How To Set Up A Google My Business Page For A Law Firm?
Jun 15, 2021
10 min read
Suppose you want your customers to know your business's primary location from your online website? How are you going to plan and propose that to the search engines? Displaying information about the whereabouts of your business is a process or one of the online tools available for companies to inform search engines about their products and services.
Google My Business Page is the tool that enables you to add your business location on Google Maps and Search for customers to know more about your business. Although, as a business, you must follow Google guidelines, you can add location details, pictures, and significant hotspots that may attract your target audience.
The sole purpose of setting up a Google My Business page for your firm is to verify the place of your operations so that it becomes easy for customers to find you and gain information. Did you know 48% of online buyers say that they use Google recommendations on what they should buy? Google My Business can help you get more customers as several users search on Google to find local businesses around them.
Google My Business is completely free for business firms to use to their advantage and does not require you to incur any cost while listing your business online. One of the prime advantages of this tool is professional services, like lawyers, as they get local advertising on search engines quite quickly.
Google witnesses 5.8 billion searches every day. Most of them have a local search interest; this means that a large population of online users search for products and services available in their local area. Google My Business page can help you in driving that local traffic to your website.
Since every other business, a law firm, also tries to adopt different strategies to overpower its competition and sustain itself globally. Still, Google My Business is often regarded as an underrated approach to reach the target groups. It has been an essential digital marketing tactic that helps you get customer reviews on your website based on your online profile and location, which is quite helpful for a lawyer to obtain new clients.
It is normal to quote that a customer now searches online and purchases from that business listed on the web. So if there's a need to appoint a lawyer, Google My Business can display your name as a relevant search based on the customer's search query.
Thus, we can say that appearing on the web is of utmost significance as your potential customers would be able to search for your services with just a click. Further, when they visit your website, they'll be able to dig in more information about your business. It is because Google My Business helps you do so!
Advantages Of Google My Business Tool
Suppose you open up a browser to search for a law firm for your insurance claim. You end up selecting a lawyer near your place and checking their reviews, and based on that, you visit them for consultation. See how easy that was- that's how Google My Business works!
Come Into Sight In Google Maps/Listings:
Google My Business enables you to have a local pack listing of your business over Google Maps, so you can easily find the name and location once you search it. It helps your law firm increase its visibility across platforms and becomes the first noticeable customer. The information that is accessible to the customer can be related to the location of the business, contact numbers, opening times, reservations and appointments, or details about the services offered. Many other companies use GMB tools to positively impact their target audience that resides within the service area.
Expecting Customer Reviews
A service feedback or a customer review is highly important for every business to analyze if the customer is interested and satisfied with the product/service. Leaving online reviews on your webpage helps other customers to determine your customer-engagement potential, based on which they make purchase decisions. Positive reviews also enhance the local SEO as they act as testimonies of the present customers and impact your client conversion rate and overall sales.
Helps To Analyze Your Web Page Insights
Google My Business further provides deep insights about your business website, aids your understanding of the market factors that affect your services, and strategies that impact the customer engagement process. You can gain access to statistics related to several views on your website, the effectiveness of campaign drives, etc. These reports specifically focus on where you lack business to resort to purposeful strategies to cater to these problems. Lawyers can make use of the insights to realize the performance of the website.
Customer Trust
Along with the tactical advantages that your business gets, you get to earn the trust of your customers by becoming a relevant search listed on the search engines. Most customers click on a website if it is listed on or around the top of the table on search engines since they are backed up by considerate evaluation and analysis.
Enhanced Brand Image
One of the prime advantages of customer review is that they can rate the quality of your products and services. Star ratings collectively contribute to your business's market image and influence your prospective clients' purchase decisions. It creates a hallmark for your service and aids to gain a competitive advantage as well.
A Google My Business Page For Your Law Firm
Creating a GMB page is quite simple and requires a few details for the initial setup. The following are the detailed steps to build your own Google My Business page for your law firm -
Enter Primary Details -
Reach out to the homepage of Google My Business to start the process and fill out crucial details about your law firm, such as -
- The firm name
- Location of the business (to find your firm's location on Google Maps)
- Email and contact numbers for customers
- Website Link
- Types of services offered.
These details are necessary to initiate your listing via Google My Business as it is used to describe your brand on search results.
Specify Service Area
A law firm needs to list its service area as customers outside the service location can click on your website and contact you for an appointment. Further, they may feel disappointed if you refuse to provide the service or cater to their request based on their location, resulting in a negative impact on the business image. Therefore, it is better to optimize and manage the location to ensure that only those customers connect to you who you geo-target for your business.
