The Salesman Guide To Winning Loads Of New Customers
Jun 07, 2016
Jun 07, 2016
10 min read
10 min read
Table of contents
- Sales Secrets Revealed
- 1. Don’t focus on selling features, instead sell benefits
- 2. Selling to people most likely to buy
- 3. Differentiate your product
- 4. Give Personal attention to customer
- 5. Focus on second sale
- 6. Build Rapport
- 7. Ask questions to get insight
- 8. Probe Deeper
- 9. Let the other person talk
- 10. Follow-Ups
The most important part of any business is to make a sale and is also the monumental task. There are a million of questions that entrepreneurs can ask themselves before they jump in the business environment: How can he make his company’s products stand out of the competition?How can he handle objections? How should he ask for orders? There are some pretty useful answers to these questions that were given by the industry experts.
Sales Secrets Revealed
1. Don’t focus on selling features, instead sell benefits
The biggest mistake done by entrepreneurs is that they focus on what their product is, rather than focusing on “what it does”. This helps the customer in making a decision quickly. You should always focus on how your product will benefit the customer.
2. Selling to people most likely to buy
Best prospects are the ones who are searching for products just like yours and have a keen interest and the required financials resources to purchase it. Sell to those people who already have the kind of product like yours or to those who you know would be interested in buying one. You should learn to tell them how your product is superior.
3. Differentiate your product
Why should a customer buy from you and not from your competitors? Experts reveal that you should come up with at least three distinct features that will give customers reasons to buy from you. It happens most of the time that people don’t want to move out of their comfort zone and try out something new.
4. Give Personal attention to customer
For new entrepreneurs, print advertising or mailers is one of the least effective way to build up their business. Try out personal approach by getting in touch with the customer via face-to-face meet or at least thru phone.
5. Focus on second sale
Giving the utmost experience to the customer in the first sale that they are more likely to refer to their friends or associates to buy from you. This is the method that you should aim your second sale at. Increase or encourage your customers to refer your product or give them such a satisfactory experience that they are most likely to return next time.
6. Build Rapport
Before discussing business with the client, try building a rapport with them. You need to do some homework: try finding some common colleague, has the prospect’s company been in the news lately? Is he interested in sports? Build a genuine rapport by getting a little insight into the company and the individual.
7. Ask questions to get insight
You must ask questions from the prospects that reveal their motivation to purchase, their problems and needs, and their decision making processes. You need to ask questions more than a ’yes’ or ‘no’ response.
8. Probe Deeper
If the prospect asks for cost-savings and efficiency then how are you going to respond? Will you tell him/her that your product is just meeting their demands? We suggest that you probe deeper and do not respond by saying that your product is just the right fit. It helps you position your product rightly and show that you understand the client’s needs.
9. Let the other person talk
Sales people who like to go on and on during the presentation and do not let the prospect talk, they bore the prospect and are most likely to lose the sale. You can improve your listening skills by taking notes, observing your prospect’s body language, not jumping to conclusions, and concentrating on what your prospect has to say.
10. Follow-Ups
This is very important to know how well the prospect is doing after making a purchase decision from you. Write thank-you notes, call the customers after completing the sale to make sure that he or she is satisfied, and maintain a schedule of future communications. Follow-ups are very critical and you have to be very responsible after making the sale- you must show attention and responsiveness. Sales is a very critical process and must be performed with a lot of research and caution. Steps listed above will help you in not only communicating with the client but also get a deeper understanding about why prospects need products just like yours.
What are DTC Marketplaces?
