Saffron Edge Has a Clutch Profile!
May 10, 2018
10 min read
We know that there are thousands of digital marketing and SEO firms around the world that our clients can choose from, which is why the Saffron Edge team strives to consistently adapt to the rapidly changing ideas and needs of all of our clients. Our team of experts works to develop new services and implement new technologies in order to meet these new demands and trends. That’s why we have decided to accomplish these goals through a focus on innovation and dedication.
Rather than trying to stand as a jack-of-all-trades, we focus on key service areas that we excel at above all others: namely, content marketing, social media, advertising, and analytics. Our vast array of services and customized technologies keep our clients coming back to us with all of their needs for over ten years.
As our company matures and our client base grows, we decided it was time for us to take control of our online presence. We love to hear from you so that we can improve our current services and we also want feedback on our past work. That’s why we recently partnered with Clutch, a ratings and reviews platform based out of Washington, D.C. that forges connections between business buyers and business service providers for companies across all kinds of segments.
Companies and reviews are always listed on Clutch, so companies must keep their profiles up-to-date to maintain a strong ranking. We are featured as one of the content marketing agencies and one of their fast-growing digital marketing companies, and we can’t wait to see how we grow! We are excited to share our reviews with you so far as we continue to refine and update our Clutch presence.
The owner of a career coaching business commented, “They are very responsive to my requests and to my campaign efforts. They are always open to phone calls about the progress of my campaign.” She continued, “They produce some really informative reports pertaining to my keywords. I think they’re a company that’s truly interested in helping their clients.”
Another client, the CEO of an IT services firm, remarked that “We understand the value of SEO and custom application to SMBs (small and medium-sized businesses) quite well.” He finished, “Beyond providing simple offshore development services, they are focused on positive business outcomes via their digital transformation services. They reduce the IT burden on small companies while creating real business value.”
We are optimistic about this new partnership with Clutch and we can’t wait to see where it takes us! We would also love to hear from more clients so that we can continue to provide the best service possible. Thank you to those who have made our success over the years a reality.
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Snapchat: The Game Changer Of Marketing World
Every now and then, a new Social Media platform is introduced in the online/digital world. At present, Snapchat is the trending Social Media platform used by every user. Snapchat is creating a buzz in Social Media platform as most of the marketers are using it for their marketing strategies. Unlike Facebook and Instagram, Snapchat has diverse features and approaches to promote the business. Businesses who have already switched to Snapchat are witnessing the effective results. Besides, they are able to acquire new customers in a consistent manner. If the business is not familiar with the utility of Snapchat, it must come across several queries. They can relate with these questions such as how to use it with an authentic approach, who are the users and most important, “how to connect with the audience”. This blog will help you in understanding all the aspects of Snapchat in order to gain maximum profit. Let’s take a look at the following facts to create an effective Snapchat marketing campaign: Why should a business market on Snapchat? No doubt, Snapchat is the new Social Media platform and almost everybody is getting attracted towards it. In fact, Snapchat has acquired a massive amount of users in a short period of time, especially millennials. It’s time to check out these facts about snapchat to understand its merits and mechanism: It’s not competitive: Since, Snapchat is the new Social Media platform, most of the businesses are not aware of Snapchat marketing. Hence, it is a better opportunity for you, if you are well-acquainted with this platform aptly. It’s authentic: Marketing the business on Snapchat becomes authentic due to its unique features. It gives an insight of the trends in the market to help a business in boosting its profit and growth. It offers videos and photos that convey message in simplified, effective and efficient way as compared to simple informative articles. Everyday brings in new audience: If a business has products which are meant for youngsters, then, Snapchat is the best Social Media platform to reach out to prospective users as millennials are actively using Snapchat. Over the past few years, Snapchat has become a popular platform which serves the marketing goals of business owners. When it comes to attain a rapid growth of a business, increasing business visibility on Snapchat should be focused on initially. Features available on Snapchat` Snapchat offers various features, varied posts and settings that you can efficiently use in order to connect with audience. Using these features will be impactful for the success of your Snapchat Campaign.These include image editing options, the settings which can be customized for your profile and additional features that can help you interact and engage with your audience. Types of content you can share: Images Videos Snaps Stories Snapchat enables you to use edit options in order to modify all your posts and share them according to your preferences. Snapchat: Millennials’ Choice If you are promoting your business on any online platform, you must know that the youngsters are actively using these platforms. If a business is producing goods or services which target millennials, then, Snapchat will be an excellent platform to promote your brand. Most businesses are actively using Social Media in order to connect with the target audience for a rapid growth and popularity of their brand. Snapchat is a new and promising trend in the digital marketing world and businesses are embracing it to a great extent. Conclusion: People use online platforms and are dependent on them for basic utility or to accomplish the marketing objectives. Snapchat is an emerging Social Media platform which is beneficial for all business types. In case, you want to connect with the new and target audience, then, online presence has become a prerequisite which is being used by many organizations. Are you curious to use Snapchat, then, Contact us to explore more about the utility of this platform. ...