Register Your Business Listing
After specifying the service location of your business, the next step is to verify your business listing to Google. It is done so search engines can make your website visible to everyone. It is of utmost significance for a law firm to prove and verify its physical existence, which is why Google often sends a postcard that is necessary to substantiate your business listing.
And here you have it- Your Google My Business Account! However, some would still find the process a tad strenuous. We at Saffron Edge will surely pitch in to provide you with expert assistance to successfully set up your GMB page so your law firm can progress with a revenue-driven approach. Our legal marketing services have helped many businesses to reach global heights and earn profits by enabling their local listing page. To know more, contact our team today and book an appointment!
Direct-to-Consumer E-Commerce: Making the Breakthrough
Source: Pexels D2C (Direct-2-Customer) brands have a unique position in the market where they bring their product or service directly to the customer, often at the doorstep. D2C e-commerce has become prevalent in recent years. Just take a look at the performance of the D2C market in the United States in recent years. Also, note that there is a sharp increase in projected sales in the D2C market. Why D2C Brands? As per data collected by Statista, the top reasons given by customers for opting for D2C brands are: Lower Prices How are D2C brands able to provide better prices than their competitors? It’s simple. By owning the delivery chain and eliminating the middleman, they are able to provide similar products at a lower price. Often, they can do so in a way that enhances the customer’s experience as well, for example, via doorstep delivery. Dollar Shave Club offers a convenient option for male grooming at lower prices. Their products do not sacrifice quality to do so. They have merely opted for a streamlined and minimalistic approach that, when combined with owning their supply chain, lets them be able to provide customers with high-quality products at a cheaper price. Incredible Customer Experience Speaking of convenience, free returns are also a defining factor for customers opting for D2C brands. Free returns provide the customer with a sense of security and trust. In return, D2C brands that do so come across as trustable and get a chance to gain loyal customers. One of the best examples of this strategy is David Kind, an eyewear brand that provides an incredible shopping experience at the home of the customer. David Kind allows the customer to pick multiple frames and try them at home with no obligation to buy and with no delivery charges. Innovative Ideas to Spark the Growth of Your D2C Brand Show That Your Supply Chain is Trustable Why should a customer opt for your brand instead of a brand that may have existed for longer? Providing free try-out options like David Kinid does, without any obligation to buy, is an excellent way of providing exactly such an option. D2C brands must also assure the customer that nothing wrong would happen during delivery and that if it did happen, the matter would be resolved quickly and without hassle. One could also provide compensation in cases where the supply chain does provide inconvenience to the customer. The modern customer values convenience highly. False promises on that end might come to bite brands back in the future in the form of negative reviews which may ruin an incredible number of sales. Provide Your Product as a (Subscription) Service While a new idea, it’s not entirely uncommon to now provide a product as a subscription service. For example, Sleepy Owl is a D2C brand that provides subscription-based coffee deliveries. One can today find subscription services ranging from groceries to sports equipment and facilities. The writer of this article is personally engaged in the latter and has had a fantastic experience. When one returns to the data collected by Stastia regarding the top reason people opt for D2C brands, one finds that the common theme is great customer experience. Create a Loyalty Program Providing farm-fresh dairy to customers? Why not provide every 7th glass of milk free? The loyalty of a customer is worth far more than the occasional cost of a free item. Take the example of Adore Me, an women’s intimate apparel brand that runs a loyalty program rewarding customers after every five purchases. Go Digital to Become Even Cheaper Physical store locations cost a lot of money. A vast majority of sales of D2C brand occurs digitally anyways. For example, 83% of boAt’s sales come from online marketplaces. D2C brands might do away with physical stores completely. A brand that has embraced this idea is DSTLD. It does not have any physical locations and sells luxury apparel using “ethically sourced” materials. You may also opt to become semi-digital. Cloud restaurants are popular in many cities now. They only pay for the kitchen space and sell their delivery-only food digitally. Create an Authentic Communication Channel With Your Customers The customer sees the same logo on the delivery person that they do when scrolling through the e-store of a D2C brand. Customers expect authenticity and accountability at the end of D2C brands. To uphold this