KWs: DTC marketing, DTC e-commerce services, Guide to having a successful DTC brand, SEO services, Social media marketing, Online brand reputation, DTC tech commerce services Modern commerce has witnessed a profound transformation, with the pandemic acting as a catalyst for seismic shifts in consumer behavior. Ecommerce platforms and direct-to-consumer (DTC) sales have not only soared but have become integral to the survival and success of businesses across industries. Understanding the concept of DTC Marketplaces, or Direct-to-Consumer Marketplaces, is paramount as we navigate this new era. DTC Marketplaces represent a pivotal juncture in the evolution of retail. These platforms bridge the gap between brands and consumers, offering a direct conduit for businesses to reach their target audience. Essentially, they serve as digital bazaars where brands can showcase their products, leveraging the power of established online marketplaces like Amazon, eBay, or Etsy to connect with customers. The significance of DTC Marketplaces lies in their ability to provide brands with a ready-made, high-traffic stage to display and sell their wares. These platforms empower businesses to circumvent traditional distribution channels and engage directly with their customer base. In doing so, they facilitate a level of immediacy and convenience that aligns seamlessly with the demands of today's consumers. The key features and functions of DTC Marketplaces are multifaceted. They offer robust e-commerce infrastructure, often coupled with sophisticated analytics tools, making it easier for brands to track and optimize their performance. Furthermore, DTC Marketplaces provide access to a diverse and expansive customer pool, allowing brands to tap into new markets without the need for significant upfront investments in digital infrastructure. In this article, we delve into the dynamic world of DTC Marketplaces, dissecting their benefits and drawbacks and exploring how they can synergize with dedicated e-commerce websites. The strategic decision of whether to prioritize an exclusive website or embrace the reach of established marketplaces is crucial, and understanding the nuances of these options is essential for modern businesses seeking sustainable growth in an ever-evolving retail landscape. The Marketplace vs. E-commerce vs. Omnichannel Before we dive into the nitty-gritty of things, let’s get the basics out of our way by breaking down what each term means; Marketplace: A marketplace is a platform or venue where multiple sellers or vendors can offer their products or services to a broader audience of potential buyers. These platforms facilitate transactions between buyers and sellers, often providing tools and features for product listings, payments, reviews, and communication. Examples of online marketplaces include Amazon, eBay, and Etsy. Marketplaces can cover various industries, from e-commerce to services and even digital goods. E-Commerce Sites: E-commerce, short for electronic commerce, refers to the buying and selling of goods and services over the internet. E-commerce sites are online platforms or websites specifically designed for businesses to showcase and sell their products or services to customers online. These sites may vary in size and complexity, ranging from small boutique stores to large online retailers like Amazon. E-commerce sites typically include features such as product listings, shopping carts, secure payment processing, and order management. Omnichannel: Omnichannel is a strategy used by businesses to provide a seamless and integrated customer experience across multiple channels, both online and offline. This approach aims to ensure that customers can interact with a brand or business consistently and effectively across various touchpoints, such as websites, mobile apps, physical stores, social media, email, and customer service. The goal is to create a unified and cohesive customer journey, allowing customers to transition between channels seamlessly while receiving consistent information and service. Now let’s compare the former two: DTC Marketplaces vs. E-commerce E-commerce Websites Brand and Creative Control: E-commerce websites offer businesses complete design, functionality, and navigation control. This means they can create a digital storefront that aligns precisely with their brand identity and product offerings. Furthermore, website owners can iterate and update their site regularly based on customer feedback, ensuring a dynamic and customer-centric online presence. Ownership of Customer Data : Businesses can collect valuable customer information, including purchase history, preferences, and lifetime value. This data can be used for retention marketing campaigns, personalized product recommendations, and improving the overall customer experience. No Third-Party Seller Fees : E-commerce websites don't entail third-party seller fees. This means businesses can anticipate and manage their operational costs more effectively without being subject to variable fees associated with marketplaces like Amazon. The absence of seller fees allows for more predictable financial planning. Less Visibility to Competitors : When customers visit an e-commerce website, they are typically focused solely on the products and services offered by that specific brand. There is no direct comparison with competing products or brands, reducing distractions and increasing the likelihood of conversion. DTC Marketplaces Built-in Audience: DTC marketplaces like Amazon provide businesses