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6 Steps To Succeed With Marketing Intelligence For Your Company
As a business owner or a company leader, you tend to spend a lot of hours dwelling on your company’s marketing tactics. You must have encountered terms like ‘Marketing intelligence’ and ‘Competitive marketing’. So, what is Marketing Intelligence, and what is Competitive Intelligence? Marketing Intelligence is the day-to-day information collected from a company’s market, this data or development metrics are then analyzed and put together to make crucial business decisions such as recognizing important market opportunities, and identifying market penetration strategies that enable the business to boost their revenue in the end. On the other hand, when we talk about competitive intelligence, we mean analyzing the data gathered by studying the company’s market competitors. How can someone map out their company’s process of competitive intelligence? Well, that question may have an elaborated answer. As we dug into several studies and saw various competitive intelligence reports, we found several parameters such as KPIs, goals, and resources, etc. We found out that different companies had a distinct process or a different mechanism behind building their competitive intelligence. The process of building Marketing intelligence emphasizes more on knowing what the rest of the market is doing. It allows you to know about the audiences you can target and tells you the current strategies of your market leaders. Nowadays parameters like CRMs, social media website analytics, audience segmentation tools, etc are helping businesses to grow at a greater pace than ever before. When we talk about investing in Marketing Intelligence, we talk about investing in enhancing your company’s marketing. If you are a business owner, marketer, or company leader, then you must go through these six steps to succeed with effective Marketing Intelligence for your company. 1. Identifying Your Competitors Benchmarking What is benchmarking? When you measure the quality of your product against the quality of those products that are produced by the current market leaders, it is called benchmarking. You need to set your standards and identify your competitors. Competitors can be both direct and indirect competitors. Identify Your Direct Competitors - Do Market Research - Analyze the market of your goods or services. See which companies are selling the same product as you. Which market competitors do you often see in the sales process? Watch out for their products and marketing strategies. Customer Feedback Is Vital - Once you build a decent customer base, make sure to take their feedback on your services and products. You can also ask them about the products they usually prefer to buy from a competitor. They may reveal some new competitors! Social Media Community Posts Or Forums - A recommendation from a friend or a family member influences our buying behavior. In today's digital world, customers take suggestions from social media websites and online forums like Reddit or Quora. You can dig into such posts because they’ll tell you more about your competitors. Identify Your Indirect Competitors Keyword Research - Perform a competitive SEO analysis to find out which brands or businesses are competing with your business in terms of content on Google. Every query on a search engine begins from a keyword. You have to be aware of the keywords that your indirect competitors are using. Analyze Google SERPs - Your indirect competitors might be choosing the same topics that might be valuable for your products or website too. Recognize those keywords that are closely related to your products and services. Analyze the SERPs to spot websites that have similar content or keywords, those websites are your indirect competitors. Paid Data - Go into Google AdWords to evaluate the keywords that are crucial for your brand. Is the competition high for those keywords? If yes, then spot the businesses that are buying ads on those keywords. These paid ads might be competing with your content. Paid data will let you know about the competitors that you weren’t aware of. 2. How To Select The Right Metrics to Measure? Choosing The Metrics to Measure Choosing the correct metrics to measure your brand and performance depends upon your business objectives and your digital marketing strategy. Your strategies must be a mix of both, brand-based marketing and performance-based marketing. But it is not possible to consider everything during the process of building marketing intelligence for your business due to limited resources, therefore, you can focus on the following metrics. Brand-Based Metrics - Demographics of your audience. The shifting behavior of your audience across the web. The intent of your audience and major trends in the category. Performance of your competitors and their tactics on social media platforms?. Performance-Based Metrics - Your competitors’ keyword rankings (non-branded). Your competitors’ website traffic and acquisition channels. Your competitors’ budget for digital advertising on all platforms. Your competitors’ strategies for email marketing, SEO, paid ads, display ads, CRO. Apart from these metrics, when it comes to building a robust digital marketing strategy, you must know the essential details about your competitors like - What is their spend on ads?, What amount of traffic are they driving to their website? What