expectation, D2C brands must ensure that an authentic communication channel is established with the customers. Consider customer service as important as any other facet of your business. While automating customer service is helpful, do not overdo it. Integrate a chatbot but also ensure that human assistance is readily and easily available if the customer chooses to opt for it. Encourage feedback on your products. Launch social media campaigns that encourage the active involvement of your followers. Provide a Quality Supply Chain Experience to Create Loyal Customers One of the biggest fears of customers while ordering from a D2C brand for the first time is potential problems in delivery. Create a system that provides the customers with regular updates on the status of their delivery. Make it easy for them to ask questions about their delivery. Include an interactive and easy-to-navigate FAQ section Make it easy for customers to ask for human assistance A good experience in this area would not only create a recurring customer but also one who suggests your brand to others via word-of-mouth. Update the UX/UI of Your E-Store Did you know that you only have 50 milliseconds to make a good impression on the visitor of your e-store? The Giant Hummingbird takes longer than that to flap its wings once. A lot of sales happen subconsciously. That is exactly the level of mind that brands should aim to impact with the design of their websites and collaterals. It’s really about how your brand makes the customer feel rather than how they think. How does one go implement these ideas and more in their marketing strategy? Effective Digital Marketing for the D2C Brand of the Future Social Media Marketing for Attracting the Modern Consumer It is incredible how platforms such as Facebook have not hit a peak and begun to decline. According to Statista, the number of monthly active users of Facebook continues to grow. Consider now that Facebook is beaten in growth by platforms such as Tik Tok and Twitch, which are far more popular with younger audiences. Essentially, your brand needs to find where your niche audience feels most at home. The numbers do not matter in social media marketing as much as the relevancy of those numbers. For example, take a statistical analysis of a hypothetical LinkedIn post by a sports-apparel company named Abibas (it has a peculiar logo containing 4 stripes). The analysis tells that the audience being reached is medical professionals of both genders aged 60+. Abibas must market to audiences in the age range of 13-30 to make the most impact. Ensure that your social media marketing strategy is highly relevant and effective. Social media is not only effective in being the top funnel of your marketing strategy, but it is also essential in engaging existing customers and boosting customer loyalty. Audit Your Website For SEO Ensuring that every single area of your website is SEO friendly is one of the most important things you can do for your brand’s visibility. Combine this with content marketing to successfully promote your brand to a niche audience. Marketing to Younger Audiences Here are a few ideas that would help you market to younger audiences better. Opt for social media websites that star short videos for marketing. The younger generation prefers shorter forms of content that are featured on websites such as Tik Tok and Twitter. You can turn to the polar opposite as well to market to the same audience: long-form live streaming or video/audio podcasting. Younger audiences tend to leave live streams on Twitch or podcasts on platforms such as iTunes open while they go through the day. Marketing on platforms like Tik Tok, Twitter, and Twitch is powerful because it comes across as authentic and delivers your brand’s communication in a way that is most relatable to young audiences. Use Paid Marketing to Gain an Edge At the lower end of the funnel, paid marketing is one of the most effective ways for your brand to generate sales. It is very important to ensure that your paid marketing campaign is highly cost-effective and yields results of tremendous proportions. The best ways of doing this are: Using effective keywords Bidding intelligently Writing a highly enticing call-to-action Leverage Word-of-Mouth Reviews “If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.” – Jeff Bezos, Founder and CEO of Amazon D2C brands stand in a unique position where they serve a brilliant customer experience compared to their rivals. They must promote word-of-mouth reviews consistently. After all, it is a highly effective way of marketing that 92% of consumers feel is important. Referrals are a good way of promoting the same. You may opt to provide people with discount codes or cashback on a wallet in your e-store upon referrals, for example. This is an incredible time for D2C brands to push for more. The modern consumer prefers the authenticity presented by D2C brands and the convenience presented in their services to traditional businesses. The best way to create this growth is by experimenting with innovative ideas, such as providing free try-on options at the homes of potential customers and marketing on platforms such as Tik Tok and Twitch. These ideas are effective in not only gaining new audiences but also in establishing trust to gain their loyalty. ...