with immediate access to a pre-existing and extensive consumer base. This eliminates the need to build a specific audience from scratch. However, it's important to note that this convenience also brings greater competition with other sellers on the same platform, necessitating a focus on product quality, competitive pricing, and optimized product listings. Customer Service Assistance : Marketplaces handle most aspects of customer service, including order processing, shipping, and returns. This alleviates the responsibility of managing customer inquiries and complaints, which can become time-consuming as a business grows. Seller Tools to Maximize Sales: DTC marketplaces often provide seller tools and features designed to enhance sales within their platform. These tools can help businesses optimize product listings, manage inventory, and even access advertising opportunities within the marketplace. However, it's important to note that access to critical customer data may be limited within the marketplace environment. Convenience of One-Stop Shopping: Customers appreciate the convenience of finding a wide range of products in one place when shopping on marketplaces. This convenience streamlines the shopping process, and customers can often benefit from consolidated, low-cost, or even free shipping options. However, businesses operating within a marketplace must be prepared to compete directly with similar products and brands available on the same platform. The choice between an e-commerce website and a DTC marketplace hinges on factors aligning with a business's specific goals and resources. Many businesses opt for a hybrid approach, leveraging both strategies to capitalize on their advantages. And this is where an omnichannel approach comes into the picture. When carefully crafted by weighing the advantages and disadvantages of both a website and a marketplace, an omnichannel strategy emerges as the most effective approach to serve customers wherever they prefer to shop. The omnichannel approach offers customers flexibility and convenience. In cases of unforeseen disruptions, such as technical issues on one platform or supply chain disruptions within a marketplace, customers can effortlessly transition to another channel to complete their purchases. This adaptability enhances customer satisfaction and reinforces your brand's commitment to providing dependable and accessible shopping experiences. The Growth of DTC Marketplaces The numbers don’t lie, and DTC marketplaces have witnessed a remarkable evolution and explosive growth, marked by significant shifts in market share statistics and an array of success stories. This dynamic sector has become a formidable force in the e-commerce landscape, and its potential continues to expand. Let’s explore this in deeper detail. DTC marketplaces have seen an unprecedented surge in market share, with US e-commerce spending skyrocketing to $870 billion in 2021, an impressive $108 billion increase over the previous year. While this growth has benefited various players, the lion's share has gone to the big marketplaces, which are steadily increasing their dominance. The most prominent online marketplaces, including Amazon, Walmart, and Target, collectively make up over half of all US e-commerce spending. In 2021, they experienced a staggering 21% growth rate, surpassing the overall e-commerce spending growth rate. Their ability to capture a substantial share of the market is undeniable. On the other hand, DTC e-commerce spending has also grown robustly, estimated at around $125 billion in 2021, a 15% increase from the previous year. While numerous new brands and small businesses have launched websites, collectively, they represent approximately a quarter of the size of the dominant marketplaces. Notably, their growth rate is slower, further widening the gap between them and the market leaders. The Makings of a Successful Marketplace Before we dive into the nitty-gritty of things, let’s get the basics out of our way by breaking down what each term means; Exposure and Discoverability: A thriving DTC Marketplace enhances brand exposure, helping brands stand out in a competitive online landscape. It often curates brands that share similar values with consumers, making it more likely for customers to engage with and buy from them. Commission-Based Model: DTC Marketplaces typically operate on a commission-based model, charging brands a percentage (usually between 10% to 35%) of sales made through their platform. This model does not require the marketplace to maintain inventory, placing fulfillment responsibility on the brands themselves. Focus on Core Business: Successful DTC Marketplaces enable brands to concentrate on core business activities, such as product development and innovation. Brands utilise these platforms to broaden their reach without spreading themselves too thin. Global Reach: Some DTC Marketplaces offer global reach, facilitating international expansion for brands. These platforms, such as Curated Crowd, open doors to markets like China, providing independent designers with access to new audiences. Add-On Features: DTC Marketplaces are increasingly offering fee-based add-on features that empower brands to enhance their marketing efforts. This includes improving social media and email campaigns to boost visibility and sales. Curation Strategy: Brands often prefer DTC Marketplaces with a curated approach, featuring fewer brands but providing effective guidance to customers. Such curation increases the likelihood