targets and Measurement Metrics: Implementing a robust measurement framework is critical in marketing SaaS products. Set clear business goals using the Objectives and Key Results (OKR) framework and define key performance indicators (KPIs) specific to SaaS metrics. Monitoring metrics such as Customer Acquisition Cost (CAC), Monthly and Annual Recurring Revenue (MRR and ARR), Activation Rate, and Churn Rate provides insights for data-driven optimization. Tactics and Execution: Aligning all the elements of your B2B SaaS Marketing strategy cohesively is necessary to achieve the desired targets. Quality data is the foundation, and a marketing plan that allows testing and optimization is a must. Focus on one tactic at a time and scale it as your business grows. Initiating the strategy with organic traffic acquisition and incorporating paid traffic for qualified leads, trials, and demo requests through content marketing can be a practical approach. Implementing an SEO-first content strategy increases the visibility on search engines. Post-launch SaaS Product Marketing Strategy After launching your product, a successful post-launch marketing strategy for saas products, heavily relies on leveraging marketing automation. But first, it is crucial to understand how the different stages in the user journey align with your product and how the messaging should be optimized at each stage. Primary Onboarding Process: At the Initial onboarding stage, your aim should be to guide potential users to understand and experience the value of your product. The goal is to lead them to that "oh, that’s cool" and finally reaching the activation stage. Secondary Onboarding Process: The secondary onboarding process introduces your existing customer base to additional product features and relevant content that provide extra value. These extra features offer a deeper understanding of the varied functionalities of your product, showcasing benefits beyond the initial activation stage and enhancing audience engagement. Tertiary Onboarding Process: This stage concentrates on retention, cultivating loyal customers, and fostering account expansion. At this juncture in the user journey, your current customers clearly understand your product's value and are adept at using most of its features. In this stage, the focus is on retaining users and identifying opportunities for account expansion by presenting upselling options for premium plans and providing additional access to premium features or services. Implementing a positive user experience and delivering continuous support can build long-term customer loyalty and facilitate sustained growth for your SaaS product. SaaS Product Marketing Automation Marketing automation lets you utilize software and AI technologies tailored to maintain repetitive tasks for product marketers. Considering the extensive amount of tasks associated with post-launch SaaS marketing strategies, the volume of repetitive tasks tends to multiply as your company grows. Improved SaaS automation, accelerated deployment processes, and increased agility are contributing to the expansion of the SaaS market. From managing email campaigns to maintaining consistent interactions, marketing automation is a catalyst, enabling you to provide an enhanced user experience. Simultaneously, it saves precious time and resources, allowing you to concentrate on more advanced strategic initiatives. Consider one more scenario where you must email every time someone signs up. With successful pre-launch goals, daily signups can be substantial. From a cost perspective, it is impractical not to utilize marketing automation. Automating these tasks reduces the ratio of human error and ensures a consistently personalized experience for all users. Wrapping up Understanding the essence of SaaS product marketing and leveraging the strategic toolkit is the key to success. We have discussed the essentials, from decoding SaaS Product Marketing to emphasizing its important role in user-centric growth. As you are equipped with insights, you're ready to confidently explore the dynamic world of SaaS marketing. If you seek personalized guidance, don't hesitate to contact Saffron Edge. Our team comprises experts ready to assist you in tailoring a strategy that aligns perfectly with your unique requirements. Connect with us today; your path to strategic growth starts here. ...
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