read more
Why Your Dental Practice Needs More Shareable Content
For as long as we can remember, businesses have relied on advertisement medium to capture their majority audience. But much like dinosaurs and cavemen, the traditional TV and media advertisements have become a thing of the past. Today, where in a world of 7.7 billion people, almost half of the population uses internet to look for businesses and everyday things, it has become extremely important for businesses small and big alike to have and maintain an online presence. For potential customers, one of the most important aspects of learning about business has shifted from traditional advertising and consultation. Businesses now rely on content marketing to engage their audience in the digital sphere. Adopting a carefully crafted content marketing strategy can result in greater audience engagement and leads for any business imaginable. What Is Content Marketing? To better understand why content marketing has become a go-to strategy for marketing professionals, it is important to learn what content marketing is. Content marketing a carefully planned marketing approach that focuses on the creation and distribution of content that is relevant, unique and valuable to attract, engage and retain targeted audience with the aim of generating and converting potential profitable leads. Simply put, content marketing is any type of content, whether blogs, videos, infographics or visual content created and shared with the goal of attracting, engaging and retaining audience. Content Marketing For Dentists Everybody knows that they should be visiting a dentist regularly in order to maintain oral hygiene and a healthy smile, but what dentists don’t know is that 51% of their potential patients use internet search engines to look for a dentist. Just acknowledging the above fact is sufficient enough to realize how important it has become for dentists to ensure they are among the top results of search engines. Now that you have fully absorbed just how much important it is for your dental practice to have an online presence, it’s time to look at how you can make sure to appear in the results when a potential patient is looking for a dentist. Most people, when looking at content marketing focus on placing and using keywords throughout their websites. However, this is not a strategy that can yield long term effects for your dental practice. The simplest way to understand how a reader or searcher can become a potential customer is to realize that the people searching for dentists online are human. Only providing human connection and building a relationship with your reader is the way to build trust and ensure they choose you. If you have a dental practice business or are a dentist, and are still not convinced on why you should be looking at content marketing to bring in more business, here are a few reasons why content marketing can do wonders for you. Why You Should Consider Content Marketing For Your Dental Practice? 1. Improved Visibility Unique and engaging content can provide you a better opportunity to optimize it in a way that will boost visibility. If you focus on creating content pieces that are informative and valuable, you will show up in search engine search results for when people are looking for similar topics you have covered. Once hooked, readers do not refrain from sharing the content. Valuable content creation does not limit your visibility to search engines, in fact if you post unique, engaging and informative content on your social media, people might share it with their friends and family bringing more and more visitors to your website, and we all know what more visitors can mean for your business. 2.Reach Target Audience One of the perks of using digital media for marketing your dental practice is that you can create specifically targeted content that can hit home run. Traditional ways of advertising have become tiresome, expensive and ineffective. With content marketing, you can target people looking for a dentist with effective content marketing strategy to attract your target audience, hence, filtering out people who actually are interested in your services so you can convert and retain them as your patients. 3.Build Trust Choosing a good dentist is not less than choosing a life partner. It can have a huge impact on the quality of your life. Which is why, you need to let your audience know that you are trustworthy and knowledgeable, and that they can trust you to take care of their smiles. When you create and post content that is informative, it shows the people searching for a dentist that you are not only experienced but you believe in sharing information for the greater wellbeing. Investing in good content can help your potential clients build trust in your knowledge and to show how passionate you are about your profession. 4.Build Reputation Nobody wants to go to a dentist that doesn’t have good reviews. Everyone including you and me look for referrals when it comes to choosing a dentist or any health practitioner for that matter, which is why you should be working on building a positive reputation among your patients. Using content that talks about authentic information and facts, gives out tips and tricks, and other essential information can help your dental practice build its reputation online. Once your audience identifies you as a reputed business, they won’t be hesitant in coming to you for their oral hygiene or recommending you to friends and families. 5.Stand Out From The Crowd Accepting the fact that almost half of the world’s population is online, it is assumable that there must be several other dentists with online presence, looking for potential patients. Now, if everyone is already online and out there, how do you make sure you attract your fair share of the audience. Here comes quality content. Investing in quality content will help you get noticed by your potential patients. Content that provides value instantly becomes a valuable asset that you are willing to share with your target audience and if you are willing to share the knowledge without any interest or gain, automatically sets you apart from the rest. Your audience soon recognizes you as a valuable connection to their dental health practices. 6.Provide Value Using digital media doesn’t mean that you have to attract and retain only new clients or patients, but it can also help you keep your existing patients well informed and interested. Creating and sharing valuable content provides value for your existing patients which ensures that they will keep choosing you for your services because of the value you provide to your existing patients. It’s a win-win for all. 7.Boost Growth/Increase Number Of Patients Effective content marketing strategy can help your dental practice attract and increase followers that may in turn convert into profitable clients. Creating shareable content gives you an edge over your competition because the more times your content is shared, the more audience it reaches creating a follow back link to your website. 