of conversion. Social Impact: Some DTC Marketplaces emphasize a social impact ethos. For instance, The Fascination directs a portion of each purchase toward supporting social causes, like championing women and minority founders, allowing brands to align with meaningful initiatives. Holistic Shopping Experience: DTC Marketplaces create a more comprehensive shopping experience by offering diverse products. Brands can reposition themselves in a broader market context, potentially attracting new customer segments. Growth Potential: Brands that utilize DTC Marketplaces often experience significant growth. Over 90% of brands that join such platforms witness growth, with half of their sales increasing by fourfold, underscoring the potential for expansion and success. Understanding the Advantages of DTC Marketplaces The question arises: What explains the remarkable dominance of marketplaces in this landscape? Research has shed light on this phenomenon, revealing that marketplaces often outperform DTC brands in terms of pricing and delivery experience for the same products. Pricing and Delivery Advantage: A revealing study found that top DTC brands frequently lose the price and delivery experience battle to marketplaces when comparing identical products. This advantage was exemplified in the case of Olaplex, a popular beauty brand. Customers could purchase Olaplex products at lower prices and with faster shipping on marketplaces like Amazon and Walmart compared to the brand's own website. Getting Amazon reviews can help build more trust among customers. Marketplaces Win Customer Preference: Marketplaces, particularly Amazon, consistently emerge as the starting point for well over half of all e-commerce searches. This means that even loyal customers of DTC brands often opt to purchase from Amazon and Walmart, impacting brand margins and customer loyalty. Price Wars and Margins: Marketplaces, known for competitive pricing, also take a referral fee of 5-15%. DTC brands earn less profit per sale on marketplaces and miss the opportunity to cultivate lifelong customers. So, what does the data say? The data unequivocally demonstrates that marketplaces, especially Amazon and Walmart, frequently win the price war for DTC brands' own products. Moreover, they offer quicker delivery through Amazon Prime and Walmart Plus services. Their dynamism, coupled with a pricing and delivery advantage, has attracted a significant customer base, emphasizing the need for DTC brands to adapt and compete effectively. Benefits of Selling on Marketplaces: Why Diversify Your Channels? Diversifying your sales channels beyond Direct-to-Consumer (DTC) Marketplaces offers numerous advantages, including increased exposure and revenue streams. Here's why it's crucial to expand your reach and why your e-commerce website should be the central hub for brand identity and control: Match Your Customer's Journey: It's not just about the number of channels; it's about meeting your customers where they are on their journey. Today, customers are spread across various channels, so diversifying ensures you reach them effectively. Greater Reach: Utilizing different marketing channels such as social media, podcasts, blogs, and online communities can help you extend your reach to a global audience, generating interest in your brand and products. Risk Hedging: Similar to financial investments, relying solely on one channel is risky. Diversification in marketing reduces dependency on a single platform, offering a safety net in case of unexpected changes or platform alterations. Be Where Your Customers Are: Understand your customers' needs and preferences, adapting your marketing efforts to engage with them where they prefer to be, ensuring a personalized and attentive approach. Avoid Dependency on One Channel: Diversifying helps you tap into different customer segments and reduces the risk of being overly reliant on a single channel. This adaptability is crucial when facing unforeseen challenges. Engage Current and Attract New Customers: Diversification allows you to simultaneously engage existing customers and attract new ones through impactful and engaging content, strengthening brand loyalty. Gain Useful Data: Exploring various marketing strategies and channels provides valuable data that can guide future decisions, especially in uncertain marketplaces where assumptions may no longer hold. Platform Independence: Being present on multiple platforms ensures you have alternatives if one platform changes its policies or suspends your account, as we've seen with major platforms in the past. Resilience to Market Forces: Relying on a single channel exposes your business to market forces. Diversification makes your business more resilient, reducing vulnerability to shifts in technology or legislation. Pivot in a Crisis: Diversification enables you to pivot quickly in a crisis. Businesses that had already explored different channels were better positioned to adapt during global disruptions. Develop Greater Customer Loyalty: Engaging customers where they feel most comfortable and familiar builds loyalty across different market segments, leading to long-term customer relationships. Exposure from Different Angles: Diversified marketing exposes your products and services to potential customers through various touchpoints, increasing interest and curiosity about your offerings. Unexpected Client Acquisition: Diversification can lead to client acquisition from unexpected channels. Adapting to changing consumer behavior and marketing