type of content do they post and what is the retention rate? etc. 3. Gather Audience And Intelligence Data Of Your Competitors Intelligence gathering is a prime segment of effective marketing intelligence. Every business or brand collects Marketing Intelligence data in its way. Even local businesses keep an eye on ads that are displayed in the newspaper, on the other hand, large companies create their pool of data by buying data through various platforms. Almost every business in the world focuses on internal data provided by platforms like Facebook Audience Insights, Social Media Analytics, Google Analytics, Excel. It is very important to recognize your competitors’ online presence. This step is a time-consuming step of the research phase. Apart from internal data, try exploring their content that is publicly available such as product pages, websites, project teams, social media content, announcements, etc. You can evaluate this data to gather helpful insights. 4. Design A Competitive Analysis When we talk about evaluating the gathered intelligence data, we talk about breaking down the statistics or information to pull out crucial trends and important details. Once you have these chunks segregated into several other segments, it becomes easier for the whole organization to understand and interpret them. The information can be easily passed on to the whole organization. Design a competitive analysis for your business, it can be done in several ways. You can perform a benchmark analysis wherein you can gather all the information about your competitors and make a separate profile for each of them. Making such profiles are very beneficial because it allows you to see all the details of all the competitors in a single document. You can also perform ‘real-time’ analysis and track their actions. One of the most effective ways to keep track of your competitors’ actions is to set up instant alerts on their product changes, new customer feedback, etc. This will allow you to provide a day-to-day analysis to your team. 5. Communicate The Marketing Insights Throughout The Company Well, it’ll be a waste of time and effort if the gathered marketing intelligence data is not being utilized to enhance your marketing strategies. Therefore, it is necessary to pass on this vital information through some sort of platform to the whole organization. You can use dashboards provided by platforms like Google Data Studio and Tableau. The only issue with such dashboards is that they need to be updated constantly. Automatic dashboards can be costly and challenging for your team because they require integrations and APIs. A large number of companies share their marketing intel through email, some still rely on meetings, others use an internal team chat through communication tools like Slack or Campfire to deliver instant messages or updates to the team. You can also use tools provided by companies like intranet or wiki to deliver alerts to your team and store all the profiles of your competitors. Another way to deliver important updates about your competitors to your team is by choosing the old traditional method of providing slide presentations to them. Slides are simple, shareable, approachable, and can be easily accessed. You can mention your key points to your team and explain to them your objectives in a short time. 6. Convert Data Into Action And Action Into Results What is the ultimate aim of marketing intelligence? Better marketing performance and results, right? Whether you want an increase in sales, more brand visibility, a larger customer base, etc, there can be several different business goals. The most important thing is to link your marketing intelligence with your marketing strategies. Well, we still don’t have those software or tools that can magically build a link between your marketing intelligence and your marketing strategies. We can’t automate them. But there’s one thing that we all can do, it is the process of backing our strategies with our data. The sphere of marketing has evolved significantly. We can now rely on data-driven strategies. Most of the data that was collected in the past 10 years has largely affected the present state of our marketing environment. So whenever you are evaluating or developing marketing strategies, make sure that you come across both, internal as well as external data. So once you have identified your competitors, collected the data, analyzed it, and passed on the information to your organization, you need to convert your data into actions. For instance, the data gathered can be used to tweak your content marketing strategies, social media strategies, A/B tests or it can be used to develop new marketing plans. The data gathered about your competitors’ products or the pricing can be used by your product team or sales team in their sales processes respectively. The process of building marketing intelligence for your company is a very crucial step. As we have discussed earlier, marketing Intelligence is the day-to-day information collected from a company’s market.The data or metrics gathered can be very beneficial for a company. It can help a business like yours in making better business decisions. It can help your team in identifying important market opportunities and can help you to figure out market penetration strategies that can boost your company’s annual revenue. Make sure to follow these six steps to succeed with marketing intelligence in 2021. ...