8.Brand Awareness Among all of the digital media marketing aspects, investing in good content marketing strategy is crucial as it creates a platform for your target audience to build an association with your brand name. If you create content that has valuable information and sticks with your audience, they’ll automatically associate the piece of information with your brand name. This effect creates a beneficial word-of-mouth marketing platform that you won’t even have to work on forever. Now that we are convinced on the wonders content marketing can bring to your dental practice, let’s take a look at how you can actually approach content marketing in real life. How To Approach Content Marketing For Dentists With everything in life, strong planning and execution are the keys to having desired outcome. And content marketing isn’t any different. For this blog, let’s learn from the pros. The experts at CoSchedule have broken down the content marketing process into four big buckets. Planning Publishing Promotion Measurement Let’s look at all of these buckets one by one. Planning We can’t stress enough on the importance of planning in the whole process of content marketing. Smart planning is the key and will definitely save you a lot of mistakes and hurdles later on. Identify Your Audience One of the first steps in planning a content marketing strategy should be identifying your target audience. To help you figure this part out, just answer the four questions below: What problem does your product solve? Who is your current audience? Who is your competition? How are you different from your competitors? Once you’ve successfully answered these four questions, congratulations, you are now on your way to understanding: What content you need to create? Who are you creating the content for? What content are your competitors creating? How can you set your content apart from your competitors? The answers to these questions will help you create your content core. The mixture of the content regarding what you do, and what your audience cares about. This will become your content core for all of the upcoming content pieces that you will create for your company’s content marketing strategy. Establish SMART Goals We won’t go into much details about SMART goals, instead we’ll just move on to the importance of establishing goals that specifically state: What you’re going to achieve? When you’ll achieve it? Develop Your Content Strategy It’s time to finally get on to developing your content strategy. To simplify, here are the questions that will help you create your content marketing strategy for your dental practice. What content will you create? Why will you create the content? How will your success be measured? Create A Content Evaluation Strategy Once you have a content marketing strategy in place, you also need to figure out how you’re going to evaluate and decide what is working and what is not? To help you perform regular content audits, Pam Neely has shared a comprehensive guide which doubles as a content audit template. Generate Ideas For Content The final step in your extensive smart planning phase is to generate a list of possible content ideas to help you create content that becomes an instant hit among your readers. Content Publishing Phase Getting your content planning done means you get to move on to the next step that is executing the plan that you’ve just made. Let’s see how your content planning will come to life. 1. Understanding Keywords And Keywords Research One of the most important aspects of creating content is to understand how keywords and keywords research work. Keywords help you understand what your audience wants and how you should focus your content on keywords to reach maximum number of audience. But if you have not done keywords research before, don’t fret, because here are a few tools that can be of extreme help to research keywords you can rank on based on difficulty and competition. Google Keyword Planner Moz’s Keyword Explorer Ahrefs Keywords Explorer Keyword Studio Serpstat 2. Creating A Workflow To make sure your content marketing strategy is executed flawlessly, it is recommended that you create a content calendar to plan out your dental content pieces in advance. Next, create a workflow so you and everyone on your content marketing team knows what to do and when. A simple workflow can be crucial in accomplishing success in your content marketing strategy. Content Promotion Phase Now once you have planned and successfully executed good content marketing strategy, next comes the step to promote it so it is shared now and again resulting in growing audience and potential leads. Let’s take a look at how you can promote your dental practice content pieces. 1. Identify Social Media Platforms One of the major platforms to use to share your content created for your dental practice are social media platforms. Use your social media accounts to create a following and then to share the content and bring back traffic to your website. Prioritize social media platforms on their purposes to better engage your audience with relevant type of content. Use the following infographic to help you understand the importance of social media platforms depending on their purpose. 2. Email Marketing And Search Engine Optimization As stated by Campaign Monitor, Email marketing is 40% more effective for acquiring customers than social media, and it shouldn’t be hard to accept because it delivers 4,000% ROI. Search Engine Optimization is nothing short in yielding lasting benefits after your social media and email marketing course has been run. It is so effective that a well-crafted SEO content strategy can boost up your traffic by up to 500%. 3. Outreach Last but not the least, use a traditional PR / Outreach technique to promote your content to the audience directly that might be interested in your content. The key to not sound hard core sales personnel, try this guide to PR by Neil Patel. With your quest to outreaching to your audience directly, focus on building contacts and relationship rather than your customers, because according to Heather Anne Ritchie-Carson, cofounder of <Onboardly, it’s time to put back the human in PR relationships. 