methods ensures you remain agile and responsive. Tips for Expanding Your DTC E-commerce Business Running a successful DTC store presents its challenges, but the right e-commerce strategies can help overcome common obstacles like low traffic, high bounce rates, and cart abandonment. Here’s how you can do it. Implement Shoppable Videos Incorporate shoppable videos into your eCommerce strategy to provide customers with an immersive product experience. Statistics show that 89% of consumers are influenced to purchase a product after watching a video. Shoppable videos can be created easily using tools like Videowise, allowing you to monetize videos by embedding them on your site or sharing them in marketing campaigns. Ava Estell, an all-natural skincare brand, achieved £743K in revenue with a 21% conversion rate by utilizing shoppable videos. Build Supply Chain Muscle Strengthen your supply chain by streamlining sourcing, manufacturing, transportation, and distribution processes. This optimization can help reduce costs, minimize waste, accelerate delivery times, manage risk, and facilitate business scalability. Tip: Develop a supply chain strategy, work with reliable partners, invest in technology, and prioritize sustainability to enhance your supply chain's efficiency. Zero and First-Party Data Use the power of customer data to drive your business decisions. Zero-party data, obtained directly from customers, and first-party data, collected through website interactions, can be instrumental in improving your DTC store's performance. Collect zero-party data by understanding customer interests and preferences. Use first-party data to track customer behaviors, such as cart abandonment rates and video engagement, to enhance the shopping experience. Invest in Owned Brick-and-Mortar Stores Despite the rise of online shopping, brick-and-mortar stores remain valuable for building personal connections with customers. Opening physical retail outlets can help you establish trust and offer a level of service that online retailers often can't match. In 2021, 46% of consumers expressed a preference for buying from brick-and-mortar stores. Consider Consumer Feedback Always prioritize customer feedback when making business decisions. Act on customer suggestions and demands, as they often indicate opportunities for growth. Engage with customers through various channels and gather insights. Use feedback to guide decisions, whether it's updating your website, introducing new products, or enhancing services. Ryan Mckenzie, Co-Founder & CMO of Tru Earth, emphasizes the importance of focusing on customer experience and investing in customer support to differentiate your DTC store. Brand Success Stories Here are two success stories that can serve as your guide to having a successful DTC brand Artsabers Origin: Created by a dedicated fan aiming to bring the Star Wars fantasy to life. Approach: Collaborated with high-quality manufacturers to offer affordable custom t-shirts and iconic Lightsabers. Idea: Introduced a unique video shopping experience where fans can explore fictional and real-world content, learn about sci-fi weapons, and make purchases directly within the eCommerce video player. Results: Achieved remarkable success with a 25% increase in conversions and recorded €1.1 million in sales. This demonstrates the power of immersive video experiences in boosting engagement and sales. Ava Estell Origin: Founded by Yaw Okyere to address the need for safe skincare products for people with darker skin tones. Approach: Customer-Centric Approach that prioritized customer education and engagement Idea: Embedded informative videos on their Shopify store to educate customers about products Results: A 21% increase in conversion rates and up to £743k in additional revenue. This showcases the effectiveness of using videos to inform and engage customers, leading to improved conversions and revenue. Strategies for Success Utilize Social Media to Drive DTC Sales To effectively utilize social media, start by identifying the platforms favored by your target audience. For instance, Instagram is a popular choice, with 83% of customers using it to discover new products and services. It's crucial to be present where your potential customers are active. Once your presence is established, optimize your social media strategy. Provide valuable content that resonates with your audience, such as user-generated videos showcasing your products. Additionally, consider collaborating with social media influencers to expand your reach. Micro and nano influencers, known for their relatability and strong community engagement, are often more cost-effective than larger influencers. Measure key performance indicators (KPIs) to assess the impact of influencer collaborations. A Strong Brand Identity Building a strong brand identity is essential for establishing trust and confidence among your target customers. Beyond just social media posts, your brand should evoke positive feelings and perceptions. Tools like Videowise can allow you to embed video reviews directly on your website, helping to convince potential shoppers to make purchases. Moreover, video storytelling can be a powerful way to create a brand narrative that resonates with your audience. Share your brand's story, values, and mission through video storytelling, reinforcing your brand identity and making it more relatable. Monitor and Optimize Marketing Data To understand your customer well, partner with digital marketing platforms that provide you with specific