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The Bot Plan: Your Guide To Making Conversations Convert
2000 was the year of Search Engine Optimization, 2010 was the year of Social Media and it seems like 2018 is going to be the year of chatbots. In one of our previous blogs, we talked about how chatbots have failed miserably in their endeavor of sparking meaningful conversations with users. But the tables have completely turned now! The recent developments in the field of AI and chatbots have made huge leaps from the start of this year and haven’t looked back ever since. Developers have now found a sweet spot to make chatbots work like they are supposed to and brands are jumping on this bandwagon again in heaps And modern chatbots are surprisingly easy to set-up and install. You can easily set-up one on your website, messaging platforms or social media accounts as there are now quick integrations available to use your chatbot on the platform you like. But the best part is that most of them don’t require any coding knowledge at all From a marketing perspective, chatbots have always been great at driving engagement. Combined with the recent advances in AI, NLU (natural language understanding) and machine learning, they really have become a force to be reckoned with. So if you are looking to hire a chatbot for marketing your own brand, there is no better time than now! Here are a few ways you can make use of AI-powered chatbots to provide an amazing user experience and better market yourself to your users - 1. Exceptional Customer Support Starting with the obvious, It’s a no-brainer that a chatbot can easily be your next best customer support executive that’s up and working 24*7. Providing quick replies has always been a hurdle for brands trying to provide excellent customer support and with chatbots, it becomes fairly easy. Whether your customers are seeking for help on your website or one of your social media accounts (most probably Facebook), employing a chatbot on your preferred platform will help reduce friction and boost your overall customer experience marginally. While this is the most basic use-case of a Chatbot and the sole reason for which they were used for initially, modern Chatbots can do a lot more. 2. Interact with website visitors When users visit your website, most probably they’d want to look at your products, they even can have some burning questions about the products and services you provide and would love some quick answers. According to a study, If you are not able to answer quickly, they may never return to your website again. In situations like these, a chatbot can really be your knight in shining armor. There are chatbots dedicated to providing this functionality on a website through live-chat. Give it a nice profile pic, a conversational tone, and a swanky name, and your users won’t even know if they are talking to a bot or a real person. Or you can keep it simple and straightforward like Levi’s. Levi’s Indigo helps its website visitors find their suitable products (which we’ll talk about in a while), get help and read blog articles, all accessible through the chatbot. Users really don’t care about it as long as their problems are being taken care of. Also, 48% of users prefer choosing live-chat as a medium to interact with a brand rather than emails, according to a study. 3. Qualify the best leads I like how Drift has explained it nicely on their homepage how their chatbot (or leadbot) can really transform your sales funnel for good. They even gave this simplified process a name - ‘Conversational Marketing’ Also, did I mention Drift is the only company that managed to bring the limelight back on chatbots with their newly named concept? So, being experts in ‘Conversational Marketing’, you’d think they’d know a thing or two about how to convert leads, right? I thought the same and tried out their Driftbot for a while and every time I visited their website, the Driftbot always had something new to say to me to make me convert. And this…. Which you can do on your site as well, your creativity is your limit when it comes to converting leads through conversational marketing. But one thing is for sure, chatbots indeed cut a lot of time out of your customer journey, which is always a good thing, for both your business and your customers. Conversational Marketing lets your sales team focus on the best leads filtered by your chatbots in, as drift mentioned, minutes. Some people have said that lead qualifying chatbots have shortened their lead qualifying process by 18 days! And when integrated with Salesforce and other tools intended for your sales team, it can really streamline your sales processes. 4. Sell in a conversational way If you are a B2C brand, selling your products in a casual manner becomes easy with a chatbot as everything is done with conversations and not hard selling. And customers will be prompted to buy as well, as they’ll be shown personalized items based on their own choices. H&M has their own bot to sell their products on the platform Kik. If you had typed ‘Shop this’ instead, then the chatbot would redirect you directly to their site to make the final purchase. See how simple the process becomes for users! Or see how Macy’s chatbot on Facebook does it. 5. Studded with Analytics Usually, chatbots come with analytics, if not, there are bots that can provide this functionality to a bot. Anyways, the thing to focus here is that bot analytics can come in handy if you ever choose to employ a bot for your brand. With the help of analytics, you can easily monitor all the chats your bot has had with users, see the most searched for products, track conversions, return visits & more. But most importantly, analytics can be used to see if the conversational tone that you’ve set for your bot is going well with your user base or not. And if your bot is not making many conversions, you can easily change the tone of your bot to get the best out of your bot’s marketing efforts. Modern chatbots have come a long way from just being your customer support executives. Today, they can proudly be your brand’s voice, the first point of contact and sales executives. While I have tried to list some cases where you can use a chatbot to enhance your brand’s user experience, you can use them in a lot more creative ways, totally depends on what you want to do with your chatbot. ...
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