4. Measurement To guarantee that any strategy is working, evaluation is important. To gauge how effective your dental content marketing strategy has worked, measurement through analytics tools. Using some of the most common analytics tools is the easiest way to measure the growth of your dental practice. Here are a few common ones to get you started: Google Analytics Piwik Heap Kissmetrics 5. Reporting Schedule Evaluating your content marketing strategy regularly is the only way to learn about its effectiveness. Therefore, setting up a reporting schedule is important. But if you are even slightly like us (forgetful, shh), you can even set up automatic measurement schedule with this guide from Google. Content Marketing Strategies For Dentists Now that we have created a fair understanding of content marketing and its important and the process, let’s dive into some of the most commonly used content marketing strategies that have proven effective for a lot of dentists and other medical professionals along with hundreds of other businesses. 1. Blog Posts Creating a great blog post is the first step in your content marketing strategy, but wouldn’t it be sad if only a fewer people were reading the awesome blog post that you wrote? Having a proven blog posting strategy like the one here can ensure your efforts and valuable knowledge is reaping benefits for both you and your readers. 2. EBooks, White Papers and Case Studies Creating and publishing in-depth researches are a great way to show your readers that you are passionate about ongoing learning in your profession. This helps the reader that has crossed the initial engagement period with your blog and is looking for more information to build their trust in your services. Sharing case studies prove that you are open to learning from your mistakes as a dentist and believe in growing forward with sharing transparent information that the reader can ponder upon. 3. Videos Remember when we talked about building relationships with your customers and providing value? Using videos are a great way to do just that. Creating an informative video or a learning guide can, not only give your existing patients a gentle reminder of things they should remember minus the embarrassment of asking again, but it is also a lucrative way to attract more new patients. 4. Infographics Much like videos, visual content gets maximum share due to their readability and the ability to pack complete information in a short space. Infographics are easily becoming a go-to content marketing strategy because of their potential to become share worthy. They only key to producing a shareable infographic is to keep it simple, readable, reliable with references and focusing on visual content. One of our favorite tips to creating an effective infographic is the one by Neil. 5. Podcasts Another great type of content to give a little oomph to your content marketing strategy for your dental practice is to invest in creating podcasts. These little podcast episodes can become the bridge between your potential patients and you. It is a great way to connect with your audience and share valuable content. 6. Guest Blogging Guest Blogging is a proven tactic to build credibility for yourself as a professional while getting a follow link to your website to increase traffic. A lot of websites and blogs are almost always ready to accept in-depth, well researched articles by guest authors because as stated by Social Marketing Writing, “62.96% of peopleperceive blogs with multiple authors to be more credible.” While planning out content marketing strategy for your dental practice, including to acquire guest blogging opportunities should be a must. 7. Media Publications Everyone knows that being featured in a media publication is kinda a big deal for any business because it means popularity and exposure. As much as this sounds like a dream, Jayson DeMers, founder of AudienceBloom has given some fool proof tips to help you plan on getting your dental practice featured in media publications. Mistakes To Avoid While Content Marketing For Dentists Creating and sharing content to market your dental practice in the hopes of attracting and acquiring new patients can become overwhelming. And with possibilities of reaching your content marketing goals come a fair share of mistakes you’ll make learning on this journey. But you don’t have to make all of the mistakes yourself, which is why we are listing down a few common content marketing mistakes as stated by Jeff Bullas that dentists can avoid in their content marketing strategies to grow their online presence and business. 1. Failure To Plan This is a no-brainer as we all know that if we fail to plan, we are planning for failure. This is the most costly mistake you can make in your content marketing strategy. It is crucial to plan clearly as to what the business aims to achieve through content marketing and exactly how it has to be executed to avoid maximum chances of failure. Our only tip is to spend sufficient time in planning to avoid failing. 2. Unclear Purpose Many a times, businesses can fall trap in figuring out their true purpose when considering content marketing. It is important that you remember the reason why you’re creating the content and only focus on providing value to the reader and build relationships, the rest will follow. 3. Unprofessionalism Understanding the need of content tone and style for your business is utmost important. If you create content that works for a specific industry, one cannot trust it to work for your industry as well. You need to remain professional while writing or creating content in language that is correct, clear and concise. The best thing is to keep your audience in mind, the people who you want to read your content. 4. Lacking The Social Signals The importance of using social media to share your content cannot be neglected. However, maintaining a balanced usage is critical. Some businesses lack the use of social media for their content marketing which means they miss out on a huge chunk of prospective audience. But, at the same time, over using social media can move you away from your content marketing results. Do not rely heavily on social media platforms to market and promote your content rather create engaging, and valuable content that is share worthy. 5. Avoiding The Organic Search Factors One of the major reasons to use content marketing for your dental practice is to enhance your search engine rankings to improve online visibility. However, if the latest SEO techniques are not incorporated within the content defeats the entire purpose of content marketing for dentists and all other professions. If you do not feel confident in your skills to optimize your content with SEO techniques, it is always better to engage a professional to help your maximize growth through content marketing and SEO. Conclusion Content marketing is undoubtedly one of the most effective ways to build brand awareness and grow your online presence in the age where if you’re not online, you’re losing business. Dentists and other medical practitioners have come to realize just how important it is to invest in content marketing for their dental practices. Thus making sure they know content marketing benefits, processes and strategies can boost their online traffic and conversion rates by ten folds. ...