and clear customer data. Key metrics to track include sales revenue, conversion rates, cost per click, site traffic, and social media engagements. Continuously analyze these metrics to gain insights into what's working and what's not in your marketing strategies. Data-driven decision-making is critical to optimizing your marketing efforts and ensuring they align with your business goals. Explore Offline Marketing While DTC brands primarily operate online, it's essential not to overlook potential customers who aren't frequent Internet users. Some individuals still prefer traditional offline channels. Consider offline marketing methods such as placing posters at bus stops or deploying representatives to raise brand awareness. Remember that measuring offline marketing efforts' effectiveness can be challenging, but it's an investment that can help you reach diverse audiences. The Power of Email Marketing Email marketing remains a highly effective channel for DTC brands. It offers a substantial return on investment (ROI) and allows you to monitor customer engagement and behavior closely. Use email campaigns to provide personalized content and offers to your subscribers. Show genuine care for your customers by delivering value through email communication. Automated emails can play a significant role in nurturing leads and retaining customers. Customer loyalty is relatively easy to earn as a DTC business when you demonstrate how much you care about your customers' needs and preferences. Remember that email marketing is integral to the customer journey, and your efforts can lead to long-lasting relationships. Trends and Predictions in DTC As per the current industry standards, these are the top 5 trends that we can expect to grow in the DTC sector; Homeware The homeware category has witnessed a notable increase in online sales. This growth can be attributed to the increasing number of millennials buying homes and the growing acceptance of online furniture and appliance purchases due to their convenience. As more consumers realize the ease of online shopping for homeware, this category is expected to continue its upward trajectory. Fashion DTC fashion brands have revolutionized the fashion industry by offering high-quality clothing directly to consumers. Eliminating intermediaries helps these brands to experience a surge in web traffic. Notably, four out of the ten fastest-growing DTC eCommerce businesses belong to the apparel and footwear sector. Niche fashion businesses, such as Cubcoats specializing in kid's hoodies, have also recorded strong sales, indicating the diversification within this category. Health Technology Brands like Oura and WerLabs have attracted increased investor interest in recent years. This surge is not solely attributed to pandemic-related trends but also stems from the rapid growth of the $4.5 trillion wellness market. Millennials and Gen Z's heightened focus on personal wellness further contributes to expanding health-tech DTC eCommerce businesses. People prioritize convenient and cost-effective wellness solutions, so this category is poised for sustained growth. Home Fitness DTC eCommerce fitness brands, exemplified by Peloton, experienced a significant 66% increase in sales during the pandemic in 2020. The rise in remote work and freelancing worldwide has led to a preference for home workouts, with 66% of individuals favoring exercise at home. Factors such as gym membership costs, overcrowded gyms, and commuting inconveniences have discouraged some from traditional fitness clubs and gyms. Skincare The skincare category is expected to gain more popularity in the coming years. The emergence of products tailored to various skin tones, price ranges, and preferences has contributed to its growth. Online sales of skincare products have doubled as consumers increasingly opt for online purchases. The beauty market, in which skincare plays a significant role, is projected to be worth $128.7 billion by 2030. Pet Food Emerging DTC brands in the pet food category offer healthier and safer options than many traditional retailers. With the growing number of pet owners, more individuals are open to buying pet food and other pet-related essentials online for their convenience. In Conclusion The advantages of DTC marketing are undeniable, providing brands with the tools to forge a more personalized connection, gather valuable customer data, and adapt swiftly to changing consumer preferences. But success in the DTC landscape doesn't happen by chance. It requires a strategic approach, a commitment to SEO services to improve online visibility, and a well-crafted social media marketing strategy to engage with audiences effectively. Additionally, managing online brand reputation is paramount in the era of transparent customer reviews and social media scrutiny. As the DTC tech commerce services ecosystem evolves, staying ahead of the curve is essential. To thrive in this dynamic environment, consider partnering with experts specializing in DTC e-commerce services. With its wealth of experience in SEO services, social media marketing, and online brand reputation management, Saffron Edge can be your trusted ally on this transformative journey. Your customers are waiting, and Saffron Edge is here to help you make that direct connection. Let's embark on this journey together and redefine your brand's future in DTC marketing. Contact us today to learn more about our comprehensive DTC e-commerce services and DTC Performance marketing. Your brand's success awaits! ...
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Why A Buyer's Journey Holds The Key To Your Digital Marketing Success
The methodology mentioned above is referred as Inbound Marketing that includes attracting strangers on the internet, converting them into leads, and eventually into delighted customers. But the real question is how do you attract these strangers and earn their trust in order to form a long-term customer relationship? The answer is content. Great content will always attract information seekers who are lurking over the internet to find information about a product or service and make a decision. Before creating the great content, it is important to understand and define exactly who you’re creating it for. Now this is termed as Buyer Persona- the people who are your target audience and you want to sell your products or services to them. Once you understand who your buyers are, you’re ready to create steps for buyer’s journey. What Is The Buyer’s Journey? Not all people think alike. Same will be the case with your different types of buyer persona, and the next step that you’ll want to take is to map each persona with the buyer’s journey. HubSpot defines the buyer’s journey as a detailed research process potential customers go through before reaching or leading up to the purchase decision. In layman’s term, what questions, problems or opportunities do your potential customers have that could be answered or solved by using your product or service? The content you create will be designed according to various stages defined in your buyer’s journey. If you don’t know about the important lifecycles of a buyer’s journey, how will you create content to mould the decision of buyers in various stages of the journey in your favour? There are three common and important lifecycles of any business: 1. Awareness Stage Prospect’s realize about their needs or encounter some problems that needs to be resolved. They start researching(on the internet) to more deeply understand and define their problem. They also look for solutions online. 2. Consideration Stage Prospects have clearly understood their need or problem and now are juggling through options of products or services that best suits their needs. They are committed to researching and understanding to reach to a conclusion. 3. Decision Stage In the final lap of making a decision. But before doing that they need to be doubly sure about whether they are making the right decision or not. Hence, they look for second, third or ‘n’ number of opinions of other people who have witnessed the products or services by a company. 4. Mistakes most Digital Marketers make Most companies and their marketers concentrate their effort or the bulk of their online content on the decision stage( Buy Now, Join our club and get one membership free!, etc.). What most marketer leave behind is the focus on other stages of the customer lifecycle, that mostly answer the customer’s question-why? Inbound Marketing(a type of digital marketing) does encourage the marketers to create content for each stage of the buyer’s journey because it’s critical for long term success. It helps build trust and frames your company as the industry leader in the product/service segment that your company caters to. A Dummy Example Using Content for Buyer’s Journey Client: Video Production Company Startup Persona: Marketing Head Awareness Stage: In this stage a business owner is trying to find various marketing solutions available but wants to find a unique one- one that resonates with his potential customers. Question: What type of online marketing solutions will move my company forward? Content that could be helpful: Checklists, whitepapers, and ebooks on different ways businesses or other startups could benefit from Introduction Videos, Brand idents, etc. For example: tips for startups for creating engaging content for their social media channels. Consideration Stage: Now the business owner knows a bit more about engaging content through video and wants to know more about other options. Question: Video could be a great solution for telling our company story. What type of other video options are there? What is the video process? Content that could be useful: Case studies featuring client success, webinars, and infographics. For example: The Video and Production Process explained. Decision Stage: The owner is ready to make a decision that he’ll move forward with a video production company that would brand his company. The content will be produced to showcase his company better than all the rest. Before doing that he looks for online reviews and ask some direct questions from the video production company. Questions: Why you do video best? Are you right for me? Content provided by the video company: Culture-focused blog posts by internal employees. Video demos, feature checklists etc. For example: How to prepare for a video shoot checklist. Understanding the questions asked by your various buyer personas helps you better map out the content for each stage. Hence, it is very important to understand the buyer’s journey for your digital marketing success. ...
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Top 3 Processes to follow to Monetize Your SAAS Blog
The subscription-based businesses, or what is more popularly known as SaaS (Software as a Service) businesses, might look like a very lucrative industry because of their increasing exposure and growth rate, but this profitable industry comes with various challenges. Some of the most common problems that you will face in this modern era industry are measuring business performance, filtering the different ways of monetization, and implementing them to get expected results, not being able to find too much information about marketing related to the SaaS industry and much more. But this blog post is here to help you out with one of the SaaS industry's most significant needs, and that is the monetization of the SaaS blog. Even in the SaaS industry, churning is a normal thing, and by churn, we mean losing old customers to add new ones. But one crucial thing that you should know here is in the SaaS industry, the cost of winning a completely new customer can be a bit higher than all other sectors. This is why it is said that all the SaaS-based companies out there that will have too much churn rate will never be able to get tangible results from their efforts and become successful. So, without any further ado, let's begin our journey of monetizing SaaS blogs without any hassle and make your firm stand out from the crowd while being profitable. The importance of revenue recognition in the SaaS industry Before learning how to monetize your SaaS blog, there is one more important thing that you need to know, and that is ‘why revenue recognition is so much important for the SaaS industry.’ A SaaS model-based firm will always charge its customers an upfront price for all the services that will be delivered over a particular period of time. But both International Financial Reporting Status (IFRS)and Generally Accepted Accounting Principles (GAAP) say that a firm can never have any type of revenue, until and unless they start rendering a particular service for that number of customers. This is one of the primary reasons all the SaaS model-based businesses out there have to keep an eye on the money coming to their account and analyze how much money in the account is recognized. In addition to this, two boards cover all the bases of revenue recognition for all the SaaS businesses out there, and these boards are the Financial Accounting Standards Board and International Accounting Standards Board. The top three ways to of monetization All the things that you do in your business follow a planned and actionable process, and you should move forward with monetization with the same approach. We have included the top three monetization methods, which are key drivers to success. Quantifying the buyer persona If your firm is lacking a buyer persona, then you are surely missing many things in your firm that might slow down your growth rate. The first key to monetization is understanding who your customer is in a very detailed manner. If you are not sure about whom you are pushing your pricing pages, you will never come to know what to include in your pricing page to make it more engaging. And more importantly, you will never be able to retain these people if you will not know who they are. If you want to begin on the right foot to build a buyer persona, you can start your journey by asking different questions to your customers. But you can’t just ask any question as you will need to be specific about what you are trying to get from them. It will be essential for your firm to collect information about pricing, features, and demographics. The main idea behind asking these questions will be to know your customer values, as this will help you align your pricing with it. In the demographic section, you can ask your age, income, and packaging information, you can ask your customer about patterns and mechanical items. Implementing a pricing process You will have to make sure that monetization in your firm is just a part of the process, but most SaaS-based companies are not able to focus on this, and that’s why they are not able to stay productive with their method of monetization. You will be surprised to know that an average company spends only 8 hours throughout its business lifecycle in pricing. Do you think that any business out there can become successful by spending just 8 hours on sales, product, and marketing? The answer is obvious, and this is the main reason you shouldn’t just spend 8 hours on pricing as well. There has been various research conducted on businesses, and it has been found that most of the companies lack expertise, pricing, and process when it comes to pricing. The first thing you will need to do is commit to your pricing and then assign a particular and dedicated team to keep tabs on the overall pricing model and the changes made in pricing for various reasons. If you succeed in building pricing as a process in your firm, you will be able to become more serious about it, and with the improvement of your product or service, your pricing will also increase accordingly. Taking advantage of the multi-price mindset There are only two ways out there through which you can fuel your SaaS business growth, either through your existing customer or through your new customers. There can never be a third way of making your business profitable. And this is the most important reason you will have to start using a multi-price mindset in your industry. To acquire a multi-price mindset in your business, all you will need to do is start using feature differentiation. This approach is best conveyed through a pricing structure based on the tiring system, and in this case, every tier will appeal to a completely different persona. You should know that value metrics are the basis of this pricing structure, and you will surely be able to become efficient with your monetization approach in the SaaS industry. Another important thing that you need to know about a multi-price mindset is that it is an adaptable approach, and it is entirely focused on generating more profit for your SaaS business by merely appealing to the vast array of perceptions of value. So, you will have to leave your selling approach at a fixed price behind and try to match the price with the different types of customers' needs. Monetization is undoubtedly one of the most critical factors that a business will need to focus on, especially if you are in the SaaS industry. There are two main reasons why monetization is going to matter a lot for your business; first, it is a low-cost approach, and second, it is one of the most effective ways out there that you can use to maximize your overall value. You should never make the mistake of not taking the pricing seriously, as this can hurt your SaaS-based business in many ways. You should know that you can easily overcome the vast array of challenges of the SaaS industry if you can stay right with your monetization approach because this is the area where most SaaS industries suffer. Use this blog post as a guide and make the required changes in your monetization approach. There’s much information on SaaS metrics, and we recommend keeping things simple. Even though COVID-19 has changed the dynamics a lot, efficient and predictable businesses will always stay. When it comes to measuring your business competence, we recommend tracking your Gross Margin CAC Payback. When it comes to predictability, you can’t ignore critical indicators such as Net Dollar Retention, Up for Renewal Analysis, and LTV/CAC. These measures work together to provide remarkably good insight into the health of a software business. Straight talk? Figuring out how to blog and make money from it is difficult. There is no one-size-fits-all solution, as success in blogging often comes down to the commitment to your site, including tangible and intangible. However, if you focus on building a unique, relevant site that engages your users, you can start to capitalize on your blog traffic with display ads, premium content, membership tiers, affiliate marketing, and sponsored content. Monetizing your blog takes time, patience, and perseverance, as it can take years of hard work before your monetization strategies start paying off. That said, everybody has to start somewhere, and we’ve got the tools to help. Reach out to Saffron Edge to plan your next inbound and content marketing strategy and how we can help you increase your revenue with the right tactics and measurements. ...
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