read more
The Ultimate Guide to SaaS Account Management: Boosting Revenue and Customer Satisfaction
SaaS account management is critical to the success of software-as-a-service (SaaS) organizations, which differ from traditional techniques by stressing not just client relationship management but also long-term retention, revenue development, and consistent value delivery. This tutorial delves into the fundamentals of SaaS account management, including its advantages, day-to-day tasks, and best practices, all within an ABM framework. The focus is on increasing income and customer pleasure through strategic approaches such as SaaS email marketing. Navigating this comprehensive resource will enable SaaS workers to learn the art of account management, assuring long-term success in a dynamic and competitive marketplace. What is SaaS Account Management? SaaS account management is the strategic practice of cultivating and maintaining long-term client relationships in the software sector. The major purpose is to boost income by instilling confidence, increasing client retention, and boosting the usage of the SaaS platform. Key responsibilities include advertising new software, directing clients through trials, maintaining custom solutions, collecting use statistics, diagnosing problems, and providing customer assistance. 4 Benefits of SaaS Account Management: Reduce Customer Churn Reducing client turnover is critical in the highly competitive SaaS market. A strong account-based marketing approach helps in this quest by providing clients with specialized assistance, bespoke solutions, and ongoing advice. The objective is to increase customer pleasure and loyalty, reducing the danger of consumers switching to other platforms. Effective account management addresses current demands as well as predicts and meets evolving requirements through proactive involvement and specialized help. This strategy not only protects existing income streams but also helps to the long-term profitability and stability of SaaS enterprises in a volatile market landscape. Maximize Customer Lifetime Value (CLV) Account managers play a critical role in increasing customer lifetime value (CLV) by focusing on subscription renewals and discovering upsell possibilities. Account managers leverage their expertise in identifying high-value customers and implementing account-based marketing best practices to drive growth. Their proactive efforts increase cross-sells and upsells, resulting in increased recurring income. This strategic strategy results in a mutually advantageous scenario that benefits both the SaaS provider and the client. Account managers maintain current income streams while also unlocking the full potential of client relationships, leading to sustainable growth and profitability in the competitive SaaS market. Streamline Business Processes Account management plays a pivotal role in business efficiency by identifying high-value customers. This strategic insight allows companies to streamline processes and allocate resources more effectively. With a clear understanding of customer priorities, account managers can tailor their efforts to meet specific needs, ensuring client satisfaction and retention. This division of labor enables the sales team to concentrate on acquiring new customers, leveraging the expertise of account managers to nurture and enhance relationships with existing ones. In essence, this collaborative approach optimizes resource utilization and enhances overall organizational performance in the dynamic landscape of customer-centric businesses. Integrating B2B content syndication into account management strategies can further enhance customer engagement and retention. Get More Referrals Effective account management not only keeps customers happy but also converts them into zealous brand evangelists. Nurtured connections with delighted customers frequently result in lucrative recommendations, which attract new and more loyal customers, have a higher lifetime value, and spend more than non-referred peers. The ripple effect of favorable word-of-mouth advertising supported by account managers broadens a SaaS company's reach and influence, capitalizing on the credibility and trust established with current clients. Harnessing the power of referrals via effective account management becomes a powerful motivator for long-term success, cultivating a network of loyal customers and extending the customer base with high-value, engaged clients. The Day-to-Day Roles of a SaaS Account Manager: Providing a Point of Contact: Account managers play a pivotal role as the "face of the company," handling customer inquiries, troubleshooting issues, and harmonizing customer needs with organizational objectives. The daily interactions require effective communication and negotiation skills, establishing a reliable and responsive connection with customers. Account Planning and Project Management: Strategic account planning involves comprehensive mapping of crucial customer details, understanding decision-making processes, and setting transparent sales goals. Account managers collaborate seamlessly with project teams to craft tailored solutions, ensuring the successful execution of projects and meeting key customer expectations. Shaping Customer Workflows: Account managers concentrate on refining customer workflows, and creating a personalized experience. Valuable insights obtained from customer interactions contribute to product improvement, enhanced user experience, and informed decision-making in sales and marketing strategies. Reducing Friction and Building Confidence: Account managers aim to deliver a seamless end-to-end customer experience, actively seeking and implementing feedback. Through adept management of sales quotas, they build confidence, transforming satisfied customers into vocal brand advocates who contribute positively to the company's reputation. Managing Sales Quota: Achieving and surpassing sales objectives is a primary focus for account managers. This involves setting and attaining volume and revenue quotas, with performance-based bonuses adding an extra layer of motivation and recognition for their efforts in driving sales success. Preparing Sales Reports: Account managers are responsible for generating periodic reports, including routine sales reports and forecasts. These reports, coupled with quarterly business reviews, serve as valuable tools to showcase customer performance metrics, obtain stakeholder feedback, and contribute to data-driven decision-making within the organization. 6 Best Practices for SaaS Account Management: Understand Your Clients Inside Out: Creating detailed buyer personas is crucial for developing profound insights into your customers. Dive deep into their needs, budget constraints, communication preferences, and demographic information. This comprehensive understanding enables the effective tailoring of your value proposition to precisely meet their expectations and preferences, fostering stronger connections. Focus on Strategic Account Management: Prioritize key accounts that significantly impact revenue or offer avenues for new growth. Devote extra time and effort to cultivate enduring relationships with these accounts, ensuring a personalized approach that addresses their unique needs. Strategic account management becomes instrumental in fostering loyalty and maximizing the potential of high-value partnerships. Develop an Effective Onboarding Process: Craft a robust onboarding process that creates a positive first impression and guides users through your software's features. Personalize onboarding experiences based on customer data, ensuring swift value realization. A well-structured onboarding process not only enhances user satisfaction but also lays the foundation for long-term customer engagement and success. Be Authentic, Helpful, and Indispensable: Serve as a trusted advisor by blending authenticity, friendliness, and a helpful approach. Striking the right balance between professionalism and a personal touch establishes a robust customer-manager relationship. This authenticity builds trust and positions the account manager as an indispensable partner, increasing the likelihood of customer success and satisfaction. Track the Right Data for Actionable Insights: Leverage sales data analytics tools to monitor crucial key performance indicators (KPIs) like Customer Effort Score (CES), Customer Satisfaction (CSAT), and Net Promoter Score (NPS). Analyzing this data provides actionable insights into customer behavior, allowing for informed decision-making and continuous improvement to meet evolving customer expectations. Use the Right Tools: Implement powerful tools, with a specific focus on Customer Relationship Management (CRM) software. A robust CRM system serves as a centralized hub for contact and account data, facilitating efficient organization, analysis, and automation of tasks. This technology empowers account managers to streamline processes, enhance collaboration, and ultimately deliver a more seamless customer experience. Conclusion SaaS account management is a dynamic and important factor driving the growth of SaaS businesses. Its influence is felt via key actions including minimizing churn, increasing Customer Lifetime Value (CLV), optimizing procedures, and encouraging customer referrals. These activities are critical to increasing revenue growth and guaranteeing increased customer satisfaction. Effective account management, based on best practices, requires a thorough understanding of customers, which may be aided by developing rich buyer personas and using powerful analytical tools. Additionally, it is crucial to understand what is PPL, as they can be integrated into account management approaches to drive targeted leads and maximize conversion rates. The proper usage of Customer Relationship Management (CRM) solutions enables account managers to properly traverse the ever-changing SaaS market. Embracing these tactics places account managers as major drivers of success in the competitive and dynamic world of Software as a Service, rather than simply custodians of relationships. Hire the best of the experts from Saffron Edge for your SaaS businesses and enable them to grow with an exponential ROI. ...
read more
Subscribe to our newsletter
Get fresh stories, case studies, and
advice
from successful creators and industry experts.